This message was posted on behalf of Intel Corporation
I understand you have problems with the Bluetooth driver. I apologize for the inconvenience.
I would like to know what is exactly the hardware on your computer, please run the following utility and attach the results.
Intel® System Support Utility
In order to attach files, make sure you select the "Advanced Editor" option in the top right of your reply window. You will then be presented with an attach file dialogue at the bottom of the reply.