1 2 Previous Next 14 Replies Latest reply on May 1, 2018 3:55 PM by Intel Corporation

    Reset to device, \Device\RaidPort0, was issued.

    Suupala

      I am using a SATA RAID0 array as disk cache for a video production application. While the application is rendering (writing and reading from the array), there is a randomly recurring problem that freezes the video application, the IRST-application and prevents the computer from restarting / shutting down normally. When this happens, the system log shows the following error repeated every 30 seconds until a hard restart is done:

       

      Reset to device, \Device\RaidPort0, was issued.

       

      -              System

      -              Provider

                                      [ Name]                iaStorA

                      -              EventID                129

                                      [ Qualifiers]         32772

                                      Level                   3

                                      Task                    0

                                      Keywords            0x80000000000000

                      -              TimeCreated

                                      [ SystemTime]    2018-02-16T11:32:43.946354000Z

                                      EventRecordID  9296

                                      Channel             System

                                      Computer          [MyComputerName]

                                      Security

      -              EventData

                                                      \Device\RaidPort0

      0F001800010000000000000081000480010000000000000000000000000000000000000000000000000000000000000006040000810004800000000000000000

       

      My system info:

       

      OS                                                        Windows 10 Pro N version 1709 build 16299.248

      CPU                                                      Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz

      Motherboard                                        Gigabyte GA-Z270-HD3P rev.1

      BIOS                                                     Z270-HD3P F9b (latest)

      RAM                                                     32GB G.Skill F4-2400C15D-32GVR

       

      Drives connected to SATA ports:

      SDD                                                      Kingston SV300S37A120G

      HDD                                                      Hitachi HDP725050GLA360

      HDD                                                      Toshiba MD04ACA50D

      DVD-ROM                                             Asus DRW-2014L1T

      RAID0-array                                          2 x WD1002FAEX-00Z3A0

       

      IRST version                                      15.9.0.1015 (latest from manufacturer)

      RAID option ROM                               15.5.0.2875

      Disk data cache                                  Enabled

      Write-back cache                               Write back

      Link power management                    Disabled

       

      I have clean installed Windows and created the RAID0-array in the UEFI settings. The system boots UEFI without the legacy option ROM. IRST reports zero parity errors or blocks with media errors. I have also extensively tested all connected drives for errors with several other tools. IRST controls write-cache buffer flushing. All power options are on high performance – I even made the ACHI Link power management settings visible from the registry to confirm they are correct. The system temperature stays low enough.


      The RAID array is fast, as it should, and sometimes works days on end before the error manifests itself again – it happens way too often to ignore, though. The system does not have any other issues. Can you please help me?

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