14 Replies Latest reply on Apr 3, 2018 3:03 AM by Siliconbrain

    Unexpected Shutdown

    Siliconbrain

      Hi,

      Since 4 months we have a Windows 2016 Server with S1200SP Systemboard running smooth without any problems:

      System Information

      Remote Management Module key : Installed

      Device (BMC) Available :               Yes

      BMC FW Build Time :               2017-09-11 15:42:03

      BIOS ID :                                           S1200SP.86B.03.01.0026.092720170729

      BMC FW Rev :                             1.10.10925

      Boot FW Rev :                             1.05

      SDR Package Version :               SDR Package 0.26

      Mgmt Engine (ME) FW Rev :               04.01.04.054

       

      but the last two day we had unexpected Shutdowns, but we have nothing changed (except: Windows Updates!)

       

      Windows Eventlog:

      BMC:

      Memory.dmp:

       

      icrosoft (R) Windows Debugger Version 10.0.10586.567 AMD64

      Copyright (c) Microsoft Corporation. All rights reserved.

       

      Loading Dump File [C:\Temp\MEMORY.DMP]

      Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

       

      ************* Symbol Path validation summary **************

      Response                         Time (ms)     Location

      Deferred                                       srv*https://msdl.microsoft.com/download/symbols

      Symbol search path is: srv*https://msdl.microsoft.com/download/symbols

      Executable search path is:

      Windows 10 Kernel Version 14393 MP (8 procs) Free x64

      Product: LanManNt, suite: TerminalServer SingleUserTS

      Built by: 14393.2007.amd64fre.rs1_release.171231-1800

      Machine Name:

      Kernel base = 0xfffff802`18007000 PsLoadedModuleList = 0xfffff802`1830f1a0

      Debug session time: Tue Feb 13 10:03:59.159 2018 (UTC + 1:00)

      System Uptime: 0 days 18:18:50.499

      Loading Kernel Symbols

      ...............................................................

      ................................................................

      .................

      Loading User Symbols

      Loading unloaded module list

      .............

      *******************************************************************************

      *                                                                             *

      *                        Bugcheck Analysis                                    *

      *                                                                             *

      *******************************************************************************

      Use !analyze -v to get detailed debugging information.

      BugCheck 80, {4f4454, 0, 0, 0}

      Probably caused by : intelppm.sys ( intelppm!MWaitIdle+18 )

      Followup:     MachineOwner

      ---------

      3: kd> !analyze -v

      *******************************************************************************

      *                                                                             *

      *                        Bugcheck Analysis                                    *

      *                                                                             *

      *******************************************************************************

      NMI_HARDWARE_FAILURE (80)

      This is typically due to a hardware malfunction.  The hardware supplier should

      be called.

      Arguments:

      Arg1: 00000000004f4454

      Arg2: 0000000000000000

      Arg3: 0000000000000000

      Arg4: 0000000000000000

       

      Debugging Details:

      ------------------

      DUMP_CLASS: 1

      DUMP_QUALIFIER: 401

      BUILD_VERSION_STRING:  14393.2007.amd64fre.rs1_release.171231-1800

      SYSTEM_MANUFACTURER:  Intel Corporation

      SYSTEM_PRODUCT_NAME:  S1200SP

      SYSTEM_SKU:  SKU Number

      SYSTEM_VERSION:  ....................

      BIOS_VENDOR:  Intel Corporation

      BIOS_VERSION:  S1200SP.86B.03.01.0026.092720170729

      BIOS_DATE:  09/27/2017

      BASEBOARD_MANUFACTURER:  Intel Corporation

      BASEBOARD_PRODUCT:  S1200SP

      BASEBOARD_VERSION:  H57534-250

      DUMP_TYPE:  1

      BUGCHECK_P1: 4f4454

      BUGCHECK_P2: 0

      BUGCHECK_P3: 0

      BUGCHECK_P4: 0

      CPU_COUNT: 8

      CPU_MHZ: e10

      CPU_VENDOR:  GenuineIntel

      CPU_FAMILY: 6

      CPU_MODEL: 5e

      CPU_STEPPING: 3

      CPU_MICROCODE: 6,5e,3,0 (F,M,S,R)  SIG: BA'00000000 (cache) BA'00000000 (init)

      DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

      BUGCHECK_STR:  0x80

      PROCESS_NAME:  System

      CURRENT_IRQL:  f

      ANALYSIS_SESSION_HOST:  xx

      ANALYSIS_SESSION_TIME:  02-13-2018 16:25:58.0583

      ANALYSIS_VERSION: 10.0.10586.567 amd64fre

      LAST_CONTROL_TRANSFER:  from fffff8021885f23e to fffff802181626e0

       

       

      STACK_TEXT:

      ffff8580`5dccee08 fffff802`1885f23e : 00000000`00000080 00000000`004f4454 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx

      ffff8580`5dccee10 fffff802`18236b7c : ffffab8d`fc48b968 fffff802`18876a70 fffff802`18876a70 00000000`00000001 : hal!HalBugCheckSystem+0x7e

      ffff8580`5dccee50 fffff802`1886020e : fffff802`000006c0 fffff802`183c563c ffff8580`5dccef30 fffff802`180817f8 : nt!WheaReportHwError+0x258

      ffff8580`5dcceeb0 fffff802`1808111a : ffff8580`5dcc1180 00000000`00000000 00000035`f7981a91 fffff802`180815c8 : hal!HalHandleNMI+0xfe

      ffff8580`5dcceee0 fffff802`1816df02 : ffff8580`5dcc1180 ffff8580`5dccf0f0 00000000`00000000 00000000`00000000 : nt!KiProcessNMI+0x106

      ffff8580`5dccef30 fffff802`1816dcc2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxNmiInterrupt+0x82

      ffff8580`5dccf070 fffff804`b3f51348 : fffff804`b3f51320 ffffab8d`fc8783d0 ffffab8d`fc4128d0 0000d7e0`07c7bf8c : nt!KiNmiInterrupt+0x482

      ffff8580`5dcf27d8 fffff804`b3f51320 : ffffab8d`fc8783d0 ffffab8d`fc4128d0 0000d7e0`07c7bf8c 00000000`00000000 : intelppm!MWaitIdle+0x18

      ffff8580`5dcf27e0 fffff802`1805d71c : 00000000`00000000 0000d7e0`0000001b 00000035`f7981a91 00000000`00000020 : intelppm!AcpiCStateIdleExecute+0x20

      ffff8580`5dcf2810 fffff802`1805c8ca : fffff802`1805b150 00406299`00406299 fffff802`18007000 00406299`00406299 : nt!PpmIdleExecuteTransition+0xc9c

      ffff8580`5dcf2a80 fffff802`18165ebc : 00000000`00000000 ffff8580`5dcc1180 ffff8580`5dccf200 ffffab8d`fed4c080 : nt!PoIdle+0x33a

      ffff8580`5dcf2be0 00000000`00000000 : ffff8580`5dcf3000 ffff8580`5dcec000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x2c

       

       

      STACK_COMMAND:  kb

      THREAD_SHA1_HASH_MOD_FUNC:  de588e0752e3f5f3e9b60d5dc1178386861b718c

      THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  971c378bba6c1258bb583b5a27c253ba725bd373

      THREAD_SHA1_HASH_MOD:  660bcac133d31e5273140ad75d80b5b0294f8e45

       

       

      FOLLOWUP_IP:

      intelppm!MWaitIdle+18

      fffff804`b3f51348 c3              ret

       

       

      FAULT_INSTR_CODE:  ccccccc3

      SYMBOL_STACK_INDEX:  7

      SYMBOL_NAME:  intelppm!MWaitIdle+18

      FOLLOWUP_NAME:  MachineOwner

      MODULE_NAME: intelppm

      IMAGE_NAME:  intelppm.sys

      DEBUG_FLR_IMAGE_TIMESTAMP:  578997a3

      BUCKET_ID_FUNC_OFFSET:  18

      FAILURE_BUCKET_ID:  0x80_intelppm!MWaitIdle

      BUCKET_ID:  0x80_intelppm!MWaitIdle

      PRIMARY_PROBLEM_CLASS:  0x80_intelppm!MWaitIdle

      TARGET_TIME:  2018-02-13T09:03:59.000Z

      OSBUILD:  14393

      OSSERVICEPACK:  0

      SERVICEPACK_NUMBER: 0

      OS_REVISION: 0

      SUITE_MASK:  272

      PRODUCT_TYPE:  2

      OSPLATFORM_TYPE:  x64

      OSNAME:  Windows 10

      OSEDITION:  Windows 10 LanManNt TerminalServer SingleUserTS

      OS_LOCALE:

      USER_LCID:  0

      OSBUILD_TIMESTAMP:  2018-01-01 05:38:03

      BUILDDATESTAMP_STR:  171231-1800

      BUILDLAB_STR:  rs1_release

      BUILDOSVER_STR:  10.0.14393.2007.amd64fre.rs1_release.171231-1800

      ANALYSIS_SESSION_ELAPSED_TIME: b1e

      ANALYSIS_SOURCE:  KM

      FAILURE_ID_HASH_STRING:  km:0x80_intelppm!mwaitidle

      FAILURE_ID_HASH:  {4d921e65-7fcd-f5e4-043a-b02bdcd10b07}

      Followup:     MachineOwner

      ---------

       

      Any Ideas? Thanks in advance.

        • 1. Re: Unexpected Shutdown
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Siliconbrain,
           
                      Regarding your question, “with Unexpected Shutdown and error log in Windows“.
          This error messages could be related to OS or even Hardware.
          Could you please provide me with the Processor model number and the number of memory sticks been use and the model of the memory sticks.
           
          You also stated that the system had been running fine for about 4 months, do remember prior to this problem if there were any software updates, for Example, Windows Security or any application.
          Or if you install any application on the system.
          Or if you had added any new hardware to the system.
           
          If there is anything else we can help please feel free to ask.

          Best regards,
                        
          Henry A.

          • 2. Re: Unexpected Shutdown
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Siliconbrain,
             
                        I just will like to follow up and verify if there is anything else I can help.
             
            Please feel free to ask.

            Best regards,
                          
            Henry A.

            • 3. Re: Unexpected Shutdown
              Siliconbrain

              Hi Henry

               

              Sorry for the delay.

              No, we do not install any application or  added any new hardware to the system.

               

              In the Windows Update history i don't see any activity before the crashes.

               

              CPU 1 (just one)

              Manufacturer : Intel(R) Corporation

              Version : Intel(R) Xeon(R) CPU E3-1270 v5 @ 3.60GHz

              Processor Signature : 0x506E3

              Processor Type : Central Processor

              Family :Intel(R) Xeon(R)

              Speed : 3.6 GHz

              Number of Cores : 4

              Voltage : 1.1 V

               

              DIMMS:

              DIMM_A2 16384 DDR4 2133 Kingston DIMM_A2_AssetTag F01F3027 9965669-017.A00G

              DIMM_B2 16384 DDR4 2133 Kingston DIMM_B2_AssetTag E81F3027 9965669-017.A00G

              • 4. Re: Unexpected Shutdown
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello Siliconbrain,
                 
                            Thank you for the updated information and no worries about the delay.  I just wanted to let you know that we are here to help as much as possible.
                My recommendation at this moment will be to Clear Windows Logs.
                I hope it does not happens again, but if it does, then we will need to gather the windows logs and the system board logs.
                 
                Please feel free to ask.

                Best regards,
                              
                Henry A.

                • 5. Re: Unexpected Shutdown
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello Siliconbrain,
                   
                              I just will like to follow up and verify if there is anything else I can help.
                   
                  Please feel free to ask.

                  Best regards,
                                
                  Henry A.

                  • 6. Re: Unexpected Shutdown
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello Siliconbrain,
                     
                                We haven’t received any updates from this case
                    For the moment I will close this topic.
                    If necessary we can create a new one and refer to this one.
                     
                    Please feel free to ask.

                    Best regards,
                                  
                    Henry A.

                    • 7. Re: Unexpected Shutdown
                      Siliconbrain

                      Hi Henry

                       

                      Just for your information it happens again today.

                      • 8. Re: Unexpected Shutdown
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello Siliconbrain,
                         
                                    Thank you for the print screen on the error message.  According to the error code 0x00000080 is related to drivers or hardware.
                        Is recommended to first ensure to flash to latest BIOS on the system board.
                        Also, ensure you have the latest hardware drivers, starting with the chipsets and video.
                         
                        Also, I will recommend testing one memory DIMM at a time.  Then both again but on different slots.  Meaning the A2 move to B2 and B2 to A2.
                        And last but not least, to run a stress test on each of your HDD.
                         
                        Please feel free to ask.

                        Best regards,
                                      
                        Henry A.

                        • 9. Re: Unexpected Shutdown
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello Siliconbrain,
                           
                                      I just will like to follow up and verify if you were able to flash the BIOS and test one Dimm at a time.
                           
                          Please feel free to ask.

                          Best regards,
                                        
                          Henry A.

                          • 10. Re: Unexpected Shutdown
                            Siliconbrain

                            Hi Henry,

                            we replaced the all DIMMs with new ones. Now we will see if the Problem still occures.

                             

                            Thanks in advance

                            • 11. Re: Unexpected Shutdown
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hello Siliconbrain,
                               
                                          Thank you for the update and I am glad you have the opportunity to test different memory sticks.
                              I will await your update.
                               
                              Please feel free to ask.

                              Best regards,
                                            
                              Henry A.

                              • 12. Re: Unexpected Shutdown
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hello Siliconbrain,
                                 
                                            I just will like to see if you had the time to test the memory and or if you have encountered any other shutdown.
                                 
                                Please feel free to ask.

                                Best regards,
                                              
                                Henry A.

                                • 13. Re: Unexpected Shutdown
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hello Siliconbrain,
                                   
                                              We haven’t heard any additional updates on the forum.  I will proceed on closing it.  If you requiere any additional help please don’t hesitate to contact us on a new forum.
                                   
                                  Please feel free to ask.

                                  Best regards,
                                                
                                  Henry A.

                                  • 14. Re: Unexpected Shutdown
                                    Siliconbrain

                                    Hi Henry

                                     

                                    we had the problem just every month. so we will see in a couple of weeks if the problem is solved.

                                    but you can close here.

                                     

                                    Thanks for your help and support.

                                     

                                    Silvan