4 Replies Latest reply on Feb 28, 2018 6:05 PM by Intel Corporation

    Cannot detect 5Ghz wifi option

    snowrabbit

      Pc is installed with the Intel(R) Dual Band Wireless-AC 7260.

       

      Can detect the 2.4Ghz option but have tried everything I can think of to try and make the 5Ghz discoverable. Every other device in the household can detect and connect to the 5Ghz and my pc should be able to as well. Have updated the drivers numerous times without any difference.

       

      Please help, I'm going insane with the slow speed of the 2.4Ghz connection!

        • 1. Re: Cannot detect 5Ghz wifi option
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello snowrabbit,

          We understand you're unable to detect any 5 GHz network with your computer using the Intel® Dual Band Wireless-AC 7260.

          In order to investigate could you please share a report generated using the Intel® System Support Utility?

          1. Download the latest Intel® SSU.
          2. While connected to your available WiFi network, select to scan for "everything."
          3. Name and save the report, attach it to your response.

          We look forward to hearing back from you.

          Best regards,
          Carlos A.

          • 2. Re: Cannot detect 5Ghz wifi option
            snowrabbit

            [Edited by: Carlos A. --- Moved report to attachments]

            • 3. Re: Cannot detect 5Ghz wifi option
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello snowrabbit,

              Thanks for the report. There's definitely something odd going on.

              We can see that you have the latest Intel® PROSet/Wireless Software installed (version 20.30.1), however, the driver version in use for your adapter is outdated.

              The 20.30.1 PROSet/Wireless Software includes driver version 18.33.11.2 for the Intel® Dual Band Wireless-AC 7260. The SSU report you shared shows that you're using driver 17.15.0.5.

              In this case the first thing we'd like to suggest is a clean driver installation:

              1. Download the latest drivers for your adapter:
                  1. WiFi: Intel® PROSet/Wireless Software and Drivers
                  2. BT: Intel® Wireless Bluetooth®
              2. Under Programs and Features in the Control Panel, or Apps & Features in Windows* Settings, uninstall any instance of the "Intel® PROSet/Wireless Software." When prompted, choose to "discard settings."
              3. Go to the Device Manager > Network Adapters > Right click on your Intel® Dual Band Wireless-AC 7260 and uninstall it. Make sure to mark the option to "Delete the driver software for this device."
              4. Clear out your temporary files: Press the Windows* Key + R to open the run box. Type Cleanmgr.exe and press OK. Here you will need to make sure Temporary Files are checked, you may uncheck everything else, then press OK.
              5. Reboot your computer.
              6. Install the drivers downloaded back in step one.

              Test your connection and let us know if the issue continues.

              Best regards,
              Carlos A.

              • 4. Re: Cannot detect 5Ghz wifi option
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello snowrabbit,

                We have not heard back from you in a while. Has your issue been resolved?

                Best regards,
                Carlos A.