13 Replies Latest reply on Apr 17, 2018 3:06 PM by denis111

    Intel DSA Error trying to listening on ports 28380, 28385

    denis111

      Hello,

      I can't run Intel Driver and Support Assistant. Everytime it starts it system service the debugFile.log grows a few MBs per second and starts with lines i paste below this message. Sorry that some error text is in spanish, i don't know how to force it to be in english. So the service after the HttpListenerException enters infinite cycle with that ObjectDisposedException. I have Windows 10 and normal wifi at home and nothing occupies that ports.I've disabled the service for now to save the disk space

       

      DSAService.exe Information: 0 : Log File Created 14/02/2018 22:23:55

      DSAService.exe Information: 0 : 14/02/2018 22:23:55: Starting version 3.1.2.2

      DSAService.exe Information: 0 : 14/02/2018 22:23:55: WCF service started

      DSAService.exe Information: 0 : 14/02/2018 22:23:55: RestHttpListener StartListening()

      DSAService.exe Information: 0 : 14/02/2018 22:23:55: RestHttpListener StartListening(28380, 28385)

      DSAService.exe Error: 0 : 14/02/2018 22:23:55: Error trying to listening on ports 28380, 28385: System.Net.HttpListenerException (0x80004005): No es posible el acceso a la ubicación de red. Para obtener información para solucionar problemas de red, vea la Ayuda de Windows

         en System.Net.HttpListener.AddAllPrefixes()

         en System.Net.HttpListener.Start()

         en DSARestService.RestHttpListener.StartListening(Int32 httpsPort, Int32 httpPort)

      DSAService.exe Information: 0 : 14/02/2018 22:23:55: RestHttpListener StartListening(28380, 28385)

      DSAService.exe Error: 0 : 14/02/2018 22:23:55: Error trying to listening on ports 28380, 28385: System.ObjectDisposedException: No se puede obtener acceso al objeto desechado.

      Nombre del objeto: 'System.Net.HttpListener'.

         en System.Net.HttpListener.CheckDisposed()

         en System.Net.HttpListener.get_Prefixes()

         en DSARestService.RestHttpListener.StartListening(Int32 httpsPort, Int32 httpPort)

      DSAService.exe Information: 0 : 14/02/2018 22:23:55: RestHttpListener StartListening(28380, 28385)

      DSAService.exe Error: 0 : 14/02/2018 22:23:55: Error trying to listening on ports 28380, 28385: System.ObjectDisposedException: No se puede obtener acceso al objeto desechado.

      Nombre del objeto: 'System.Net.HttpListener'.

         en System.Net.HttpListener.CheckDisposed()

         en System.Net.HttpListener.get_Prefixes()

         en DSARestService.RestHttpListener.StartListening(Int32 httpsPort, Int32 httpPort)

      DSAService.exe Information: 0 : 14/02/2018 22:23:55: RestHttpListener StartListening(28380, 28385)

      DSAService.exe Error: 0 : 14/02/2018 22:23:55: Error trying to listening on ports 28380, 28385: System.ObjectDisposedException: No se puede obtener acceso al objeto desechado.

      Nombre del objeto: 'System.Net.HttpListener'.

         en System.Net.HttpListener.CheckDisposed()

         en System.Net.HttpListener.get_Prefixes()

         en DSARestService.RestHttpListener.StartListening(Int32 httpsPort, Int32 httpPort)

       

       

        • 1. Re: Intel DSA Error trying to listening on ports 28380, 28385
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello denis111

          Thank you for contacting us regarding the issues that you have been experiencing with our Intel DSA tool, It will be more than a pleasure to help you out with this.
          In this case, the thread will be redirected to a group of support that is specifically in charge of this tool. This may cause a brief delay in our replies (24/48) so we appreciate your patience in advance.
          In order to send the case to them, may we know what is the internet browser that you are using?

          I hope to hear from you soon

          Best regards,
          Diego S.
           

          • 2. Re: Intel DSA Error trying to listening on ports 28380, 28385
            denis111

            Hello, thanks for the answer! Usually I use Firefox but in this case it doesn't matter because DSA system service can't even start and it happens right after installing and debug log file keeps growing until I kill DSAService process.

            • 3. Re: Intel DSA Error trying to listening on ports 28380, 28385
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello denis111,
              Thank you for your reply and politeness.
              The information attached it is extremely helpful, I am sending your case right now so we will reach you out as soon as we have an answer.
              I really appreciate your patience and hope to hear form you soon.

              Kind regards,
              Diego S
               

              • 4. Re: Intel DSA Error trying to listening on ports 28380, 28385
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello denis111

                Thank you for your patience.
                May we please know what type of anti-virus/firewall are you using?

                Hope to hear from you soon.
                Best Regards,
                Diego S.
                 

                • 5. Re: Intel DSA Error trying to listening on ports 28380, 28385
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello denis111,

                  Thank your patience, we have a huge update.

                  We were informed from the IDSA developers that  they found a bug in the code related to this specific issue and the fix will be included in our next scheduled DSA release WW11.  

                  Please wait for the release and let us know in case that you have any other issues.

                  Hope this helps,

                  Diego S.

                  • 6. Re: Intel DSA Error trying to listening on ports 28380, 28385
                    denis111

                    Good news!

                     

                    I don't use any specific firewall or antivirus. Just the stock windows defender.

                    Will wait for the next release then.

                    • 7. Re: Intel DSA Error trying to listening on ports 28380, 28385
                      denis111

                      I've installed version 3.2.0.9. The problem is solved only partially, here's Service.log. I tried to uninstall reboot and install, nothing is occuppying ports 28380-28389. (Sorry for logs in spanish again).

                       

                      Date/Time    Severity    Class    Method    Data    Message

                      25/03/2018 21:49:36    Information    DSAService.Service    OnStart    ()    Starting version 3.2.0.9

                      25/03/2018 21:49:36    Information    DSACore.SettingsController    LogSettings    ()    Start

                      25/03/2018 21:49:36    Information    DSACore.SettingsController    LogSettings    ()    IsBetaVersion: False

                      25/03/2018 21:49:36    Information    DSACore.SettingsController    LogSettings    ()    LanguageSetting: SystemDefault

                      25/03/2018 21:49:36    Information    DSACore.SettingsController    LogSettings    ()    SourceEnvironment: Production

                      25/03/2018 21:49:36    Information    DSACore.SettingsController    LogSettings    ()    OverrideIntelDetection: False

                      25/03/2018 21:49:36    Information    DSACore.SettingsController    LogSettings    ()    LogDirectory: C:\ProgramData\Intel\DSA

                      25/03/2018 21:49:36    Information    DSACore.SettingsController    LogSettings    ()    DownloadDirectory:

                      25/03/2018 21:49:36    Information    DSACore.SettingsController    LogSettings    ()    ConcurrentDownloads: 3

                      25/03/2018 21:49:36    Information    DSACore.SettingsController    LogSettings    ()    AutoCheckScanFrequency: Weekly

                      25/03/2018 21:49:36    Information    DSACore.SettingsController    LogSettings    ()    End

                      25/03/2018 21:49:36    Information    DSAService.Service    OnStart    ()    WCF service started

                      25/03/2018 21:49:36    Information    DSARestService.RestHttpListener    StartListening    ()    Start

                      25/03/2018 21:49:36    Information    DSARestService.RestHttpListener    StartListening    (httpsPort: 28380, httpPort: 28385)    Start

                      25/03/2018 21:49:36    Error    DSARestService.RestHttpListener    StartListening    ()    Error trying to listening on ports 28380, 28385: System.Net.HttpListenerException (0x80004005): No es posible el acceso a la ubicación de red. Para obtener información para solucionar problemas de red, vea la Ayuda de Windows||   en System.Net.HttpListener.AddAllPrefixes()||   en System.Net.HttpListener.Start()||   en DSARestService.RestHttpListener.StartListening(Int32 httpsPort, Int32 httpPort)

                      25/03/2018 21:49:36    Information    DSARestService.RestHttpListener    StartListening    (False)    End

                      25/03/2018 21:49:36    Information    DSARestService.RestHttpListener    StartListening    (httpsPort: 28381, httpPort: 28386)    Start

                      25/03/2018 21:49:36    Error    DSARestService.RestHttpListener    StartListening    ()    Error trying to listening on ports 28381, 28386: System.ObjectDisposedException: No se puede obtener acceso al objeto desechado.||Nombre del objeto: 'System.Net.HttpListener'.||   en System.Net.HttpListener.CheckDisposed()||   en System.Net.HttpListener.get_Prefixes()||   en DSARestService.RestHttpListener.StartListening(Int32 httpsPort, Int32 httpPort)

                      25/03/2018 21:49:36    Information    DSARestService.RestHttpListener    StartListening    (False)    End

                      25/03/2018 21:49:36    Information    DSARestService.RestHttpListener    StartListening    (httpsPort: 28382, httpPort: 28387)    Start

                      25/03/2018 21:49:36    Error    DSARestService.RestHttpListener    StartListening    ()    Error trying to listening on ports 28382, 28387: System.ObjectDisposedException: No se puede obtener acceso al objeto desechado.||Nombre del objeto: 'System.Net.HttpListener'.||   en System.Net.HttpListener.CheckDisposed()||   en System.Net.HttpListener.get_Prefixes()||   en DSARestService.RestHttpListener.StartListening(Int32 httpsPort, Int32 httpPort)

                      25/03/2018 21:49:36    Information    DSARestService.RestHttpListener    StartListening    (False)    End

                      25/03/2018 21:49:36    Information    DSARestService.RestHttpListener    StartListening    (httpsPort: 28383, httpPort: 28388)    Start

                      25/03/2018 21:49:36    Error    DSARestService.RestHttpListener    StartListening    ()    Error trying to listening on ports 28383, 28388: System.ObjectDisposedException: No se puede obtener acceso al objeto desechado.||Nombre del objeto: 'System.Net.HttpListener'.||   en System.Net.HttpListener.CheckDisposed()||   en System.Net.HttpListener.get_Prefixes()||   en DSARestService.RestHttpListener.StartListening(Int32 httpsPort, Int32 httpPort)

                      25/03/2018 21:49:36    Information    DSARestService.RestHttpListener    StartListening    (False)    End

                      25/03/2018 21:49:36    Information    DSARestService.RestHttpListener    StartListening    (httpsPort: 28384, httpPort: 28389)    Start

                      25/03/2018 21:49:36    Error    DSARestService.RestHttpListener    StartListening    ()    Error trying to listening on ports 28384, 28389: System.ObjectDisposedException: No se puede obtener acceso al objeto desechado.||Nombre del objeto: 'System.Net.HttpListener'.||   en System.Net.HttpListener.CheckDisposed()||   en System.Net.HttpListener.get_Prefixes()||   en DSARestService.RestHttpListener.StartListening(Int32 httpsPort, Int32 httpPort)

                      25/03/2018 21:49:36    Information    DSARestService.RestHttpListener    StartListening    (False)    End

                      25/03/2018 21:49:36    Error    DSARestService.RestHttpListener    StartListening    ()    Unable to start RestHttpListener on any port.

                      25/03/2018 21:49:36    Information    DSARestService.RestHttpListener    StartListening    (False)    End

                      25/03/2018 21:49:36    Error    DSAService.Service    OnStart    ()    OnStart Exception: System.Exception: Failed to start REST service||   en DSAService.Service.OnStart(String[] args)

                      • 8. Re: Intel DSA Error trying to listening on ports 28380, 28385
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Thank you very much for the information provided, denis111.

                        Allow me to perform a deeper research using these log files. Once I have an update I will let you know.


                        Antony S.

                        • 9. Re: Intel DSA Error trying to listening on ports 28380, 28385
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello, denis111.

                          For me to continue researching this issue, I will need to take a look at the full document for the log files. Please look for them on C:\ProgramData\Intel\DSA and attach the file to your next post.


                          Antony S.

                          • 10. Re: Intel DSA Error trying to listening on ports 28380, 28385
                            denis111

                            Hello,

                             

                            Here's the contens of DSA folder.@

                            • 11. Re: Intel DSA Error trying to listening on ports 28380, 28385
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hello, denis111.

                              Thank you very much for this information. I will be back to you soon.


                              Antony S.

                              • 12. Re: Intel DSA Error trying to listening on ports 28380, 28385
                                monique_intel

                                Hi denis111  This is Monique with Intel and I am the IDSA project manager.  Our developers also need to know if you are using a proxy?

                                 

                                Thanks for your patience,

                                Monique with Intel Corporation

                                • 13. Re: Intel DSA Error trying to listening on ports 28380, 28385
                                  denis111

                                  Hello,

                                  No, I'm not using proxy, just normal wifi connection from my laptop PC to home router.