9 Replies Latest reply on Feb 27, 2018 6:01 PM by Intel Corporation

    Lenovo X270 - Intel Graphics HD 620 ERROR - BSOD

    leibnix

      Hello intel_adminitpnadmin

       

      About a month ago, I bought a Lenovo Thinkpad X270 laptop. It has a single HDMI port, and every time I plugged the cable, windows 10, I was throwing a blue screen error (BSOD).

       

      This happens using the latest version of the driver that intala Windows 10, the version is 23.30.16.4849. However, if I use the basic windows driver, I do not have the blue screen error. That is why I tried to update the driver but I was not successful. Then remove the driver and install the previous version on 21.20.16.4664. This latest version does not cause a screen error, but it does not allow me to correctly configure the resolution of my Ultrawide Monitor (LG29UM57). This resolution is 2560x1080.

       

      I tried installing several drivers and I have no luck. Could you help me? This topic is really making me very angry because I can not work. I attached some images with the result of what I said.

       

       

      Thanks in advance. PS:

      I am using the translator, I apologize for my mistakes.

       

      -----------------------------------------------------------------------------------------------

       

      Hola intel_admin, itpnadmin

       

       

      Hace alrededor de un mes, compre una laptop Lenovo Thinkpad X270. La misma posee un solo puerto HDMI, y cada vez que enchufaba el cable, el windows 10, me tiraba un error de pantalla azul (BSOD).

       

      Esto sucede utilizando la ultima versión del driver que intala Windows 10, la versión es 23.30.16.4849. No obstante si utilizo el controlador básico de windows, no tengo el error de pantalla azul. Es por ello que intente actualizar el driver pero no tuve éxito. Entonces quite el driver e instalé la versión anterior la 21.20.16.4664. Esta ultima versión no me tira error de pantalla, pero no me permite configurar correctamente la resolución de mi Monitor Ultrawide (LG29UM57). Esta resolución es de 2560x1080.

       

      Probé instalar varios drivers y no tengo suerte. Me podrían ayudar? Realmente este tema me esta poniendo muy furioso debido a que no puedo trabajar.@ Les adjunto algunas imagenes con el resultado de lo que les comento.

       

      Gracias de antemano.

      PD: estoy utilizando el traductor, les pido disculpas por mis errores.

        • 1. Re: Lenovo X270 - Intel Graphics HD 620 ERROR - BSOD
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello leibnix,

          I understand that you are having problems when connecting the computer to a monitor as it shows an error message. 

          Regarding this, To better assist you with your request, I will need to check some information about your computer. Please follow these steps: 

          1. In the keyboard, press WinLogo key + R. 
          2. In the Run box please type dxdiag and hit Enter.
          3. Click on Save All Information (save it in your desktop). 
          4. Attach the report to this thread. 


          Regards,
          David V

          • 2. Re: Lenovo X270 - Intel Graphics HD 620 ERROR - BSOD
            leibnix

            Good afternoon David,

            Thank you very much for your answer. I still can not configure the resolution of my screen to 2560x1080.

             

            I enclose the report that you request.

             

            I await your instructions to find the solution.

            Thank you very much.

            Regards

            • 3. Re: Lenovo X270 - Intel Graphics HD 620 ERROR - BSOD
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello leibnix,

              Thank you for your response,

              I was checking the system information and I was able to find your graphics driver. It seems to be the latest driver which is: 23.20.0016.4944. This indicates that the driver should not really be affecting the resolution.

              It is important to check the resolutions available under the "Graphics Properties". You can open this by right-clicking on the desktop and selecting "Graphics Properties". Check the different resolutions, try changing the refresh rate as well as this could help you find the appropriate resolution.


              Regards,
              David V

              • 4. Re: Lenovo X270 - Intel Graphics HD 620 ERROR - BSOD
                leibnix

                Hello david, intel_corpitpnadminbertCommunityAdmin

                Thanks for your contact. What you tell me I did a huge number of times. Please do not underestimate me.

                Already porbe different HDMI cables and all work well.
                I already test the screen in Linux with the same computer and it works perfect.
                I have already updated the Bios.
                I have already installed the last driver, to such an extent that the technical assistance intel tool, gives me as a result that everything is updated and working.
                However I send you the screenshot of what you request.

                As you can see in the screenshot, the video card is capable of taking the resolution of 2560x1080, but the Windows or the Intel driver, do not allow me to make the configuration.

                When I enter the Intel tool, and I want to add a new resolution, the Intel application tells me that the buffer exceeds the capacity of the bandwidth, and it does not allow me to configure my monitor.

                I do not understand why this is not resolved. Before having this computer, I had a Lenovo X240, the screen was adjusted alone and it worked perfectly with Windows 7, and an interesting fact is that it was the same screen.

                On the other hand I discard any malfunction, tando of the computer as the screen and cable, because on the same computer, I have installed Ubuntu 16.04, and it works perfect. The resolution is set to 2560x1080.

                I need the help of Intel so they can solve this problem.

                I await your response.
                Greetings. Fernando

                • 5. Re: Lenovo X270 - Intel Graphics HD 620 ERROR - BSOD
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello leibnix,

                  Thank you for your response, 

                  I was researching some more and I was able to find that there is another driver that we can try. It is directly customized and released by the OEM (Original Equipment Manufacturer) meaning that it has been released specifically for your system. 

                  Please attempt to download and install that driver but before doing so I would like you to try and uninstall the display adapter completely. You can refer to the following link for steps on how to uninstall the display adapter:

                  Uninstalling the display adapter.

                  Once this is done, please download the file from Lenovo's website, here is the link to get the drivers for the system: 

                  Lenovo drivers

                  After the installation is complete, please restart your computer and attempt to change the resolution again and see if the issue is solved.


                  Regards,
                  David V

                  • 6. Re: Lenovo X270 - Intel Graphics HD 620 ERROR - BSOD
                    leibnix

                    Hello David,

                     

                    Thank you very much for your answer. But unfortunately what I propose has not worked. That Driver I've already tried it and it did not work. I also did what I asked for and as I will see in the attached file, it does not work.

                     

                    The driver that works, is version 23.20.16.4944, as I attach the images. But I can not configure my monitor (LG 29UM57) Ultrawide with resolution of 2560x1080 pixels accordingly. I also attach a photo. I already tried to install the LG driver, and it does not work either. Before you ask me something related to this I advance you to do all the steps to follow with the information proposed by LG. It is a problem of the Intel controller in Windows 10, since in Linux it works perfectly, and it also works in Windows 7.

                     

                    I have been with this problem for more than 2 months and I need you to help me! Please, find a solution. I await your comments. Thank you very much.

                     

                    Regards

                    • 7. Re: Lenovo X270 - Intel Graphics HD 620 ERROR - BSOD
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello leibnix

                      Thank you for your response,

                      I was checking the details and up to this point what I could recommend you to do is to re-install the whole operating system by getting a fresh image of Windows 10 and installing it again. 

                      Please if possible do and let us know the outcome.


                      Regards,
                      David V

                      • 8. Re: Lenovo X270 - Intel Graphics HD 620 ERROR - BSOD
                        leibnix

                        Thanks for the reply.

                        What you propose to me I already did it 4 times. And I always got the same result.

                        The driver that you provide for windows 10 does not work correctly. Neither does the OEM version provided by Lenovo for Windows 10.

                        I need you to correct this. My computer has 2 months of use and I can not use it as I want.

                        I am an engineer and technology developer, I know about the subject. You should provide me with a driver that fucnione correctly.

                        I can not set the resolution of my monitor accordingly.

                        How can i solve this.
                        I await your response.
                        regards

                        • 9. Re: Lenovo X270 - Intel Graphics HD 620 ERROR - BSOD
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello leibnix,

                          Thank you for your response,

                          Upon some investigation I was able to see that you currently have 2 threads with the same issue. Please refer to the other thread that will be worked on in order to fix your problem, I will proceed to close this one for now.


                          Regards,
                          David V