3 Replies Latest reply on Feb 13, 2018 11:56 AM by Intel Corporation

    Windows doesn't launch with M.2 Intel Optane enable

    raphael_hdd

      I just bought a new Intel M.2 Optane Memory stick of 16GB to my computer which support it. So to first recongnize the M.2 optane memory, i need to enable it in the BIOS, but when i reboot my computer after having enabled it, Windows doesn't launch and i got a message error that there is no bootable key. Can someone help me ?

       

      My Components are :

      Motherboard: MSI B250M-PRO-VDH

      CPU: Intel i5-7500

      RAM: G.Skill Aegis 8go 2400Mhz

      GPU: Radeon RX 480 8GB

      HDD: Seagate Barracuda 1To

      Intel Optane Memory 16gb

        • 1. Re: Windows doesn't launch with M.2 Intel Optane enable
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi raphael_hdd,

          According to your description, there is not a primary drive detected in your BIOS where the system can boot from, so this is probably a misconfiguration issue in the boot order.

          Is there any way you can take a picture of the BIOS settings so I can take a look at it?

          You are right when saying that the Intel® Optane™ memory has to be enabled in BIOS, but how are you enabling it exactly? It would be great if you can provide a detailed description of which settings you are configuring in BIOS to enable the module. That’ll help me to understand where the issue could be.

          On the other hand, make sure that after you have enabled the Intel® Optane™ memory in BIOS, there is a boot drive available. Please look for the setting named “Boot Order” (it may have a different name) to check what the boot order is and which drives are recognized by the BIOS. Basically, your HDD is the one that should be recognized as the primary boot drive so that the system can boot from it, this means that this drive must have Windows* OS installed. Please check this setting before and after enabling the Intel® Optane™ memory.

          I’ll be waiting for your response.

          Have a nice day.

          Regards,
          Diego V.

          • 2. Re: Windows doesn't launch with M.2 Intel Optane enable
            raphael_hdd

            Hi, Diego V,

            I finally found out which settings to enable and which drive i needed to choose in the BIOS, so thanks for the help, Optane is working perfectly .

            Have a nice day

             

            Raphael HADDAD

            • 3. Re: Windows doesn't launch with M.2 Intel Optane enable
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi Raphael,

              That’s great!

              If you have any further issue or concern, please don’t hesitate to open a new thread. We’ll try to help you in any way we can.

              Have a great day.

              Regards,
              Diego V.