This message was posted on behalf of Intel Corporation
Thank you very much for taking the time to reach the Intel® Communities Team.
For us to provide you with further assistance, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.