We cannot guess what you have. Provide the complete processor model number, and what operating system you are running.
Also, provide the model number and manufacturer of your laptop.
This message was posted on behalf of Intel Corporation
Thank you very much for taking the time to reach the Intel® Communities Team.
For us to provide you with further assistance, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.