8 Replies Latest reply on Feb 12, 2018 10:36 PM by Denisss

    Intel HD Graphics driver fails to start after Windows 10 creators update


      Hi there,

      After installing creators update to Windows10 x64 pro Intel HD Graphics 4000 card stopped to work, system falled back to Microsoft basic driver. The symptoms are very similar to Intel HD driver fails on W10 Creators release  - Insprion 660 - playing with driver versions from Lenovo or Intel does not help.

      Need to note, if secondary monitor is attached, it works until Windows login screen is shown, then driver fails.


      Does anybody knows any workarounds available?






      Answers (N/A if not applicable)


      Provide a detailed description of the issue

      driver crashes (see above)

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%):

      Hardware (HW)

      Brand and Model of the system.

      Lenovo T430s 2356FW4, I5-3320M, HD Graphics 4000

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      Only Intel HD Graphics 4000 in the system.

      Make and model of any Displays that are used to see the issue (see note2 below).
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      LFP, optionally secondary monitor connected via DP.

      How much memory [RAM] in the system (see note2 below).


      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc


      Hardware Stepping (see note1 below).


      Software (SW)

      Operating System version (see note2 below).

      Windows10 Pro Creators update 10.0.16299 x64

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      Not available

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      SW or Apps version used to replicate the issue.

      Windows10 Pro Creators update 10.0.16299 x64


      Single display, clone, or extended (see note2 below).

      all (single and extended)

      Display resolution & refresh rate setting of each display (see note2 below).


      AC or DC mode, i.e. is power cable plugged in or not?


      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Install Windows 10
      2. Install creators update for win 10
      3. Boot.
      4. See the HD Graphics with error indicated in the device manager
      5. Switch off the device
      6. Turn it back on, after some blinks windows displays a message that it is unable to start the driver. a square overlay with corrupted graphics may be permanently displayed in the screen center, it cannot be captured using printscreen. Photo attached.


      Attached all the files available, including dxdiag captured some time before installing Creators update.

      Here is corresponding error even from the windows log:


      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">


      - <System>



      <Provider Name="Application Error" />



      <EventID Qualifiers="0">1000</EventID>












      <TimeCreated SystemTime="2018-02-10T12:35:00.820351500Z" />












      <Security />




      - <EventData>










































      <Data />



      <Data />




        • 1. Re: Intel HD Graphics driver fails to start after Windows 10 creators update

          Looks like your BIOS is out-of-date

                BIOS Version/Date:"LENOVO G7ETA1WW (2.61 ) , 01.09.2014 12:00"


          2.69 Current release



          CHANGES IN THIS RELEASE   Version 2.63


          [Important updates]

          - Added support for Windows 10 64-bit.

          source: Products :: laptops and netbooks :: thinkpad t series laptops :: thinkpad t430s :: 2356 :: downloads :: ds029724 content…


          If you need assistance on BIOS flashing, ask Lenovo support

          • 2. Re: Intel HD Graphics driver fails to start after Windows 10 creators update

            Good catch! Flashed BIOS 2.69, but nothing changed.

            Also tried driver recommended by Lenovo ( No effect as well.

            Attached the ssu log.

            • 3. Re: Intel HD Graphics driver fails to start after Windows 10 creators update

              No success with latest driver. ssu log attached.

              Same error at the same offset 0x589f4 in dwm.exe.


              <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">


              - <System>



              <Provider Name="Application Error" />



              <EventID Qualifiers="0">1000</EventID>












              <TimeCreated SystemTime="2018-02-11T15:45:13.663221200Z" />












              <Security />




              - <EventData>










































              <Data />



              <Data />




              • 4. Re: Intel HD Graphics driver fails to start after Windows 10 creators update

                Here is driver from Microsoft if you like to try



                Install driver via have disk method as described at:


                (ignore prolog about MS surface, treat CAB like ZIP)



                BTW the information from WER report is quite insufficient.

                A crash dump from c:\Windows\LiveKernelReports\WATCHDOG\ contains some more infos for educated guessing.

                • 5. Re: Intel HD Graphics driver fails to start after Windows 10 creators update

                  Thanks! Attached a crash dump, though it seem to be winlogon.exe, not dwm.exe. Cannot find dwm dumps in the folder.

                  • 6. Re: Intel HD Graphics driver fails to start after Windows 10 creators update

                    The Microsoft version of the driver ( does not help as well.

                    Collected the crash dump Dropbox - dwm.exe.6988.zip  .

                    • 7. Re: Intel HD Graphics driver fails to start after Windows 10 creators update

                      Here is the info that's exposed by WINDBG.



                      Loading Dump File [C:\Temp\WATCHDOG-20180211-1910.dmp]
                      Mini Kernel Dump File: Only registers and stack trace are available
                      Symbol search path is: srv*
                      Executable search path is: 
                      Windows 10 Kernel Version 16299 MP (4 procs) Free x64
                      Product: WinNt, suite: TerminalServer SingleUserTS
                      Machine Name:
                      Kernel base = 0xfffff800`93606000 PsLoadedModuleList = 0xfffff800`9396cfd0
                      Debug session time: Sun Feb 11 17:10:46.324 2018 (UTC + 1:00)
                      System Uptime: 0 days 0:00:32.319
                      Loading Kernel Symbols
                      Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
                      Run !sym noisy before .reload to track down problems loading symbols.
                      Loading User Symbols
                      Mini Kernel Dump does not contain unloaded driver list
                      *                                                                             *
                      *                        Bugcheck Analysis                                    *
                      *                                                                             *
                      Use !analyze -v to get detailed debugging information.
                      BugCheck 187, {1, 0, 0, 0}
                      Probably caused by : dxgkrnl.sys ( dxgkrnl!DxgCreateLiveDumpWithWdLogs+38 )
                      Followup:     MachineOwner
                      0: kd> !analyze -v
                      *                                                                             *
                      *                        Bugcheck Analysis                                    *
                      *                                                                             *
                      VIDEO_DWMINIT_TIMEOUT_FALLBACK_BDD (187)
                      Video fell back to BDD rather than using the IHV driver. This always generates a live dump.
                      (This code can never be used for a real bugcheck.)
                      Arg1: 0000000000000001, Reason Code.
                          1 DWM failed to initialize after retries, stopping display adapters and falling back to BDD.
                      Arg2: 0000000000000000, Reserved.
                      Arg3: 0000000000000000, Reserved.
                      Arg4: 0000000000000000, Reserved.
                      Debugging Details:
                      DUMP_CLASS: 1
                      DUMP_QUALIFIER: 400
                      BUILD_VERSION_STRING:  10.0.16299.192 (WinBuild.160101.0800)
                      DUMP_TYPE:  2
                      BUGCHECK_P1: 1
                      BUGCHECK_P2: 0
                      BUGCHECK_P3: 0
                      BUGCHECK_P4: 0
                      CPU_COUNT: 4
                      CPU_MHZ: a22
                      CPU_VENDOR:  GenuineIntel
                      CPU_FAMILY: 6
                      CPU_MODEL: 3a
                      CPU_STEPPING: 9
                      DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
                      BUGCHECK_STR:  0x187
                      PROCESS_NAME:  winlogon.exe
                      CURRENT_IRQL:  0
                      ANALYSIS_SESSION_TIME:  02-12-2018 07:53:15.0517
                      ANALYSIS_VERSION: 10.0.16299.91 amd64fre
                      LAST_CONTROL_TRANSFER:  from fffff80c508ad38b to fffff80c508ad4ec
                      ffffd20e`17cfb470 fffff80c`508ad38b : ffffd20e`17cfbad0 00000000`00000000 ffffd20e`17cfbb80 00000000`00000040 : watchdog!WdDbgReportRecreate+0x10c
                      ffffd20e`17cfb4c0 fffff80c`50a82bd8 : 00000000`00000010 fffff80c`50a82ba0 00000000`00000010 00000000`00010246 : watchdog!WdDbgReportCreate+0x2b
                      ffffd20e`17cfb510 fffff80c`50a4cfc3 : ffffd481`ecb54010 ffffd20e`17cfbb80 ffffd20e`17cfbad0 00000000`00000040 : dxgkrnl!DxgCreateLiveDumpWithWdLogs+0x38
                      ffffd20e`17cfb550 ffffad9c`9842682c : ffff994c`a65327f8 00000000`00000000 ffffd20e`17cfbad0 ffff993f`fc002520 : dxgkrnl!DxgkEscape+0x7c783
                      ffffd20e`17cfba70 ffffad9c`98426735 : ffffd20e`17cfbad0 00007ff7`7428f670 00000000`00000000 00007ff8`00c17380 : win32kbase!DrvProcessWin32kEscape+0xec
                      ffffd20e`17cfbab0 fffff800`9378e203 : ffffd481`ed02c080 00000000`ffffffff ffffd481`ed02c080 00000000`00000001 : win32kbase!NtGdiDdDDIEscape+0x55
                      ffffd20e`17cfbb00 00007ff8`004a46e4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
                      00000033`d038ebc8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff8`004a46e4
                      THREAD_SHA1_HASH_MOD_FUNC:  842bc8efa4d42d35f554fad88dbff6e562284a49
                      THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  6c29f80d2eec730cd39b148fdcfb03ac10f6938e
                      THREAD_SHA1_HASH_MOD:  c2be3fde7438da7d82d82bf8a50391bfdf17fab5
                      fffff80c`50a82bd8 488be8          mov     rbp,rax
                      FAULT_INSTR_CODE:  48e88b48
                      SYMBOL_STACK_INDEX:  2
                      SYMBOL_NAME:  dxgkrnl!DxgCreateLiveDumpWithWdLogs+38
                      FOLLOWUP_NAME:  MachineOwner
                      MODULE_NAME: dxgkrnl
                      IMAGE_NAME:  dxgkrnl.sys
                      DEBUG_FLR_IMAGE_TIMESTAMP:  0
                      IMAGE_VERSION:  10.0.16299.98
                      STACK_COMMAND:  .thread ; .cxr ; kb
                      BUCKET_ID_FUNC_OFFSET:  38
                      FAILURE_BUCKET_ID:  0x187_dxgkrnl!DxgCreateLiveDumpWithWdLogs
                      BUCKET_ID:  0x187_dxgkrnl!DxgCreateLiveDumpWithWdLogs
                      PRIMARY_PROBLEM_CLASS:  0x187_dxgkrnl!DxgCreateLiveDumpWithWdLogs
                      TARGET_TIME:  2018-02-11T16:10:46.000Z
                      OSBUILD:  16299
                      OSSERVICEPACK:  192
                      SERVICEPACK_NUMBER: 0
                      OS_REVISION: 0
                      SUITE_MASK:  272
                      PRODUCT_TYPE:  1
                      OSPLATFORM_TYPE:  x64
                      OSNAME:  Windows 10
                      OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS
                      USER_LCID:  0
                      OSBUILD_TIMESTAMP:  2018-01-01 12:07:05
                      BUILDDATESTAMP_STR:  160101.0800
                      BUILDLAB_STR:  WinBuild
                      BUILDOSVER_STR:  10.0.16299.192
                      ANALYSIS_SESSION_ELAPSED_TIME:  5dc
                      ANALYSIS_SOURCE:  KM
                      FAILURE_ID_HASH_STRING:  km:0x187_dxgkrnl!dxgcreatelivedumpwithwdlogs
                      FAILURE_ID_HASH:  {e4a420e0-1e36-d74f-52c6-d2a5c220b800}
                      Followup:     MachineOwner
                      • 8. Re: Intel HD Graphics driver fails to start after Windows 10 creators update

                        Stefan, thanks! As expected, no much use of winlogon dump. Installed the windbg and here is the dwm. exe analysis - seem to be null pointer dereference:



                        *                                                                             *

                        *                        Exception Analysis                                   *

                        *                                                                             *



                        GetUrlPageData2 (WinHttp) failed: 12002.


                        DUMP_CLASS: 2


                        DUMP_QUALIFIER: 400


                        CONTEXT:  (.ecxr)

                        rax=0000000000000001 rbx=000000ac54afdf98 rcx=0000023371ce53d8

                        rdx=0000000000000000 rsi=0000023371a4d180 rdi=0000000000000000

                        rip=00007ff8c1fc6828 rsp=000000ac54afde10 rbp=0000000000000000

                        r8=000000ac54afdf98  r9=0000000000000000 r10=0000000000000000

                        r11=0000023371ce53d8 r12=00000233707f4860 r13=0000000000000000

                        r14=0000023371ce53d8 r15=0000023370834680

                        iopl=0         nv up ei pl zr na po nc

                        cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246


                        00007ff8`c1fc6828 488b4720        mov     rax,qword ptr [rdi+20h] ds:00000000`00000020=????????????????

                        Resetting default scope




                        00007ff8`c1fc6828 488b4720        mov     rax,qword ptr [rdi+20h]


                        EXCEPTION_RECORD:  (.exr -1)

                        ExceptionAddress: 00007ff8c1fc6828 (igd10umd64!OpenAdapter10+0x000000000000e768)

                           ExceptionCode: c0000005 (Access violation)

                          ExceptionFlags: 00000000

                        NumberParameters: 2

                           Parameter[0]: 0000000000000000

                           Parameter[1]: 0000000000000020

                        Attempt to read from address 0000000000000020


                        DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_READ


                        PROCESS_NAME:  dwm.exe


                        ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.


                        EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.


                        EXCEPTION_CODE_STR:  c0000005


                        EXCEPTION_PARAMETER1:  0000000000000000


                        EXCEPTION_PARAMETER2:  0000000000000020




                        00007ff8`c1fc6828 488b4720        mov     rax,qword ptr [rdi+20h]


                        READ_ADDRESS:  0000000000000020


                        WATSON_BKT_PROCSTAMP:  7f22d77c


                        WATSON_BKT_PROCVER:  10.0.16299.15


                        PROCESS_VER_PRODUCT:  Microsoft® Windows® Operating System


                        WATSON_BKT_MODULE:  igd10umd64.dll


                        WATSON_BKT_MODSTAMP:  573dfc81


                        WATSON_BKT_MODOFFSET:  266828




                        MODULE_VER_PRODUCT:  Intel Graphics Accelerator Drivers for Windows 8(R)


                        BUILD_VERSION_STRING:  10.0.16299.15 (WinBuild.160101.0800)


                        MODLIST_WITH_TSCHKSUM_HASH:  896d94c0ba1113028dc5cb77bfcfaf6ef30b3159


                        MODLIST_SHA1_HASH:  c41d85b66f8bc974f8376d444b781ca1f930be66


                        NTGLOBALFLAG:  0


                        APPLICATION_VERIFIER_FLAGS:  0


                        PRODUCT_TYPE:  1


                        SUITE_MASK:  272


                        DUMP_FLAGS:  8000c07


                        DUMP_TYPE:  3


                        ANALYSIS_SESSION_HOST:  PC-001-00606


                        ANALYSIS_SESSION_TIME:  02-13-2018 08:15:40.0221


                        ANALYSIS_VERSION: 10.0.16299.15 x86fre



                        OS_LOCALE:  RUS




                            ID:     [0n301]

                            Type:   [@ACCESS_VIOLATION]

                            Class:  Addendum

                            Scope:  BUCKET_ID

                            Name:   Omit

                            Data:   Omit

                            PID:    [Unspecified]

                            TID:    [0x1be8]

                            Frame:  [0] : igd10umd64!OpenAdapter10


                            ID:     [0n273]

                            Type:   [INVALID_POINTER_READ]

                            Class:  Primary

                            Scope:  BUCKET_ID

                            Name:   Add

                            Data:   Omit

                            PID:    [Unspecified]

                            TID:    [0x1be8]

                            Frame:  [0] : igd10umd64!OpenAdapter10


                            ID:     [0n298]

                            Type:   [NULL_CLASS_PTR_READ]

                            Class:  Primary

                            Scope:  DEFAULT_BUCKET_ID (Failure Bucket ID prefix)


                            Name:   Add

                            Data:   Omit

                            PID:    [0x1bc8]

                            TID:    [0x1be8]

                            Frame:  [0] : igd10umd64!OpenAdapter10






                        LAST_CONTROL_TRANSFER:  from 00007ff8c1fb94c3 to 00007ff8c1fc6828



                        000000ac`54afde10 00007ff8`c1fb94c3 : 000000ac`00000000 00007ff8`c1fd009c 00000233`71a4d180 00000000`00000000 : igd10umd64!OpenAdapter10+0xe768

                        000000ac`54afded0 00007ff8`c29de2b8 : 00000233`71a570a8 00000233`6eb858a8 00000233`6eb85760 00000233`71ce6d3c : igd10umd64!OpenAdapter10+0x1403

                        000000ac`54afdf10 00007ff8`c758cb31 : 3f800000`00000000 00000000`00000000 00000032`00000032 3f800000`00000000 : mctux!OpenAdapter+0x1158

                        000000ac`54afdf40 00007ff8`c776f6e7 : 00000000`00000000 00000233`70821130 000000ac`54afe1a0 00007ff8`c29e026e : d3d11!CContext::TID3D11DeviceContext_ClearRenderTargetView_<1>+0x121

                        000000ac`54afdff0 00007ff8`c7771023 : 00000233`70823640 000000ac`00000000 00000233`70823a60 000000ac`54afe1a0 : d2d1!CD3DDeviceLevel1::ClearView+0x14f

                        000000ac`54afe0a0 00007ff8`c77a2b9c : 00000000`00000000 00000233`70838d68 00000000`00000003 00000000`00000000 : d2d1!CD3DDeviceLevel1::ProcessDeferredOperations+0x913

                        000000ac`54afe3a0 00007ff8`c77a34dd : 00000233`7083e5c8 00000000`00000000 00000233`707f8ee0 000000ac`54afe800 : d2d1!CHwSurfaceRenderTarget::FlushQueuedOperations+0x3ac

                        000000ac`54afe6b0 00007ff8`c77be74f : 00000000`ffffffff 00000000`00000000 00000233`71aaf3a0 00000233`717f9700 : d2d1!CHwSurfaceRenderTarget::ProcessBatch+0x1ad

                        000000ac`54afe760 00007ff8`c77ba00e : 00000233`71a8eb00 00000233`71a8ebb0 000000ac`54afe9d0 00000000`00000000 : d2d1!CBatchSerializer::FlushInternal+0x13f

                        000000ac`54afe7f0 00007ff8`c77b139b : 00000233`707f4880 000000ac`54afe929 00000233`7083e190 00000000`00000000 : d2d1!DrawingContext::Flush+0x96

                        000000ac`54afe850 00007ff8`c7f42dd4 : 00000000`00000000 00000233`71a61480 00000000`00000008 00000233`71a61480 : d2d1!D2DDeviceContextBase<ID2D1DeviceContext6,ID2D1DeviceContext6,null_type>::EndDraw+0x13b

                        000000ac`54afe990 00007ff8`c7f38cf3 : 00000000`00000000 00000233`71aaf3a0 00000000`c6fa3c00 00000000`00000008 : dwmcore!CD2DContext::PopTarget+0x94

                        000000ac`54afe9e0 00007ff8`c7f03a28 : 00000000`00000000 00000000`00000000 000000ac`54afeb40 000000ac`54afec30 : dwmcore!CDrawingContext::EndFrame+0x333

                        000000ac`54afea40 00007ff8`c7efb8f8 : 00000000`00010001 00000000`00010001 00000233`00010001 00000000`00010001 : dwmcore!CCachedVisualImage::RenderTargetBitmapInfo::Update+0x3cc

                        000000ac`54afebd0 00007ff8`c7efc05d : 000000ac`54afee30 00000233`717f9440 00000000`00000000 00000000`00000000 : dwmcore!CCachedVisualImage::EnsureRenderTargetBitmapInfo+0x1b4

                        000000ac`54afecb0 00007ff8`c7efbb7e : 00000233`717f9350 00000000`00000000 00000000`00000000 00000000`00000000 : dwmcore!CCachedVisualImage::GetBitmapSource+0x6d

                        000000ac`54afed30 00007ff8`c7f90518 : 00000233`717fa6a4 00000000`00000018 00000000`00000048 00000000`00000000 : dwmcore!CCachedVisualImage::Snapshot+0x72

                        000000ac`54afedc0 00007ff8`c7f8b341 : 00000233`6ebd7940 00000233`6ebd7140 00000000`00000000 000000ac`54aff240 : dwmcore!CComposition::ProcessCommandBatch+0x3d18

                        000000ac`54aff140 00007ff8`c7f68202 : 00000000`00000004 0c931c3e`a3bc0875 00000000`00000000 00000000`00000000 : dwmcore!CComposition::ProcessPartitionCommand+0x101

                        000000ac`54aff1a0 00007ff8`c7f08ceb : 00000000`00000000 00000233`6eb3ab90 00000000`00000000 00000233`6eb67000 : dwmcore!CCrossThreadComposition::PreRender+0x242

                        000000ac`54aff350 00007ff8`c7f09fc0 : 00000233`6eb6b210 00000000`00000000 00000233`6eb3ab90 00000000`00000000 : dwmcore!CPartitionVerticalBlankScheduler::ProcessFrame+0x73b

                        000000ac`54aff920 00007ff8`c800a00c : 00000233`6eb11930 00000233`6eb11930 00000000`00000000 00000000`00000000 : dwmcore!CPartitionVerticalBlankScheduler::ScheduleAndProcessFrame+0x80

                        000000ac`54affa80 00007ff8`ce1b1fe4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dwmcore!CConnection::RunCompositionThread+0x16c

                        000000ac`54affad0 00007ff8`ce2eefb1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14

                        000000ac`54affb00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21



                        THREAD_SHA1_HASH_MOD_FUNC:  32be0a5eadbca8b7c20bd661ee03c8321f3ae99d


                        THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  5043494b2a7f9062ee8438a353d1bf043b3290cb


                        THREAD_SHA1_HASH_MOD:  bec3bccedf3e31e59d0b221131f1106a24871f9c


                        FAULT_INSTR_CODE:  20478b48


                        SYMBOL_STACK_INDEX:  0


                        SYMBOL_NAME:  igd10umd64!OpenAdapter10+e768


                        FOLLOWUP_NAME:  MachineOwner


                        MODULE_NAME: igd10umd64


                        IMAGE_NAME:  igd10umd64.dll


                        DEBUG_FLR_IMAGE_TIMESTAMP:  573dfc81


                        STACK_COMMAND:  ~5s ; .ecxr ; kb


                        FAILURE_BUCKET_ID:  NULL_CLASS_PTR_READ_c0000005_igd10umd64.dll!OpenAdapter10


                        BUCKET_ID:  APPLICATION_FAULT_NULL_CLASS_PTR_READ_INVALID_POINTER_READ_igd10umd64!OpenAdapter10+e768


                        FAILURE_EXCEPTION_CODE:  c0000005


                        FAILURE_IMAGE_NAME:  igd10umd64.dll


                        BUCKET_ID_IMAGE_STR:  igd10umd64.dll


                        FAILURE_MODULE_NAME:  igd10umd64


                        BUCKET_ID_MODULE_STR:  igd10umd64


                        FAILURE_FUNCTION_NAME:  OpenAdapter10


                        BUCKET_ID_FUNCTION_STR:  OpenAdapter10


                        BUCKET_ID_OFFSET:  e768


                        BUCKET_ID_MODTIMEDATESTAMP:  573dfc81


                        BUCKET_ID_MODCHECKSUM:  c9a80a








                        FAILURE_SYMBOL_NAME:  igd10umd64.dll!OpenAdapter10


                        WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/dwm.exe/10.0.16299.15/7f22d77c/igd10umd64.dll/


                        TARGET_TIME:  2018-02-12T06:31:09.000Z


                        OSBUILD:  16299


                        OSSERVICEPACK:  15


                        SERVICEPACK_NUMBER: 0


                        OS_REVISION: 0


                        OSPLATFORM_TYPE:  x64


                        OSNAME:  Windows 10


                        OSEDITION:  Windows 10 WinNt SingleUserTS


                        USER_LCID:  0


                        OSBUILD_TIMESTAMP:  1976-06-21 23:45:20


                        BUILDDATESTAMP_STR:  160101.0800


                        BUILDLAB_STR:  WinBuild


                        BUILDOSVER_STR:  10.0.16299.15


                        ANALYSIS_SESSION_ELAPSED_TIME:  65ab


                        ANALYSIS_SOURCE:  UM


                        FAILURE_ID_HASH_STRING:  um:null_class_ptr_read_c0000005_igd10umd64.dll!openadapter10


                        FAILURE_ID_HASH:  {112282b6-6add-462c-10eb-da3ae0e51729}


                        Followup:     MachineOwner