External Display Not Detected - ASUS UX330UA - Windows 10 64bit

[AMorg2]

Hi,

My laptop is unable to detect my external display.

Notebook Model: ASUS UX330UA - Windows 10 64bit

Graphics Driver: Intel(R) HD Graphics 620

Driver version: 21.20.16.4550

Driver Date: 11/11/2016

The problem is not the cable or the display, as I have successfully connected the external display to another laptop.

The external display worked fine until approx. 1 month ago.

Do you have any suggestions?

I did try to uninstall the existing driver software and install a generic version, however after uninstalling and restarting my laptop, the old graphics driver seems to have automatically reinstalled. So if the suggestion is to install a different driver, I will need to know how I can stop this driver from automatically reinstalling when I restart the computer.

If any additional information is needed to solve the problem please let me know.

Thank you for any assistance that can be provided.

Best Regards,

Alex Morgan

[Stefan3D]

Check out: https://support.microsoft.com/en-us/help/3073930/how-to-temporarily-prevent-a-driver-update-from-reinstalling-in-window https://support.microsoft.com/en-us/help/3073930/how-to-temporarily-prevent-a-driver-update-from-reinstalling-in-window

But usually you don't need to uninstall the old driver and reboot, just install the new driver on top of it.

Try drivers from this list https://downloadcenter.intel.com/product/96551/Intel-HD-Graphics-620 Downloads for Intel® HD Graphics 620

Select OS from right pull-down menu. Hit "show more".

To bypass message "best driver is already installed", "customized computer manufacturer driver" or "computer is not validated" install driver via have disk method as described at:

https://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface https://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface (ignore prolog about MS surface)

Important: current drivers for Windows 10 require anniversary update or newer

[AMorg2]

Hi Stefan,

Thank you very much for the advice. I managed to install an updated driver without having to first uninstall the existing driver.

I now have driver version: 23.20.16.4901 released on 18/12/2017.

However, I still cannot detect the external display.

Do you have any other suggestions?

Best Regards,

Alex

[idata]

Hi amor8497,

I understand you have an Asus* laptop with Intel® HD graphics 620 and the computer does not detect the second display. Let me try to help on this matter. There is an updated driver available on the Intel website, please try the link below to get version 4944https://downloadcenter.intel.com/download/27484/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?product=98909 https://downloadcenter.intel.com/download/27484/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?product=98909Let me know your findings. Allan J

[idata]

Hi amor8497,

I was wondering if you tried to install the latest graphics drivers version 4944.Regards, Allan J

[AMorg2]

Hi Allan,

Thank you very much for the tip and following up. It turned out that the micro HDMI to VGA adapter was the issue, and not the driver.

Best Regards,

Alex

[JWilt1]

Hello,

I also am having a similar issue with the same notebook but my problem is not resolved by changing the micro HDMI to VGA adapter.

Notebook Model: ASUS UX330UAK - Windows 10 64bit

Graphics Driver: Intel(R) HD Graphics 620

Driver version: 24.20.100.6286

Driver Date: 2018-08-15

My laptop is not able to detect *most* external displays. I have updated all my drivers from both the ASUS website and then tried the more recent ones directly from the Intel site. I've also tried doing this after a clean install of Windows 10.

I want the notebook to detect most or all external displays easily detected by other notebooks, but I am particularly interested in having it detect and extend the display to an HP Pavilion 27xw monitor. I have tested other laptops on this monitor using the same micro HDMI to VGA adapter and VGA cable, and they extend the display properly. Strangely, I used this same cable setup in my micro HDMI port and managed to extend the display to a Dell monitor (which is not mine), so I know that the micro HDMI port on my notebook is not the issue.

I have spent hours on this, and have read many suggested courses of action online for generic 'cannot detect external display' problems. One course of action which seems to be available to some people but not others is to 'Detect' another display in the Display Settings utility, have Windows not find it but nonetheless bring up a picture of a second display that it hasn't detected, and then manually force through a signal. When I hit 'Detect', my notebook simply says another display was not detected and does not generate a picture of a second undetected display that I can work with.

Any help would be greatly appreciated!

[idata]

Hello biltman,

Thank you for posting on the Intel ® communities.We apologize for any inconvenience. Please submit a new thread since we handle every case individually and every scenario is different even if the same product is being used. The next agent will be able to further assist you on this matter.Regards,David V Intel Customer Support TechnicianUnder Contract to Intel Corporation