6 Replies Latest reply on Oct 1, 2018 1:11 PM by Intel Corporation

    External Display Not Detected - ASUS UX330UA - Windows 10 64bit

    amor8497

      Hi,

      My laptop is unable to detect my external display.

      Notebook Model: ASUS UX330UA - Windows 10 64bit

      Graphics Driver: Intel(R) HD Graphics 620  

      Driver version: 21.20.16.4550

      Driver Date: 11/11/2016

       

      The problem is not the cable or the display, as I have successfully connected the external display to another laptop.

      The external display worked fine until approx. 1 month ago.

       

      Do you have any suggestions?

      I did try to uninstall the existing driver software and install a generic version, however after uninstalling and restarting my laptop, the old graphics driver seems to have automatically reinstalled. So if the suggestion is to install a different driver, I will need to know how I can stop this driver from automatically reinstalling when I restart the computer.

       

      If any additional information is needed to solve the problem please let me know.

       

      Thank you for any assistance that can be provided.

       

      Best Regards,

      Alex Morgan