1 2 Previous Next 26 Replies Latest reply on Apr 19, 2018 1:17 PM by Ronald_Intel

    No HDR Options on Intel Graphics 630

    danser86

      Dear all,

       

      I am sorry to bother you again, but I have another issue with the Intel Graphics 630 Controller. The HDR option is off and I cannot actívate it. I cannot stream in HDR either. I have a Sony XD90 Series, which is fully compatible with HDR. I tried to play a HDR game on the Ps4 Pro and it Works perfectly. I also tried to connect the computer with my dedicated graphic card (Nvidia Geforce GTX 980ti), and the option "Activate HDR" is active. COnversely, I do not have this option when I use the Intel graphics 630 driver. I checked the fórum and it seems that I am not the only one to have this problem, but it has not been solved yet.

       

      Obviously, I have the latest Intel and Windos driver, the Tv is connected via HDMI and I am using the integrated video driver.

       

      Please find attached all the information that you need to address this issue.

       

      Best regards,

       

      danser86

        • 1. Re: No HDR Options on Intel Graphics 630
          rostan242

          also looking for an answer to this question

          on the nvidia 1080ti card, the HDR option is available and works on intel i7 8700k not working

          • 2. Re: No HDR Options on Intel Graphics 630
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello danser86 and rostan242 

            Thank you for joining the community.

            You have mentioned that the video connection is over HDMI® cable, is that cable HDMI® to HDMI®? Is it an HDMI® 2.0?

            Let me share with you that for HDR the connection has been with HDMI® 2.0 you can see that on the following link on page 44

            https://www.intel.com/content/www/us/en/processors/core/8th-gen-processor-family-s-platform-datasheet-vol-1.html

            In addition, please make sure that the HDR feature is activated on the OS, this following link can help to activate the HDR

            https://support.microsoft.com/en-us/help/4040263/windows-10-hdr-advanced-color-settings

            Regards,
            Leonardo C.
             

            • 3. Re: No HDR Options on Intel Graphics 630
              danser86

              Hi Leonardo,

              Of course it is an hdmi 2.0 cable... it is the same cable I use to play HDR games on the PS4 pro (with the HDR activated), and it works perfectly. It is also the same cable I use to display HDR with my Nvidia graphic card.

               

              regarding the HDR feature... that s the point. I cannot enable this option because it just does not exist. And I cannot stream HDR content either.

              • 4. Re: No HDR Options on Intel Graphics 630
                rostan242

                thanks for links I checked everything according to the link and it shows HDR supported but it is not available.

                dxdiag with connection to intel graphics show HDR supported but show DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

                use same hdmi cable and connected to nvidia show DXGI_COLOR_SPACE_RGB_FULL_G2084_NONE_P2020 and that is ok

                how to change that thanks for help

                • 5. Re: No HDR Options on Intel Graphics 630
                  danser86

                  I have exactly the same problem. In the DxDiag File, it displays that HDR is supported, but it is not showing the whole range of colors.

                  • 6. Re: No HDR Options on Intel Graphics 630
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello  danser86 and rostan242 

                    Thank you for the information provided; we are investigating the situation
                    Could please test the system with basic configuration? (Meaning without video card, if you have a desktop system)

                    In addition could you please fill up the report on the following link? (both of you)

                    https://communities.intel.com/thread/77761

                    Regards,        
                    Leonardo C.
                     

                    • 7. Re: No HDR Options on Intel Graphics 630
                      danser86

                      Dear Leonardo,

                       

                      Regarding your suggestion of trying without the dedicated graphic card, this was the first thing I tried. It did not worked.

                       

                      Regarding the information, I had already submitted it in the first post I sent you. Anyway, please find attached the data you requested.

                      • 8. Re: No HDR Options on Intel Graphics 630
                        rostan242

                        Unfortunately, I have also tested without nvidia card and it is still exactly the same

                        I attach files

                        • 9. Re: No HDR Options on Intel Graphics 630
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello danser86 and rostan242 

                          Thank you for the files attach, could you both please fill up the table on link to continue working on the investigation and attach the table to the thread
                           
                          https://communities.intel.com/thread/77761
                           
                          Regards
                          Leonardo C.
                           

                          • 10. Re: No HDR Options on Intel Graphics 630
                            danser86

                            Category

                            Questions

                            Answers (N/A if not applicable)

                            Description

                            Provide a detailed description of the issue

                            There is no HDR option, and the HDR streaming is not available. Despite being HDR compatible, the graphic drivers do not display the full range of colors.

                            Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

                            Always (100%): X

                            Often (51-99%):

                            Sporadic (20-50%):

                            Very Sporadic (<20%):

                            Hardware (HW)

                            Brand and Model of the system.

                            Intel(R) UHD Graphics 630"

                            Processor "Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz"

                            Hybrid or switchable graphics system?
                            ie Does it have AMD or NV graphics too?

                            I tried both configurations, with and without the dedicated graphic card (Nvidia Geforce GTX 980ti). When using the Nvidia dedicated card, everything works perfectly and the HDR option is available and activated. When removing the graphic card and using the integrated graphic drivers, such option is not available.

                            Make and model of any Displays that are used to see the issue (see note2 below).
                            LFP
                            = Local Flat Panel (Laptop panel)
                            EFP = External Flat Panel (Monitor you plug in)

                            Sony X900E Series

                            Android 4K HDR TV with X-tended Dynamic Range PRO | XBR X900E | XBR-49X900E XBR-55X900E XBR-65X900E XBR-75X900E | Sony U…

                            How much memory [RAM] in the system (see note2 below).

                            16384MB RAM

                            Provide any other hardware needed to replicate the issue.
                            ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

                            Cable HDMI 2.0. I use the same cable to connect the PS4 Pro and the Nvidia graphic card. No issues reported. HDR is on in both devices.

                            Hardware Stepping (see note1 below).

                             

                            Software (SW)

                            Operating System version (see note2 below).

                            Windows 10 Pro 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)

                            VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

                             

                            Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

                            23.20.0016.4901 (English)

                            SW or Apps version used to replicate the issue.

                            No apps, just the Windows 10 Settings

                            Configurations

                            Single display, clone, or extended (see note2 below).

                             

                            Display resolution & refresh rate setting of each display (see note2 below).

                             

                            AC or DC mode, i.e. is power cable plugged in or not?

                             

                            How to repro

                            Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                            A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

                            1. As the picture shows, I do not have the option to activate HDR, despite the full compatibility of the monitor and the cable

                            ...

                            Note1:

                            • 11. Re: No HDR Options on Intel Graphics 630
                              danser86

                              Dear Leonardo,

                               

                              Please find attached in the previous email the requested information.

                              Regarding the DxDiag and the other tests, I have already submitted them at least three times in the last 5 days. Since they have not changed, I do not think you need it.

                               

                              Can you please assist me with this issue and try to find a solution? I have tried all the possible configurations with the latest drivers installed. But the problem is still there.

                               

                              Best,

                               

                              danser86

                              • 12. Re: No HDR Options on Intel Graphics 630
                                rostan242

                                Category

                                Questions

                                Answers (N/A if not applicable)

                                Description

                                Provide a detailed description of the issue

                                There is no HDR option, and the HDR streaming is not available. Despite being HDR compatible, the graphic drivers do not display the full range of colors.

                                Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

                                Always (100%):

                                Often (51-99%):

                                Sporadic (20-50%):

                                Very Sporadic (<20%):

                                Hardware (HW)

                                Brand and Model of the system.

                                Intel(R) UHD Graphics 630"

                                Processor "Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz"

                                Hybrid or switchable graphics system?
                                ie Does it have AMD or NV graphics too?

                                I tried both configurations, with and without the dedicated graphic card (Nvidia Geforce GTX 1080ti). When using the Nvidia dedicated card, everything works perfectly and the HDR option is available and activated. When removing the graphic card and using the integrated graphic drivers, such option is not available.

                                Make and model of any Displays that are used to see the issue (see note2 below).
                                LFP
                                = Local Flat Panel (Laptop panel)
                                EFP = External Flat Panel (Monitor you plug in)

                                Panasonic TX 55CR852B

                                How much memory [RAM] in the system (see note2 below).

                                32GBytes

                                Provide any other hardware needed to replicate the issue.
                                ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

                                HDMI High Speed Cable 2.0  Ethernet Audio Return I use the same cable to connect the Nvidia graphic card HDR is on nvidia card

                                Hardware Stepping (see note1 below).

                                 

                                Software (SW)

                                Operating System version (see note2 below).

                                windows 10 pro ver.1709 1699.125 and version 17093

                                VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

                                \_SB.PCI0.GFX0

                                Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

                                23.20.16.4944

                                SW or Apps version used to replicate the issue.

                                just the Windows 10 Settings

                                Configurations

                                Single display, clone, or extended (see note2 below).

                                all configuration checked

                                Display resolution & refresh rate setting of each display (see note2 below).

                                 

                                AC or DC mode, i.e. is power cable plugged in or not?

                                 

                                How to repro

                                Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                                A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

                                 

                                1. As the picture shows, I do not have the option to activate HDR, despite the full compatibility of the monitor and the cable

                                 

                                ...

                                • 13. Re: No HDR Options on Intel Graphics 630
                                  Ronald_Intel

                                  Hello everyone,

                                   

                                  I would like to step in and try to help if that is ok with you.

                                   

                                  danser86 from the files you kindly provided before, I saw you have an Asus* ROG Maximus X Hero motherboard (please correct me if I'm wrong). From the official specifications I see the HDMI output is revision 1.4b. I regret confirming that for HDR to work the HDMI output has to be revision 2.0a. If on the other hand you are trying to use DisplayPort or USB Type-C, I can confirm that HDR would require either to support DisplayPort revision 1.3 or higher.

                                  Are you using any adapter? If so, please share the make and model so I can investigate this further.

                                   

                                  rostan242 I couldn't figure out the exact model of the Asrock* motherboard you have from the files you posted. However, the information I posted above still applies. Let's check what is the specification for the video output you are using on your computer first.

                                   

                                  In addition, please let me know if you have any other device between the PC and the TV (e.g. AV Receiver).

                                  I look forward to hearing from you again.

                                   

                                  Best Regards,

                                  Ronald M.

                                  • 14. Re: No HDR Options on Intel Graphics 630
                                    danser86

                                    Dear Ronald,

                                     

                                    It makes sense and it explains perfectly why I am not getting HDR and, probably also why I cannot stream 4k content on Netflix. Finally a satisfying response. Many thanks.

                                     

                                    That said, and considering my pc specs, is there any cable and/or adapter I can use to solve this issue? Can you please recommend me a good one? I am connecting the pc to the Denon AVR-X3300W receiver, which is HDMI 2.0 HDR compatible.

                                     

                                    Thanks again for your assistance.

                                     

                                    Best,


                                    Danser86

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