4 Replies Latest reply on Feb 13, 2018 10:43 AM by BrianDowner

    Audio plays on both client and Hub

    BrianDowner

      I I can mute the client's audio but I feel this shouldn't be necessary.

      Also I cannot control the volume on the Hub.  It's maxed out all the time while presenting.

        • 1. Re: Audio plays on both client and Hub
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello BrianDowner,
           
          Thank you for contacting us, I was reading your thread and I can see that you are having issues with the Intel® Unite™ App, I will be more than happy to help you.
           
          To better assist you please provide us with the following information:
           
          Is the Intel® Unite™ App stand alone or enterprise?
          What is the Intel® Unite™ App version you have installed?
          What is the model of the hub?
          What is the model of the client?
           
          Regards,
           
          Ciany C.
           

          • 2. Re: Audio plays on both client and Hub
            BrianDowner

            Hi Ciany,

            I'm running the enterprise version.  My current enterprise server is running on windows server 2016 data center on virtual hardware

            I'm running version 3.2.82.42

            My Hub is running on an Intel NUC NUC5i5MYHE connected to the enterprise network via gigabit ethernet.

            The client that had this issue is a Lenovo Twist S230u

            I've also tried using a Nexus 5x and the audio didn't even try coming through the Hub with that one.

            One both video was very choppy and had very long delays.

             

            Thanks

            --

            Brian

            • 3. Re: Audio plays on both client and Hub
              Intel Corporation
              This message was posted on behalf of Intel Corporation

               
              Hello BrianDowner,
              Thank you for the information provided; I have forwarded the information to the appropriate team.
              This thread will be updated as news become available.
              Regards,
              Ciany C.
               

              • 4. Re: Audio plays on both client and Hub
                BrianDowner

                If I'm understanding the statement I received from the email reply...

                Q: 2. Cannot control the volume on the Hub.  It's maxed out all the time while presenting.
                A: Hub can only be either muted or unmuted, do you want to enter this volume controller as a feature request?

                ...Then I'm very confused. What good is a presentation system if you cannot control the volume of said presentation?  I'm afraid Intel Unite will simply not work for my organization if this isn't possible.