Why when using dual monitors the one that is HDMI connected the colors are washed out?

DMcGo · ‎02-05-2018

Just purchased new Dell desktop with dual monitor capability. The monitor with the HDMI connection has the colors washed out and I can't get a resolution like the other monitor which is a VGA connection. When I switch monitors, the same happens. I've tried going into the Graphics Control Panel and adjusted the brightness and contrast on the monitor although its still not right. I read that this has to do with RGB full or limited settings which I do not see in the Control Panel. The Control Panel also identifies the HDMI monitor as a Digital Television S230HL. It's not a television! Suggestions to get the correct resolution?

idata · ‎02-14-2018

Hello DRM1,

I understand that you are having problems when connecting multi-monitors as one of them shows a wrong resolution.

Regarding this, To better assist you with your request, I will need to check some information about your computer. Please follow these steps:

1. In the keyboard, press WinLogo key + R.

2. In the Run box please type dxdiag and hit Enter.

3. Click on Save All Information (save it in your desktop).

4. Attach the report to this thread.

I would also like to know if you are connecting the monitors with cables, for example VGA to VGA and HDMI to HDMI. Or perhaps, are you using adapters?

Regards,

David V

idata · ‎02-21-2018

Hello DRM1,

I am following up with your case and see that we have not heard back from you.

If you need more assistance do not hesitate to reply.

Regards,

David V