14 Replies Latest reply on Sep 10, 2018 1:55 PM by Intel Corporation

    HD530 multiple monitor setting resets on powerup

    Arydant

      I recently installed a new computer for my home media setup.

       

      Display setup:

      OS Windows 10 x64

      Intel HD Graphics 530 - Latest drivers installed.

      Primary Display: Lenovo TIO22Gen3T Monitor - DP cable

      Secondary Display: L G TV 60PA6500 TV - DP-HDMI adapter

       

      Each time I start the system, only the Lenovo monitor is detected. I have to open the Intel Graphics HD Control Panel and set up multiple displays.

       

      This setting is not retained when the system is shut down.

       

      This has not been a problem on older setups.

       

      How can I get the HD 530 to remember the display setup?

        • 1. Re: HD530 multiple monitor setting resets on powerup
          N.Scott.Pearson

          What motherboard? What processor? What Intel HD Graphics driver version ("latest" tells us nothing)?

          • 2. Re: HD530 multiple monitor setting resets on powerup
            Arydant

            First off, I would appreciate a bit more politeness in responding to my question. I really can't tell if you are just being curt or patronizing.  Most customers are probably struggling to work through their problems and most of them are probably not very skilled in diagnosing computer issues. I am capable of obtaining any information you need - don't assume I should know everything you need ahead of time.

             

            That said, I offered up "latest" drivers to inform you that my graphics drivers are up to date so we could maybe eliminate that task. In order to supply you with all the information you may need the following is the Intel Driver & Support Assistant report for my system:

             

            Intel® Driver & Support Assistant

            Detailed Report

            Last scan: 2/3/2018 7:48 PM

            Computer

            LENOVO 10M7003MUS
            System ManufacturerLENOVO
            System Model10M7003MUS
            System TypeDesktop
            Motherboard ManufacturerLENOVO
            Motherboard Product3102
            BIOS VersionUNKNOWN
            SMBIOS Version3.0
            Secure BootOn

            Operating System

            Microsoft Windows 10 Pro (64-bit)
            Version1709
            OS Build10.0.16299
            Build Branchrs3_release
            LocaleEnglish (United States)
            Windows DirectoryC:\WINDOWS
            System DirectoryC:\WINDOWS\system32
            .NET Framework Versions2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 4.0.0.0, 4.7.02556
            Default Internet BrowserInternet Explorer 11.192.16299.0
            Installed Internet BrowsersGoogle Chrome, Internet Explorer 11.192.16299.0

            Processor

            Intel® Core™ i5-6500 CPU @ 3.20GHz
            ManufacturerGenuineIntel
            DescriptionIntel64 Family 6 Model 94 Stepping 3
            Architecturex64
            # of Cores4
            # of Threads4
            Current Clock Speed3192 MHz
            Current Voltage1.7
            Level 2 Cache1024 Kb
            Level 3 Cache6144 Kb
            Processor IdBFEBFBFF000506E3
            Revision24067
            AvailabilityRunning at full power

            Chipset

            Intel® 200 Series Chipset Family

            Graphics

            Intel® HD Graphics 530
            Adapter CompatibilityIntel Corporation
            Video ProcessorIntel® HD Graphics Family
            Resolution1920 x 1080
            Bits Per Pixel32
            Number of Colors4294967296
            Refresh Rate - Current59 Hz
            Refresh Rate - Maximum75 Hz
            Refresh Rate - Minimum50 Hz
            Driver ProviderIntel Corporation
            Driver Version23.20.16.4849
            Driver Date10/27/2017
            Adapter DAC TypeInternal
            Adapter RAM1.00 GB
            AvailabilityRunning at full power
            StatusThis device is working properly.
            LocationPCI bus 0, device 2, function 0
            Device IdPCI\VEN_8086&DEV_1912&SUBSYS_310217AA&REV_06\3&11583659&1&10

            Audio

            Realtek High Definition Audio
            Driver ProviderRealtek Semiconductor Corp.
            Driver Version6.0.1.7989
            Driver Date11/15/2016
            Device IdHDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_17AA3102&REV_1003\4&E0FCCE8&0&0001
            USB Audio Device
            Driver ProviderMicrosoft
            Driver Version10.0.16299.15
            Driver Date9/28/2017
            Device IdUSB\VID_0D8C&PID_0014&MI_00\8&26AF5CB0&0&0000
            Bluetooth Hands-free Audio
            Device IdBTHENUM\{24DF01A9-3E4F-4C9F-9F66-5AA8AB14F8F4}_LOCALMFG&0000\7&2D0A9FF7&0&000000000000_00000000
            Intel® Display Audio
            Driver ProviderIntel® Corporation
            Driver Version10.24.0.1
            Driver Date10/26/2017
            Device IdHDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&E0FCCE8&0&0201
            USB Audio Device
            Driver ProviderMicrosoft
            Driver Version10.0.16299.15
            Driver Date9/28/2017
            Device IdUSB\VID_17EF&PID_A011&MI_00\7&1A409ED5&0&0000

            Networking and I/O

            Realtek PCIe GBE Family Controller
            ManufacturerRealtek
            AvailabilityRunning at full power
            StatusThis device is working properly.
            InstalledTrue
            MAC Address6C:4B:90:1A:4A:58
            Service Namert640x64
            Driver ProviderMicrosoft
            Driver Version9.1.406.2015
            Driver Date4/6/2015
            Device IdPCI\VEN_10EC&DEV_8168&SUBSYS_310217AA&REV_0C\01000000684CE00000
            Bluetooth Device (Personal Area Network)
            ManufacturerMicrosoft
            AvailabilityRunning at full power
            StatusThis device is working properly.
            InstalledTrue
            MAC Address00:02:72:CC:73:B8
            Service NameBthPan
            Driver ProviderMicrosoft
            Driver Version10.0.16299.15
            Driver Date6/21/2006
            Device IdBTH\MS_BTHPAN\6&2A1D475&0&1

            Memory

            8 GB
            Physical Memory - Total8 GB
            Physical Memory - Available3.91 GB
            Virtual Memory - Total9.46 GB
            Virtual Memory - Available5.23 GB
            Page FileC:\pagefile.sys
            Page File Space1.50 GB

            Storage

            THNSF5256GPUK TOSHIBA
            Capacity238.47 GB
            Firmware Version51025KLA
            Serial Number0008_0D02_0027_A364.
            Partitions3
            Driver ProviderMicrosoft
            Driver Version10.0.16299.192
            Driver Date6/21/2006
            Device IdSCSI\DISK&VEN_NVME&PROD_THNSF5256GPUK_TO\5&1ED018A9&0&000000
            C:
            File SystemNTFS
            CompressedFalse
            Capacity237.23 GB
            Free Space171.92 GB
            • 3. Re: HD530 multiple monitor setting resets on powerup
              N.Scott.Pearson

              Sorry, this is what happens when you have to respond with the same questions to many, many queries.

               

              In your case, I am torn with how to respond. On the one hand, I always try to push users to the versions of the drivers that have been validated by your board/system manufacturer (and with their existing BIOS implementations). On the other hand, there is a newer driver available from Intel (here: Download Intel® Graphics Driver for Windows* [15.60]) that you could try to see if it addresses your issue.

               

              .. S

              • 4. Re: HD530 multiple monitor setting resets on powerup
                likwidsh0k

                Hi,

                 

                Just bought a laptop with a HD 500 Graphics and exactly the same issue.. when the laptop is restarted the external monitor is lost and must be detected again. A royal pain in the ***.

                 

                Laptop: HP G6 250 (2FG08PA)

                Monitor: Asus 23.6" VP247HA connected by HDMI

                 

                Out of the box laptop driver version was 22.. and I upgraded to the latest 24. and the same thing.

                 

                Found this also happens when the laptop goes to sleep.

                 

                This is ridiculous. Any ideas please?

                 

                Cheers,

                Bill

                • 5. Re: HD530 multiple monitor setting resets on powerup
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  HI : Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:
                  https://communities.intel.com/community/tech

                   

                  Let me apologize for any inconvenience.

                   

                  Regards,
                  Alberto R

                  • 6. Re: HD530 multiple monitor setting resets on powerup
                    Arydant

                    Sorry Bill, but I never did find a solution to this issue on my machine. I usually leave it running and the Intel display manager is left open in my tray, but when the system reboots for an update I have to restart the program again and set it to detect multiple monitors.

                    The newest update as of Feb did not solve this and I have not looked for an update in a few months. It sucks and no one at Intel has been able to offer a solution in the 21st century.

                     

                    I would still like to see a solution.

                     

                    Good luck.

                    • 7. Re: HD530 multiple monitor setting resets on powerup
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      We are sorry to hear the problem persists.

                       

                      There is a new driver available in our web site, it is version 24.20.100.6229, we can always install that driver to try to fix the problem:
                      https://downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10?product=88345

                       

                      Any questions, please let me know.

                       

                      Regards,
                      Alberto R

                      • 8. Re: HD530 multiple monitor setting resets on powerup
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

                        Any questions, please let me know.

                        Regards,
                        Alberto R

                        • 9. Re: HD530 multiple monitor setting resets on powerup
                          Arydant

                          I updater utility told me I was updated so I updated manually with the latest driver.

                           

                          No change.

                           

                          I have to launch HD graphics control panel and and have it detect the second display and keep it resident. It will not recognize any save configurations.

                          • 10. Re: HD530 multiple monitor setting resets on powerup
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            You are very welcome.

                            There is a another driver that was recently released that we can test, it is version 24.20.100.6286, please let us know if the issue gets fixed by installing it:
                            https://downloadcenter.intel.com/download/27988/Intel-Graphics-Driver-for-Windows-10?product=88345

                            Any questions, please let me know.

                            Regards,
                            Alberto R

                            • 11. Re: HD530 multiple monitor setting resets on powerup
                              Arydant

                              That is the one I installed. No Change

                              • 12. Re: HD530 multiple monitor setting resets on powerup
                                Arydant

                                In fact, now it's worse because it's "forgetting" while the program is resident and I have to run detect periodically to remind it that there are two monitors.

                                • 13. Re: HD530 multiple monitor setting resets on powerup
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  : Thank you for sharing those results.

                                  We will do further research on this matter, for us to be able to do that we just wanted to confirm a few details about your system. Please provide the SSU and graphics report while both monitors are connected and working:
                                  https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
                                  https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html

                                  Any questions, please let me know.

                                  Regards,
                                  Alberto R

                                  • 14. Re: HD530 multiple monitor setting resets on powerup
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    : I just wanted to check if you saw the information we posted previously and if you need further assistance on this matter?

                                    Any questions, please let me know.

                                    Regards,
                                    Alberto R