"Restore from a system restore point" as described at
Otherwise check BIOS Settings / Advanced / Integrated Graphics Configuration / IGD Multi-Monitor.
In the bottom part of the Intel Display Panel you have three options: Save Profile, Cancel and Apply. So, after you have pressed on Detect and the second display is detected, pres on Apply and then on Save Profile.
Hope this helps
Hello! thank you for reply. recovery options were not working. they were grey, couldnt use them.. I reinstalled windows completely and issue persists.
I checked bios - I have IGD and other option (PEG i believe), but no IGD multi-monitor..
Hello! thanks for reply. It didnt help me. after I rebooted, only 1 monitor was enabled, after i opened intel display panel and chose my profile.. intel stuff just crashed. i tested that scenario multiple times, it does it all the time.
This message was posted on behalf of Intel Corporation
I was checking on your case, could you provide us with the following information:
Can you provide us with the Dxdiag report following these steps?
- Use the win logo key +R
- Type DxDiag then “OK”
- Use the “save all the information” option
- Save the file to your desktop
- Please attach the .txt file to the thread
What are the models of the displays?
What is the BIOS version installed on the system?