9 Replies Latest reply on Feb 15, 2018 12:28 PM by MrX1980

    Intel HD Graphics 620 / Win10 (Fast Ring): Error Code 43 with 15.60.01.4877 & 15.60.2.4901

    MrX1980

      Hello Intel team,

       

      I would like to use the "Enhanced performance in HEVC/H.265 video playback on 7th Gen Intel® Core™ Processors or higher", because of my DVB-T2 USB stick (german tv with 1080p60 HEVC), but get always error code 43 (device manager) after installation.

      Both "Intel® Graphics Driver for Windows* [15.60]" drivers are not working:

      15.60.01.4877 & 15.60.2.4901

       

      Steps I have done:

      1. downloaded the intel drivers

      2. disabled the internet connection

      3. uninstalled the driver 22.20.16.4836 (comes from Windows Update / recommend by Lenovo)

      4. reboot my device, so that only the "Microsoft Display Adapter" is active

      5. installed 15.60.01.4877 or 15.60.2.4901 (No error message while installing. Resolution is also changing to 1920x1080, but the brightness of the display is at maximum and at device manager I see error code 43)

       

      I also tried it a few weeks ago with win64_15.60.0.4849.exe (working) and win64_15.60.01.4877.exe (error code 43) on Windows 10 Build 17046. So some changes between version 4849 and 4877 has broken the drivers for me.

      Windows Insider Feedback-Hub (en-us): https://aka.ms/Kdtc11

       

      Device:

      Lenovo Yoga 710-14IKB Type 80V4

      BIOS Version: 2XCN32WW(V2.07)

      DualCore Intel Core i5-7200U

      Intel HD Graphics 620 (without a second graphics card)

      Display (built-in): LG Philips LP140WF7-SPB1 / 14" LCD (FHD) / 1920 x 1080

       

      Microsoft Windows 10 Home x64 / Version 10.0.17083.1000 (Win10 RS4 Insider Preview)

       

      Windows Problem record:

      Quelle

      Windows

       

      Zusammenfassung

      Hardwarefehler

       

      Datum

      03.02.2018 17:18

       

      Status

      Der Bericht wurde gesendet.

       

      Beschreibung

      Aufgrund eines Hardwareproblems ist Windows nicht mehr voll funktionsfähig.

       

      Problemsignatur

      Problemereignisame:    LiveKernelEvent

      Code:    193

      Parameter 1:    804

      Parameter 2:    ffffffffc000000d

      Parameter 3:    114b

      Parameter 4:    fffff800a6c0f9a0

      Betriebssystemversion:    10_0_17083

      Service Pack:    0_0

      Produkt:    768_1

      Betriebsystemversion:    10.0.17083.2.0.0.768.101

      Gebietsschema-ID:    1031

       

      Weitere Informationen über das Problem

      Bucket-ID:    0x193_DxgkrnlLiveDump:804_Status_0xC000000D_WD_LOG,Caller:_DpiFdoStartAdapter,_Function:_DpiFdoConnectInterrupt,_Status:_0x%I64x_DpiFdoConnectInterrupt_failed_for_the_FDO._dxgkrnl!DxgCreateLiveDumpWithWdLogs

      Serverinformationen:    c4d2ed5f-3c49-4099-ab2b-5885c507fda4

        • 1. Re: Intel HD Graphics 620 / Win10 (Fast Ring): Error Code 43 with 15.60.01.4877 & 15.60.2.4901
          MrX1980

          I have created now a new Feedback-Hub entry and recorded the installation:

          Windows Insider Feedback-Hub (en-us): https://aka.ms/Twsdih

           

          Source

          Windows

           

          Summary

          Hardwarefehler

           

          Date

          2/4/2018 12:24 PM

           

          Status

          Not reported

           

          Description

          Aufgrund eines Hardwareproblems ist Windows nicht mehr voll funktionsfähig.

           

          Problem signature

          Problem Event Name:    LiveKernelEvent

          Code:    193

          Parameter 1:    804

          Parameter 2:    ffffffffc000000d

          Parameter 3:    114b

          Parameter 4:    fffff800a18ff9a0

          Betriebssystemversion:    10_0_17083

          Service Pack:    0_0

          Produkt:    768_1

          Betriebsystemversion:    10.0.17083.2.0.0.768.101

          Gebietsschema-ID:    1031

           

          Files that help describe the problem (I have attached these files)

          WATCHDOG-20180204-1224.dmp

          sysdata.xml

          WERInternalMetadata.xml

          WERInternalRequest.xml

          WPR_initiated_DiagTrackMiniLogger_One Trace User Logger_20180131 Event Collector_inject.etl

          WPR_initiated_DiagTrackMiniLogger_One Trace User Logger_20180131 Event Collector.etl

          memory.csv

          sysinfo.txt

           

          --------------------------

           

          Source

          Windows

           

          Summary

          Hardwarefehler

           

          Date

          2/4/2018 12:24 PM

           

          Status

          Report sent

           

          Description

          Aufgrund eines Hardwareproblems ist Windows nicht mehr voll funktionsfähig.

           

          Problem signature

          Problem Event Name:    LiveKernelEvent

          Code:    193

          Parameter 1:    804

          Parameter 2:    ffffffffc000000d

          Parameter 3:    114b

          Parameter 4:    fffff800a18ff9a0

          Betriebssystemversion:    10_0_17083

          Service Pack:    0_0

          Produkt:    768_1

          Betriebsystemversion:    10.0.17083.2.0.0.768.101

          Gebietsschema-ID:    1031

           

          Extra information about the problem

          Bucket ID:    0x193_DxgkrnlLiveDump:804_Status_0xC000000D_WD_LOG,Caller:_DpiFdoStartAdapter,_Function:_DpiFdoConnectInterrupt,_Status:_0x%I64x_DpiFdoConnectInterrupt_failed_for_the_FDO._dxgkrnl!DxgCreateLiveDumpWithWdLogs

          Server information:    fd6c484d-5f46-477d-85ce-5d5396943c56

          • 2. Re: Intel HD Graphics 620 / Win10 (Fast Ring): Error Code 43 with 15.60.01.4877 & 15.60.2.4901
            Stefan3D

            1.

            check out

            https://support.microsoft.com/de-de/help/4028416/windows-graphics-device-driver-error-code-43

             


             

            2.

            as a Windows insider / guinea pig you might want to try latest drivers

             

            23.20.16.4905

            https://downloadmirror.intel.com/27466/eng/GFX_Win10_64_15.60.2.4905.zip

            23.20.16.4911

            http://download.windowsupdate.com/d/msdownload/update/driver/drvs/2018/01/a133aeaf-ce9a-415b-9375-9a930d73b187_20a40094f…

             

            To bypass message "best driver is already installed", "customized computer manufacturer driver" or "computer is not validated" install driver via have disk method as described at:

            https://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface (ignore prolog about MS surface, treat CAB like ZIP)

            • 3. Re: Intel HD Graphics 620 / Win10 (Fast Ring): Error Code 43 with 15.60.01.4877 & 15.60.2.4901
              MrX1980

              Hi, thank you for the two driver hyperlinks. I have tested both, but I have also problems with these drivers.

               

              Driver 4905

               

              Problemsignatur

              Problemereignisame:    LiveKernelEvent

              Code:    187

              Parameter 1:    1

              Parameter 2:    0

              Parameter 3:    0

              Parameter 4:    0

              Betriebssystemversion:    10_0_17083

              Service Pack:    0_0

              Produkt:    768_1

              Betriebsystemversion:    10.0.17083.2.0.0.768.101

              Gebietsschema-ID:    1031

               

              Dateien zur Beschreibung des Problems

              WATCHDOG-20180204-1913.dmp

              sysdata.xml

              WERInternalMetadata.xml

              WERInternalRequest.xml

              WPR_initiated_DiagTrackMiniLogger_One Trace User Logger_20180131 Event Collector_inject.etl

              WPR_initiated_DiagTrackMiniLogger_One Trace User Logger_20180131 Event Collector.etl

              memory.csv

              sysinfo.txt

               

              --------------------

              Quelle

              Windows

               

              Zusammenfassung

              Hardwarefehler

               

              Datum

              04.02.2018 19:13

               

              Status

              Der Bericht wurde gesendet.

               

              Beschreibung

              Aufgrund eines Hardwareproblems ist Windows nicht mehr voll funktionsfähig.

               

              Problemsignatur

              Problemereignisame:    LiveKernelEvent

              Code:    187

              Parameter 1:    1

              Parameter 2:    0

              Parameter 3:    0

              Parameter 4:    0

              Betriebssystemversion:    10_0_17083

              Service Pack:    0_0

              Produkt:    768_1

              Betriebsystemversion:    10.0.17083.2.0.0.768.101

              Gebietsschema-ID:    1031

               

              Weitere Informationen über das Problem

              Bucket-ID:    0x187_dxgkrnl!DxgCreateLiveDumpWithWdLogs

              Serverinformationen:    8e533a35-b69b-45a1-a0d5-61b245166f90

              • 4. Re: Intel HD Graphics 620 / Win10 (Fast Ring): Error Code 43 with 15.60.01.4877 & 15.60.2.4901
                MrX1980

                Driver 4911

                 

                Problemsignatur

                Problemereignisame:    LiveKernelEvent

                Code:    187

                Parameter 1:    1

                Parameter 2:    0

                Parameter 3:    0

                Parameter 4:    0

                Betriebssystemversion:    10_0_17083

                Service Pack:    0_0

                Produkt:    768_1

                Betriebsystemversion:    10.0.17083.2.0.0.768.101

                Gebietsschema-ID:    1031

                 

                Dateien zur Beschreibung des Problems

                WATCHDOG-20180204-1831.dmp

                sysdata.xml

                WERInternalMetadata.xml

                WERInternalRequest.xml

                WPR_initiated_DiagTrackMiniLogger_One Trace User Logger_20180131 Event Collector_inject.etl

                WPR_initiated_DiagTrackMiniLogger_One Trace User Logger_20180131 Event Collector.etl

                memory.csv

                sysinfo.txt

                 

                --------------------------------

                Quelle

                Windows

                 

                Zusammenfassung

                Hardwarefehler

                 

                Datum

                04.02.2018 18:31

                 

                Status

                Der Bericht wurde gesendet.

                 

                Beschreibung

                Aufgrund eines Hardwareproblems ist Windows nicht mehr voll funktionsfähig.

                 

                Problemsignatur

                Problemereignisame:    LiveKernelEvent

                Code:    187

                Parameter 1:    1

                Parameter 2:    0

                Parameter 3:    0

                Parameter 4:    0

                Betriebssystemversion:    10_0_17083

                Service Pack:    0_0

                Produkt:    768_1

                Betriebsystemversion:    10.0.17083.2.0.0.768.101

                Gebietsschema-ID:    1031

                 

                Weitere Informationen über das Problem

                Bucket-ID:    0x187_dxgkrnl!DxgCreateLiveDumpWithWdLogs

                Serverinformationen:    e2706b9c-b534-4ab7-8ce8-ee793541957b

                • 5. Re: Intel HD Graphics 620 / Win10 (Fast Ring): Error Code 43 with 15.60.01.4877 & 15.60.2.4901
                  Stefan3D

                  Normally i would have suggested a BIOS update now, but a web search exposes:

                  Version 2XCN34WW(V2.08)

                  Update Nvidia Formal VBIOS to 82.08.73.00.4A

                  That's odd, as you mentioned not to have a second GPU?

                   

                  Otherwise upload a report from Intel® System Support Utility for Windows* (enable incl. third party logs), so that an Intel support engineer can take a look at it.

                  • 6. Re: Intel HD Graphics 620 / Win10 (Fast Ring): Error Code 43 with 15.60.01.4877 & 15.60.2.4901
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello MrX1980,

                    Thank you for contacting us.

                    Your thread captured my attention since I was able to notice that you have issues with our HD Graphics 620 that seems to display a 43 Error Code. Please accept our apologies for the inconvenience that this could be causing.

                    While checking on your case, we read that you already tried our latest generic graphics driver from Intel, Version 15.60.2.4901 (Latest) and the previous version (15.60.01.4877)
                    By doing some research on your machine and the system components on it, we found out that your machine (Lenovo Yoga 710-14IKB Type 80V4) might be missing drivers, that according to Lenovo’s webpage, you’ll be able to update here:
                    https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/YOGA-SERIES/YOGA-710-14IKB/80V4/000GUS/downloads/DS118365
                    Please test them and monitor the outcome, since you already tried our drivers this might be an easy fix for your issue.
                    If the issue persists after installing Lenovo’s drivers, the root of the issue could be caused from an Operating System Level. If that’s the case please let us know so we can try to redirect you with the right group from Microsoft’s Tech Support.
                    (You may need to copy and paste the links provided into a separate tab in case that you have issues when clicking on them)
                     
                     
                    Hope to hear from you soon.

                    Best regards,
                    Diego S.
                     

                    • 7. Re: Intel HD Graphics 620 / Win10 (Fast Ring): Error Code 43 with 15.60.01.4877 & 15.60.2.4901
                      MrX1980

                      Hello, thank you so far.

                      The (Intel) graphics driver 4836 from Lenovo / Windows Update (are the same) are working, but as far as I know they don't have the new HEVC optimizations of the newer drivers from you (Intel).

                      These optimizations was added after driver 4877 and before 4901. The last working driver from you (Intel) was 4849. All newer drivers have the Code 43 problem.

                      I hope that the error reports, that was automatically send to Microsoft, will help to identify the root cause for this and could be fixed soon. But this will be (sadly) after my holidays.

                       

                      I have attached now the SSU log with driver 4901.

                      • 8. Re: Intel HD Graphics 620 / Win10 (Fast Ring): Error Code 43 with 15.60.01.4877 & 15.60.2.4901
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello MrX1980 ,
                        Thank you for your patience.
                        I really appreciate your response and the report that you attached to the thread.
                        As you shared with us, yes, the HEVC optimizations of the newer drivers were added after driver 4877.
                        The last driver released, 4849 includes these optimizations, however depending on the system that is installing the driver, the error code may show up or not, due to the fact that these are only generic drivers.
                        On your specific case scenario since you have an OEM machine, I strongly suggest, as shared before, to get in touch with Lenovo support for the OEM drivers, or to ask if they are planning to release newer drivers fully optimized for your machine.

                        Hope this helps.

                        Best Regards,
                        Diego S.
                         

                        • 9. Re: Intel HD Graphics 620 / Win10 (Fast Ring): Error Code 43 with 15.60.01.4877 & 15.60.2.4901
                          MrX1980

                          Version 15.65.3.4944 (23.20.16.4944) is working with Windows 10 Build 17093 and 17101.