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There's no limitation from Intel to use Intel® Dual Band Wireless-AC 9260 on AMD*/Ryzen* based platforms.
However, we don't offer the Intel® Dual Band Wireless-AC 9260 for desktop computers, so this must be a third party device. What is the brand and model of your adapter?
We recommend to test the drivers provided by the adapter manufacturer.
sorry for late I'm in business trip right now
I tried driver from winyao(which sell pci-e modified version of AC9260)
but it still not work
Bluetooth is working perfectly but Wi-Fi cant get any signal or detect SSID. ac9260 driver version is 18.104.22.168(MS driver update / not seller driver because it cant get SSID, but 22.214.171.124 cat get SSID, and no connection)
also, there is some people that have same problem with me
as you seen capture from my AMDcommunity (sorry for Korean), when I install intel wireless/proset driver, ac9260 can get SSID but cant connect to internet. On my community there is same problem with
AMD Ryzen platform (X370, PCIE card.). also other PCIE ac9260 seller said ac9260 cant support ryzen with PCIE or M.2 direct connection
I promise that I connect Anthenna and pciE card perfectly but still not working. You said ac9260 not support desktop system, only laptop but I dont know why it cannot work for desktop
laptop and desktop have same M.2 fomfactor and I have no idea that ac9260 only work perfectly on intel CPU and Maindboard for desktop.
-Windows 10 Pro insider Preveiw 17093 // (also can not work in Windows 10 Pro RS3)
-AMD Ryzen 1700
-Asus ROG Strix X370-F bios 3803 / also not work in Aorus AX370 Gaming K4
I wish that support team test for ac9260 on ryzen mainboard or other board
(ryzen raven ridge laptop use ac 8265, I think there is no ryzen laptop that use ac9260)
I think there is driver problem for ryzen mainboard desktop system
Thanks for your reply.
Installation of wireless cards/adapters must be validated by the computer or motherboard OEM (Original Equipment Manufacturer). Other wise, you may encounter compatibility issues like this.
Just like any other device, not all wireless adapters are physically and electrically compatible with all systems. For more information, please check the following advisories:
- Why Doesn't My Laptop Recognize My New Intel® Wireless Adapter?
- Regulatory Information Regarding Hardware Installation or Upgrade
We recommend to perform a clean driver installation using the latest wireless driver. Here's how to do it:
- Clean Installation of Wireless Drivers
I hope this information will be useful for you.
I just surrender about this problem
but, at last,
I got early update about driver for ac9260 (126.96.36.199 driver in MS driver update)
and then my window got borken and reboot every time (boot - green screen(some IRQL? driver error?) - system restore not working - reboot - on and on and on..)
So, I unplug device and reinstall driver. It can boot and no greenscreen, but can't connect internet but bt is perfectly working
window can't solve this problem automatically.
In my other community, there is also problem with Gigabyte Aorus AX370 Gaming5 / Asrock AB350M / also my mainboard Asus rog stris x370F
I saw X470 board with ac9260 (Gigabyte Aorus board I think) that working but why x370,B350 not working?
*but ac8265 working. I have no idea about this problem
also other pcie-M.2 transform card not work. +install in direct mainboard M.2 slot not working too (Wi-Fi cant connect but BT working very well)
I have no idea about this problem
I try to fix it but not working. so I just attach ac9260 on my laptop with i5 3317U and it work perfectly.
I wish many people use first giga wirelss + bluetooth card ac9260 for mainboard without wireless lan and bt
I think ac9260 is good product for laptop and other intel computer but it is very sad that ac9260 is not working on ryzen first gen processor
thank you for your help all time
Thanks for the update.
Judging by the reports, it might indeed be a hardware compatibility issue. This kind of issues usually arise when the device has not been validated by your mother/system OEM.
Please let us know if there's anything else we can do for you.
- Your board likely has a couple of M.2 connectors. The Wireless-AC 9260 card can only be used in the E-type M.2 connector; it cannot be used in any of the M-type M.2 connectors. You are not trying to use one of these are you?
- You say "also other PCIe M.2 transform card not work" and you also say "WiFi can't connect but BT working very well". First of all, the BT portion of the card runs off the USB interface exposed in the E-type M.2 connector. The WiFi portion, on the other hand, runs off a PCIe lane also exposed in the M.2 connector. Your comments make me conclude that there is something wrong with the PCIe portion of the connector. You may have a board with a bad connector. Have you seen any other M.2 card work in this connector. If not, you may need to have this board replaced.
Hope this helps,
M.2 just work fine and my x370 board has only one M.2 Sloat and 960Evo nvme ssd use it
I have dual boot with ubuntu on other ssd. so when I detach 960evo and attach ac9260 on that slot, ubuntu also cannot detect wifi too
not for my mainboard, other mainboard can not work on ac9260 wifi
ryzen has problem with pcie lane or other things with ac9260.
I just attach ac9260 on my old i5 3317U laptop and use ac8265 on my desktop
ac8265 work perfectly on ryzen desktop system.
thank you for your reply