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1. Re: Given depth profile is not supported by current device!
Jan 31, 2018 3:43 PM (in response to 胖胖)This message was posted on behalf of Intel CorporationHello CC,
I was able to replicate your error when I connected my D435 camera to a USB 2 port. Notice in your screenshot it says, "Device Name: Intel RealSense USB 2." The D400 cameras require a USB 3 connection. Connect your camera to a USB 3 port and try again. Let us know your results.
Regards,
Jesus
Intel Customer Support -
2. Re: Given depth profile is not supported by current device!
胖胖 Jan 31, 2018 8:21 PM (in response to Intel Corporation)Hello , the first picture was the output when I plugged into the port using my usb disk and the second picture was the output when I plugged into the same port using the camera .
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3. Re: Given depth profile is not supported by current device!
Feb 1, 2018 2:36 PM (in response to 胖胖)This message was posted on behalf of Intel CorporationHello CC,
The screenshot shows that the uvcvideo devices, which belong to the camera, were connected in Bus1.Port1 which has a speed of 480M. This is USB 2.
Connect the camera to the other port, which is USB 3.
The other port has a speed of 5000M. The USB 3 port on the PC is blue on the inside. The USB 2 port is black.
Regards,
Jesus
Intel Customer Support