7 Replies Latest reply on Feb 16, 2018 4:50 PM by Intel Corporation

    Intel HD 530 Graphics drivers

    Kreal

      I am having issues with the most recent W10 1709 updates and running two external monitors.

       

      The two monitors both worked prior to the most recent updates, but since the updates and running driver 21.20.16.4550 I have issues on restart where the device shows issues in the device manager and does not work. I can sometimes re-install the drivers and get things running, but other times the system will only run one of the monitors from the HDMI port, while the USB port does not detect a monitor.

       

      If I run check for updates from device manager the system installs driver 22.20.16.4836, which does not detect a monitor from the USB port, and only runs the monitor from the HDMI.

       

      My machine details are below, and all of the updates and drivers are current, so it seems Lenovo may not have identified this issue yet as the recommended driver does not work with these latest updates.

       

      Has anyone experienced similar issues or found a driver that will work with the recent updates and two external monitors?

       

      Thanks in advance,

      K

       

      Computer

      LENOVO 80NV

       

      Operating System

      Microsoft Windows 10 Pro (64-bit)

      Version

      1709

      OS Build

      10.0.16299

      Build Branch

      rs3_release

      Locale

      English (United States)

      Windows Directory

      C:\WINDOWS

      System Directory

      C:\WINDOWS\system32

      .NET Framework Versions

      2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 4.0.0.0, 4.7.02556

      Default Internet Browser

      Internet Explorer 11.192.16299.0

      Installed Internet Browsers

      Mozilla Firefox, Google Chrome, Internet Explorer 11.192.16299.0

       

      Processor

      Intel® Core™ i7-6700HQ CPU @ 2.60GHz

       

      Graphics

      NVIDIA GeForce GTX 960M

      Adapter Compatibility

      NVIDIA

      Video Processor

      GeForce GTX 960M

      Driver Provider

      NVIDIA

      Driver Version

      22.21.13.8264

      Driver Date

      6/18/2017

      Adapter DAC Type

      Integrated RAMDAC

      Adapter RAM

      4.00 GB

      Availability

      Offline

      Status

      This device is working properly.

      Location

      PCI bus 1, device 0, function 0

      Device Id

      PCI\VEN_10DE&DEV_139B&SUBSYS_380217AA&REV_A2\4&3807D8BA&0&0008

       

      Intel® HD Graphics 530

      A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.

       

      Adapter Compatibility

      Intel Corporation

      Video Processor

      Intel® HD Graphics Family

      Resolution

      1920 x 1080

      Bits Per Pixel

      32

      Number of Colors

      4294967296

      Refresh Rate - Current

      60 Hz

      Refresh Rate - Maximum

      60 Hz

      Refresh Rate - Minimum

      60 Hz

      Driver Provider

      Intel Corporation

      Driver Version

      21.20.16.4550

      Driver Date

      11/11/2016

      Adapter DAC Type

      Internal

      Adapter RAM

      1.00 GB

      Availability

      Running at full power

      Status

      This device is working properly.

      Location

      PCI bus 0, device 2, function 0

      Device Id

      PCI\VEN_8086&DEV_191B&SUBSYS_380217AA&REV_06\3&11583659&0&10