Thank you for posting in Wired Communities. What is the exact brand and model of your motherboard?
As mentioned the NIC was loaded with firmware version 3.16 from the board vendor, have you contacted the board vendor? For onboard NIC, it recommended to contact the board vendor for the support.
You can also post your inquiry at embedded support communities https://embedded.communities.intel.com/community/en
First of all, regarding your questions above:
"What is the exact brand and model of your motherboard?"
Reply: As I said, it is proprietary. It is not made by any of the major PC or motherboard manufacturers.
"As mentioned the NIC was loaded with firmware version 3.16 from the board vendor, have you contacted the board vendor? For onboard NIC, it recommended to contact the board vendor for the support."
Reply: The specific scenario involves systems that were already manufactured with firmware version 3.16 and delivered to our production centers. It would be cost-prohibitive to ship them all back to our board vendor for update. Regarding contacting them for support: we did so, and they confirmed that we are correctly using the Intel EEUPDATE tool, but they have not been able to reproduce the reported issue, apparently due to the intermittent nature of the problem.
We have been using EEUPDATE in Windows PE in our manufacturing process for several years. This is the first time we have encountered intermittent results with EEUPDATE.
And an update:
I recently realized we are not using the latest version of EEUPDATEW32.exe so I downloaded the latest Quartzville tools (348742-348742-quartzville-tools-488559.zip - "Intel Network Connections Tools 23.0 PV LAN Software Tools, 02-Feb-2018), and encountered a surprising new problem:
The new Windows 32-bit version (EEUPDATEW32.exe - version 22.214.171.124) does not work at all in any version of 32-bit Windows, including:
- Windows PE 10 x86
- Windows 7 SP1 x86
- Windows 10 Enterprise 2016 LTSB x86
For example, in Windows 10, after running the provided "install.bat", the command: EEUPDATEW32 /mac_dump_all
results in an application error in the Windows Event Log:
Faulting application name: EEUPDATEW32.exe, version: 126.96.36.199, time stamp: 0x5a3a85d3
Faulting module name: EEUPDATEW32.exe, version: 188.8.131.52, time stamp: 0x5a3a85d3
Exception code: 0xc0000409
Fault offset: 0x00237963
Faulting process id: 0x1640
Faulting application start time: 0x01d3edeb39002b35
Faulting application path: C:\temp\EEUPDATEW32.exe
Faulting module path: C:\temp\EEUPDATEW32.exe
Report Id: 493385e5-da86-4209-9bf3-77a3f74d4e2e
Faulting package full name:
Faulting package-relative application ID:
Is this a known problem?
Thank you for replying back and provided additional information. As this is relevant to onboard NIC (chipset that embedded on proprietary system) and using the Quartzville tools, please post your inquiry at our embedded support at https://embedded.communities.intel.com/community/en, they can further assist you from there. Thank you.