Thank you for contacting Intel® Communities Support.
I am glad to assist you, I am sorry to hear that your NUC is not working properly.
Please try a Bios Update by Recovery option you can check how to do it here
You can download the ''.Bio'' file here
I hope to hear from you soon.
I have the latest BIOS version: BNKBL357.86A.0057.2017.1122.1550. I also disabled overclocking mode and put the fan mode on "cool". After i installed the bios update i dont think i pressed F9 to load defaults. Was i supposed to?
I am not a frequent game player, but it happens in steam when i played player unknown (PUBG). Also, yes its located out in the open on my desk in a normal room temperature, unobstructed air flow space. Heaven seemed to work fine, i got a score of 400.
In this case I recommend you to contact your local support for replacement information.
For phone support, depending on your location, you will see the contact information on the links below:
EMEA contact information: https://www.intel.com/content/www/us/en/3support/contact-support/emea-contact.html
APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html
LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html
North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).
You realize that makes no sense. It was purchased via your site and there is no such thing as "local support" if youre going to be helpful at least refer me to warranty replacement or help facilitate the repair. I am using this forum to find assistance not more frustration which is what you've done.
Thanks for absolutely no help and for consuming a lot of time at that.
I dont even understand what the point of this entire forum is. Do better.
Use the appropriate entry from the following list, based upon where you are, to determine the right number to call to set up the RMA:
You can also try using the Intel Customer Support Chat Service, but understand that this is English-only and subject to Pacific Timezone 9-5 hours.
Hope this helps,
Just so its listed: Scott - ive surfed around your recommended bios settings across several of these posts:
1. I have tried Cool
2. Fixed at 100% duty cycle
3. Custom: MDC 25%, MT: 60, DCI to 3
All still cause the game to reboot.
Any other things I could do to test to be sure its not a configuration issue vs hardware issue?
I had this long response written - and then realized what you were saying. You are NOT saying you see a thermtrip (which would result in power off); you are saying that the system is hibernating. This is totally different. Hhmmm...
Are you configured for Maximum or Balanced Performance? I use Balanced in both BIOS and Windows. If you are configured for Maximum, try changing this and see what happens.
If Windows is suddenly powering off the system, then what is happening is a ThermTrip is occurring within the processor. Let's go through the temperature handling. When the processor's temperature reaches the (individual) processor's Maximum Junction Temperature (Tjmax, which is somewhere in the vicinity of 100c), the processor starts throttling performance to protect itself from damage caused by abnormally high temperatures. Throttling normally prevents the temperature from going any higher. If the temperature continues to rise, however, it will eventually get to the processor's ThermTrip threshold and the processor will power itself off completely to protect itself from damage caused by critically high temperatures.
As I said, throttling normally prevents the temperature from getting any higher. If temperatures continue to rise, it is because the cooling solution is simply not working properly. This can be caused by a number of issues:
- A buildup of dirt in the heatsink is preventing the required amount of airflow from occurring. This is why MrMitch asked if you had checked for proper airflow. You should use a can of compressed air or something similar to clean out the blower and heatsink regularly (once every other month minimum; more often if you have a dirty environment). In your situation, unless you have a very dirty environment, you haven't had this unit long enough for this to be the case.
- Something is preventing the blower from generating the proper amount of airflow. This can be a software issue (poor cooling algorithm selection) or it can be a hardware issue (the blower is being physically prevented from spinning by some foreign object, dirt in the blower is preventing it from spinning up to the necessary speed or the blower is failing). We know that none of these are the case because we have seen the blower operating at its full speed.
- Something is preventing the heat from dissipating. This can sometimes be caused by the environment (for example, system placed in closet or other location with poor airflow and thus elevated air temperatures) but is more-typically the result of a hardware issue (the TIM between the processor and the heatsink is insufficient or has degraded (dried up is most common) or the heatsink has separated from the processor). Since you've indicated that the system is in an open location, I don't believe it is the environment. As well, since the TIM is factory-installed - and not that long ago - this should not be an issue with it. No, the heatsink somehow separating is what I consider to be the most likely issue.
If #3 is the case - and, based upon what you have told me, I am fairly confident that it is - then I think your best recourse is to have Intel replace the unit. It's a pain in the a$$ to do so, but is looking to be necessary.
Really appreciate this.
1. The unit is brand new (got it like 3 months ago, only began using it regularly this month)
2. My apartment is clean and airy and the box is sitting out in the open with no air restrictions
I have a thread with support and they keep trying to get me install different graphics drivers. If this is not the final solution then im hoping they'll replace the unit.
Super helpful, thank you