4 Replies Latest reply on Feb 6, 2018 9:19 AM by Intel Corporation

    Intel 630 HD and Netflix Win 10 App Frame Drop

    JCH1984

      I've just finished a build using the Intel Pentium G4600 and installed the latest version of Windows 10 pro (v1709) along with the most up to date 630 HD Graphics driver for this chip (15.46) however I'm experiencing some issues when using Netflix in either the Windows app or Edge.

       

      Playing Netflix (or streaming any video content) within Google Chrome appears to be fine - i.e. no dropped frames, however when using the app or Edge, the video stutters (and records dropped frames in the info found by pressing ctrl+shift+alt+d). The audio works fine and plays in time, with the video having to catch up every second. This also happens when playing back downloaded content within the Netflix app (i.e. isn't network related - same results when network is disconnected). CPU and GPU usage are both low during playback too.

       

      I think I've isolated the issue to the 630 HD graphics driver by doing the following -

       

      - downloaded Netflix content on the app

      - disconnecting from the internet (to prevent Windows from automatically downloading drivers)

      - uninstall Intel 630 HD Graphics driver (via device manager)

      - reboot system

      - open Netflix (still offline) and playback downloaded content

      This works fine and no frames are dropped.

       

      Once I either reconnect the internet or manually apply the 630 HD driver, playback has dropped frames again.

       

      I'm not sure if it's related, but I've also experienced mouse lag too - i.e. where the mouse movements are delayed between my input and appearance on screen. This happens significantly when trying to use the Netflix app, however I've experience it in moderation at other times also.

       

      My system consists of the followings:

       

      Motherboard: Gigabyte B250N Phoenix-WiFi (latest BIOS F5a installed)

      CPU: Intel Pentium G4600  @ 3.60Ghz

      RAM: 8GB (2 x 4GB) DDR4 2400

      Graphics Card: None - Intel 630 HD Graphics only

      Display: Sharp HDTV connected via HDMI (no adaptors etc) at resolution 1920 x 1080 x 60 hertz

      OS: Windows 10 Pro Version 1709 (Build 16299.192)

       

      I notice there are some other posts with similar issues, however I've attempted some of the recommendations and they don't resolve my issue, i.e. I have tried disabling Intel Content Protection HDCP & HECI servies, rebooting and retrying:

       

      Re: Bug report: Intel HD 630 and 15.47 drivers cause Netflix / Edge / IE 11 hangs

      Skylake on Windows 10, Netflix app causes whole computer to stutter

       

      Thanks

      Craig