2 Replies Latest reply on Feb 7, 2018 11:15 AM by Intel Corporation

    HD Graphics 4600 stopping due to reported problems

    Gav1234

      Hello,

       

      Here's some information on my laptop:

       

      It's a Levovo Y50-70 touch

      Windows 10, version: 10.0.16299

      Intel Core i7-4700HQ 2.40GHz, version: 10.0.16299.15

      Intel HD Graphics 4600, version: 20.19.15.4624

      Nvidia GeForce GTX 860M, version: 23.21.13.9065

       

      At random times the Intel graphics driver will stop working with the status code "Windows has stopped this device because it has reported problems. (Code 43)." When i notice this there is sometimes a box about the size of a desktop icon(~256x256), where the color of the pixels are distorted. This box will appear at different locations. I also notice this when I cannot connect a second monitor to my laptop. I will restart my computer and that usually fixes it, but this has become more frequent.

       

      I know that this version of the graphics driver is "custom" from Lenovo, but it has been causing me problems. I see that for my laptop there is a driver download available for an "Intel VGA driver, version:10.18.15.4279" from the Lenovo website. It shows this driver was released: 7/26/2016 (Is this the same as it's current updated date?) whereas my current driver date is: 3/8/2017.

       

      Should I uninstall the current one on my laptop and use this from Lenovo or should I download the Intel driver from the Intel site?  What steps can take to resolve this?

       

      Thank you,

      Gav