11 Replies Latest reply on Feb 19, 2018 1:07 PM by abo555

    Troubles with Core i7-7700T

    abo555

      Hello. I have Mini PC with Core i7-7700T onboard.

      I found an article on similar troubles in this forum.

      Troubles with Core i7-7700T


      The first poster seems to have solved the problem, but I can not understand that way.

      Please give me a hint.

        • 1. Re: Troubles with Core i7-7700T
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Abo555

           Thank you very much for letting us know about the situation with your device.
          Please accept our apologies for any inconvenience this may be causing. We will be more than happy looking for a solution.
          In order to help you better I would like to gather more information about the configuration you have in the computer.  Please attach to this thread the .txt file the Intel System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
          To attach a file, you must click •Use Advanced Editor” on the upper right hand corner of the response box, then the “attach” option will appear on the bottom right hand corner of the response box.
          As well, I noticed that you mentioned that the issue is similar to the thread that you specified
          Can you please provide us with more details or a brief description of the situation?

          I hope to hear from you soon, 
          Regards,
          Diego S.
           

          • 2. Re: Troubles with Core i7-7700T
            abo555

            Thank you for the reply.
            I attached the result file.

            The situation and the conditions are all the same as those of the past thread.

             

            The CPU temperature is only 55 degrees, Thermal Throttling function works,
            Clock frequency drops.
            Environmental temperature, fan speed control, heat sink installation condition is good.

            • 3. Re: Troubles with Core i7-7700T
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Abo555

              Thank you for your reply.

              I really appreciate all the information attached to the account, it is extremely helpful.
              In this case we will need a full description of your case along with details about the issue and the behavior of the machine. We would like to get screenshots if possible.
              I am pretty aware your case has similar issues to the previous thread, however the system components between your machine and the one on the other thread are totally different, so in order to get more accurate assistance we will need to have all the details about it so a deeper research will be performed.
               
              I really hope to hear from you soon.

              Best Regards,
              Diego S.
               

              • 4. Re: Troubles with Core i7-7700T
                abo555

                Thanks for the reply.
                I attached a screenshot of the benchmark of Intel (R) Extreme Tuning Utility.

                01 testing.png02 testend.png

                • 5. Re: Troubles with Core i7-7700T
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello abo555,

                  I really appreciate your reply.

                  The screenshots attached were extremely helpful for us. We will need you to Please run the Download Intel® Processor Diagnostic Tool in order to diagnose the health of your processor, once that is done attach the results. To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.
                  Here you will find a direct download link:
                  https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool
                  (You may need to copy and paste the links provided into a separate tab in case that you have issues when clicking on them)
                  As well, let me ask, have you checked if your BIOS is up to date?
                  Just to double check, feel free to check this link to see if you recognize any of these behaviors:
                  https://www.intel.com/content/www/us/en/support/articles/000005776/processors.html
                   
                  I hope to hear from you soon.

                  Best regards.
                  Diego S.
                   

                  • 6. Re: Troubles with Core i7-7700T
                    abo555

                    I attached the results tested with the Intel® Processor Diagnostic Tool.

                     

                    bios is the latest version.
                    I confirmed that mounting of the heat sink, thermal interface material is also no problem.

                    The lid of the PC case is open.

                    Fan speed control also works normally.

                    • 7. Re: Troubles with Core i7-7700T
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello abo555,

                      Thank you for your response.
                      While checking the actual test we noticed that the processor that you own seems to be an engineering sample, which is basically the cause of the issues that you have been experiencing.
                      May I know where you purchased the actual CPU?
                      Intel® engineering sample processors, also known as Intel® Qualification Sample Processors, are pre production processors loaned to Intel's Original Equipment Manufacturers (OEMs), Original Device Manufacturers (ODMs), and Independent Software Vendors (ISVs). They are used in the product design cycle prior to product launch. Intel engineering sample processors are not for sale or resale and are the sole property of Intel.

                      Feel free to take a look to this link find out more about engineering sample processors:
                      https://www.intel.com/content/www/us/en/support/articles/000005719/processors.html
                      http://www.intel.com/content/www/us/en/support/processors/000005712.html

                      (You may need to copy and paste the links provided into a separate tab in case that you have issues when clicking on them)

                       
                       
                      Hope to hear from you soon.

                      Best regards,
                      Diego S.
                       

                      • 8. Re: Troubles with Core i7-7700T
                        abo555

                        I bought a new boxed processor. Last September.

                         

                        Is this processor I have a fake?

                        • 9. Re: Troubles with Core i7-7700T
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello abo555,
                           
                          Thank you for reply.
                          In this case, no, it is not a fake CPU.
                          As shared before, it belong to engineering samples that are pre production processors loaned to Intel's Original Equipment Manufacturers (OEMs)
                          These processors often include more features than production processors for customer pre-production evaluation and test purposes. ES processors:
                           
                          -Are produced by Intel is the sole property of Intel.
                          - are Intel Confidential.
                          -Are provided by Intel under nondisclosure and/or special loan agreement terms with restrictions on the recipient's handling and use.
                          -Are not for sale or resale.
                          -May not have passed commercial regulatory requirements.
                          -Are not covered under Intel warranty and are generally not supported by Intel.
                          We strongly recommend you to get in touch with the original place of purchase in order to submit either a refund or an exchange.
                          Hope this helps.
                          Best Regards,
                          Diego S.
                           

                          • 10. Re: Troubles with Core i7-7700T
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello   Abo555,
                            I was taking a look to your thread and I want to know if you need further assistance regarding your ticket?
                            Please don’t hesitate on replying so we can help as much as we can.
                            Best Regards,
                            Diego S.
                             

                            • 11. Re: Troubles with Core i7-7700T
                              abo555

                              Thanks for the reply.

                              I understood that you were not wrong.

                              I contacted the supplier. However, there is no reply so far.
                              I will continue to use fake CPUs while being deceived by the purchaser.
                              I'm Sad.