6 Replies Latest reply on Feb 4, 2018 1:36 PM by N.Scott.Pearson

    what to do if the DSA does not install the driver it finds?

    bobtls

      When I point to the DSA icon it state 1 driver but how can I get that driver to install? When I run DSA this the response I get what does this mean? How can I find out what went wrong?

      Oops, something went wrong while trying to scan. Please try again, or see our FAQs for help.

        • 1. Re: what to do if the DSA does not install the driver it finds?
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello bobtls 

          Thank you for joining the community

          In order to assist you better could you tell us if this is the first time that this happens to you?

          Could you provide the Intel® System Support Utility for Windows* report?

          https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

          Please add the result to the thread

          Regards,
           
          Leonardo C.
           

          • 2. Re: what to do if the DSA does not install the driver it finds?
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello bobtls

            I was checking your case and would like to know if you need further help.  If so, please do not hesitate in replying back.
             
            Regards,
             Leonardo C.
             

            • 3. Re: what to do if the DSA does not install the driver it finds?
              bobtls

              Mr. Leonardo C the first time I tried this app was 01/22/18. I did run the Intel® System Support Utility for Windows and these are the result:

              # SSU Scan Information

              Scan Info:

              Version:"2.5.0.12"

              Date:"01/31/2018"

              Time:"00:00:40.8876002"

               

              # Scanned Hardware

              Computer:

                        BaseBoard Manufacturer:"ASRock"

                        BIOS Mode:"Legacy"

                        BIOS Version/Date:"American Megatrends Inc. P7.30 , 11/28/2016 12:00 AM"

                        CD or DVD:"Not Available"

                        Embedded Controller Version:"255.255"

                        Platform Role:"Desktop"

                        Processor:"Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz , GenuineIntel"

                        Secure Boot State:"Not Available"

                        SMBIOS Version:"2.8"

                        Sound Card:"High Definition Audio Device"

                        Sound Card:"Intel(R) Display Audio"

                        System Manufacturer:"To Be Filled By O.E.M."

                        System Model:"To Be Filled By O.E.M."

                        System SKU:"To Be Filled By O.E.M."

                        System Type:"x64-based PC"

                        - "Display"

                             Intel ® Graphics Driver Version:"1.7.25.0"

                             - "Intel(R) HD Graphics 530"

                                  Adapter Compatibility:"Intel Corporation"

                                  Adapter DAC Type:"Internal"

                                  Adapter RAM:"1.00 GB"

                                  Availability:"Running or Full Power"

                                  Bits Per Pixel:"32"

                                  - "Caption":"Intel(R) HD Graphics 530"

                                       Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+530"

                                  CoInstallers:"igfxCoIn_v4565.dll, CoDeviceInstall"

                                  Color Table Entries:"4294967296"

                                  Dedicated Video Memory:"Not Available"

                                  Driver:"igdkmd64.sys"

                                  Driver Date:"12/09/2016 07:00 PM"

                                  Driver Path:"C:\Windows\system32\DRIVERS\igdkmd64.sys"

                                  Driver Provider:"Intel Corporation"

                                  Driver Version:"21.20.16.4565"

                                  INF:"oem22.inf"

                                  INF Section:"iSKLD_w7"

                                  Install Date:"Not Available"

                                  Installed Drivers:"igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32"

                                  Last Error Code:"Not Available"

                                  Last Error Code Description:"Not Available"

                                  Last Reset:"Not Available"

                                  Location:"PCI bus 0, device 2, function 0"

                                  Manufacturer:"Intel Corporation"

                                  Microsoft DirectX* Version:"11.X"

                                  Monochrome:"No"

                                  Number of Colors:"4294967296"

                                  Number of Video Pages:"Not Available"

                                  PNP Device ID:"PCI\VEN_8086&DEV_1912&SUBSYS_19121849&REV_06\3&11583659&0&10"

                                  Power Management Capabilities:"Not Available"

                                  Power Management Supported:"Not Available"

                                  Refresh Rate - Current:"60 Hz"

                                  Refresh Rate - Maximum:"75 Hz"

                                  Refresh Rate - Minimum:"59 Hz"

                                  Resolution:"1280 X 1024"

                                  Scan Mode:"Noninterlaced"

                                  Service Name:"igfx"

                                  Status:"OK"

                                  Video Architecture:"VGA"

                                  Video Memory:"Unknown"

                                  Video Processor:"Intel(R) HD Graphics Family"

                        - "Memory"

                             Physical Memory (Available):"12.90 GB"

                             Physical Memory (Installed):"16 GB"

                             Physical Memory (Total):"15.69 GB"

                             - "BANK 0"

                                  Capacity:"4 GB"

                                  Channel:"ChannelA-DIMM0"

                                  Data Width:"64 bits"

                                  Form Factor:"DIMM"

                                  Interleave Position:"First position"

                                  Manufacturer:"1315"

                                  Memory Type:"Unknown"

                                  Part Number:"CT4G4DFS8213.M8FA"

                                  Serial Number:"22105010"

                                  Status:"Not Available"

                                  Type:"Synchronous"

                             - "BANK 1"

                                  Capacity:"4 GB"

                                  Channel:"ChannelA-DIMM1"

                                  Data Width:"64 bits"

                                  Form Factor:"DIMM"

                                  Interleave Position:"First position"

                                  Manufacturer:"1315"

                                  Memory Type:"Unknown"

                                  Part Number:"CT4G4DFS8213.C8FBR2"

                                  Serial Number:"22759125"

                                  Status:"Not Available"

                                  Type:"Synchronous"

                             - "BANK 2"

                                  Capacity:"4 GB"

                                  Channel:"ChannelB-DIMM0"

                                  Data Width:"64 bits"

                                  Form Factor:"DIMM"

                                  Interleave Position:"Second position"

                                  Manufacturer:"1315"

                                  Memory Type:"Unknown"

                                  Part Number:"CT4G4DFS8213.C8FBR2"

                                  Serial Number:"22759423"

                                  Status:"Not Available"

                                  Type:"Synchronous"

                             - "BANK 3"

                                  Capacity:"4 GB"

                                  Channel:"ChannelB-DIMM1"

                                  Data Width:"64 bits"

                                  Form Factor:"DIMM"

                                  Interleave Position:"Second position"

                                  Manufacturer:"1315"

                                  Memory Type:"Unknown"

                                  Part Number:"CT4G4DFS8213.M8FA"

                                  Serial Number:"22105010"

                                  Status:"Not Available"

                                  Type:"Synchronous"

                        - "Motherboard"

                             Availability:"Running or Full Power"

                             BIOS:"BIOS Date: 11/28/16 16:13:44 Ver: 05.0000B, ALASKA - 1072009"

                             Caption:"Motherboard"

                             Chipset:"Not Available"

                             Date:"11/27/2016 07:00 PM"

                             Install Date:"Not Available"

                             Last Error Code:"Not Available"

                             Last Error Code Description:"Not Available"

                             Manufacturer:"ASRock"

                             Model:"Not Available"

                             Part Number:"Not Available"

                             PNP Device ID:"Not Available"

                             Power Management Capabilities:"Not Available"

                             Power Management Supported:"Not Available"

                             Product:"Z170 Pro4"

                             Serial Number:"Not Available"

                             Status:"OK"

                             Version:"Not Available"

                        - "Networking"

                             Intel ® Network Connections Install Options:"ANS,DMIX"

                             Intel ® Network Connections Version:"21.1.30.0"

                             Intel ® PROSet/Wireless Software Version:"Not Available"

                             - "Intel(R) Ethernet Connection (2) I219-V"

                                  Availability:"Running or Full Power"

                                  - "Caption":"Intel(R) Ethernet Connection (2) I219-V"

                                       Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Connection+(2)+I219+V"

                                  CoInstallers:"NicCo4.dll,NicCoInstallerEntry"

                                  Default IP Gateway:"192.168.0.1"

                                  DHCP Enabled:"Yes"

                                  DHCP Lease Expires:"02/01/2018 02:32 AM"

                                  DHCP Lease Obtained:"01/31/2018 02:32 AM"

                                  DHCP Server:"192.168.0.1"

                                  Driver:"e1d62x64.sys"

                                  Driver Date:"07/12/2017 12:00 AM"

                                  Driver Path:"C:\Windows\system32\DRIVERS\e1d62x64.sys"

                                  Driver Provider:"Intel"

                                  Driver Version:"12.15.25.6712"

                                  ETrackID:"0x00000000"

                                  Index:"0007"

                                  INF:"oem20.inf"

                                  INF Section:"E15B8.6.1.1"

                                  Install Date:"Not Available"

                                  Installed:"Yes"

                                  IP Address:"192.168.0.176;fe80::7cbd:4475:8e1b:7446"

                                  IP Subnet:"255.255.255.0;64"

                                  Last Error Code:"Not Available"

                                  Last Error Code Description:"Not Available"

                                  Last Reset:"01/31/2018 02:32 AM"

                                  Location:"PCI bus 0, device 31, function 6"

                                  MAC Address:"D0:50:99:97:BF:7B"

                                  Manufacturer:"Intel"

                                  Media Type:"Copper"

                                  Net Connection ID:"Local Area Connection"

                                  NetCfgInstanceId:"{3E593091-300B-4697-983E-5CCDDFF124CC}"

                                  Number of VLANs:"0"

                                  NVM Version:"0x00000000"

                                  Part Number:"FFFFFF-0FF"

                                  PNP Device ID:"PCI\VEN_8086&DEV_15B8&SUBSYS_15B81849&REV_31\3&11583659&0&FE"

                                  Port:"Not Available"

                                  Power Management (Low Power):"Active: Yes, Enable: Yes"

                                  Power Management (Wake On LAN):"Active: Yes, Enable: Yes"

                                  Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"

                                  Power Management Capabilities:"Not Available"

                                  Power Management Supported:"No"

                                  Product Type:"Intel(R) Ethernet Connection (2) I219-V"

                                  Service Name:"e1dexpress"

                                  Status:"Link Up"

                                  Team Name:"Not in a team"

                                  Temperature:"Not Supported"

                                  Type:"Ethernet 802.3"

                                  - "Settings"

                                       *FlowControl:Flow Control:"Rx & Tx Enabled (3)"

                                       *InterruptModeration:Interrupt Moderation:"Enabled (1)"

                                       *IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"

                                       *JumboPacket:Jumbo Packet:"Disabled (1514)"

                                       *LsoV2IPv4:Large Send Offload V2 (IPv4):"Enabled (1)"

                                       *LsoV2IPv6:Large Send Offload V2 (IPv6):"Enabled (1)"

                                       *PMARPOffload:Protocol ARP Offload:"Enabled (1)"

                                       *PMNSOffload:Protocol NS Offload:"Enabled (1)"

                                       *PriorityVLANTag:Priority & VLAN:"Priority & VLAN Enabled (3)"

                                       *ReceiveBuffers:Receive Buffers:"256 (256)"

                                       *RSS:Receive Side Scaling:"Enabled (1)"

                                       *SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"

                                       *TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                                       *TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                                       *TransmitBuffers:Transmit Buffers:"512 (512)"

                                       *UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                                       *UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                                       *WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"

                                       *WakeOnPattern:Wake on Pattern Match:"Enabled (1)"

                                       AdaptiveIFS:Adaptive Inter-Frame Spacing:"Disabled (0)"

                                       ConnectionName:ConnectionName:"Local Area Connection (Local Area Connection)"

                                       EEELinkAdvertisement:Energy Efficient Ethernet:"On (1)"

                                       EnablePME:Enable PME:"Enabled (1)"

                                       ITR:Interrupt Moderation Rate:"Adaptive (65535)"

                                       LinkNegotiationProcess:Legacy Switch Compatibility Mode:"Disabled (1)"

                                       LogLinkStateEvent:Log Link State Event:"Enabled (51)"

                                       MasterSlave:Gigabit Master Slave Mode:"Auto Detect (0)"

                                       NetworkAddress:Locally Administered Address:

                                       NumRssQueues:Receive Side Scaling Queues:"1 Queue (1)"

                                       ReduceSpeedOnPowerDown:Reduce Speed On Power Down:"Enabled (1)"

                                       SipsEnabled:System Idle Power Saver:"Disabled (0)"

                                       ULPMode:Ultra Low Power Mode:"Enabled (1)"

                                       WaitAutoNegComplete:Wait for Link:"Auto Detect (2)"

                                       WakeOnLink:Wake on Link Settings:"Disabled (0)"

                        - "Operating System"

                             .Net Framework Version:"2.0,3.0,3.5,4.0,4.7"

                             Boot Device:"\Device\HarddiskVolume1"

                             Internet Browser:"Mozilla Firefox,Not Available, Internet Explorer,11.0"

                             Locale:"United States"

                             OS Manufacturer:"Microsoft Corporation"

                             OS Name:"Microsoft Windows 7 Professional"

                             Other OS Description:"Not Available"

                             Page File:"C:\pagefile.sys"

                             Page File Space:"15.69 GB"

                             Physical Memory (Available):"12.91 GB"

                             Physical Memory (Installed):"16 GB"

                             Physical Memory (Total):"15.69 GB"

                             System Directory:"C:\Windows\system32"

                             Version:"6.1.7601 Build 7601"

                             Virtual Memory (Available):"28.42 GB"

                             Virtual Memory (Total):"31.37 GB"

                             Windows Directory:"C:\Windows"

                             - "Installed Updates"

                                  KB2151757:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [11/12/2017]"

                                  KB2151757:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [11/12/2017]"

                                  KB2467173:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [11/12/2017]"

                                  KB2467173:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [11/12/2017]"

                                  KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                  KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"

                                  KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                  KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"

                                  KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                  KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"

                                  KB2479943:"Security Update [11/12/2017]"

                                  KB2491683:"Security Update [11/12/2017]"

                                  KB2506014:"Update [11/12/2017]"

                                  KB2506212:"Security Update [11/12/2017]"

                                  KB2506928:"Update [11/12/2017]"

                                  KB2509553:"Security Update [11/12/2017]"

                                  KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"

                                  KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                  KB2533552:"Update [11/12/2017]"

                                  KB2534111:"Hotfix [11/12/2017]"

                                  KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"

                                  KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                  KB2545698:"Update [11/12/2017]"

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                                  KB2822218:"Microsoft .NET Framework 4.5 [Not Available]"

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                                  KB4054852:"Microsoft .NET Framework 4.7.1 [1/9/2018]"

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                                  KB982573:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [11/12/2017]"

                                  KB982573:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [11/12/2017]"

                                  SP1:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [Not Available]"

                                  SP1:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [Not Available]"

                        - "Processor"

                             - "Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz"

                                  Architecture:"x64"

                                  Availability:"Running or Full Power"

                                  Caption:"Intel64 Family 6 Model 94 Stepping 3"

                                  - "Chipset Name":"Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz"

                                       Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i3+6100+CPU+"

                                  CPU Speed:"3.70 GHz"

                                  Current Voltage:"1.8 volts"

                                  Driver:"Not Available"

                                  Driver Date:"06/21/2006 12:00 AM"

                                  Driver Path:"C:\Windows\system32\DRIVERS\intelppm.sys"

                                  Driver Provider:"Microsoft"

                                  Driver Version:"6.1.7600.16385"

                                  Ext. Family:"Not Available"

                                  Family:"Not Available"

                                  INF:"cpu.inf"

                                  INF Section:"IntelPPM_Inst"

                                  Install Date:"Not Available"

                                  Last Error Code:"Not Available"

                                  Level 1 Cache:"2 x 64 KB"

                                  Level 2 Cache:"2 x 512 KB"

                                  Level 3 Cache:"3 MB"

                                  Load:"0%"

                                  Manufacturer:"GenuineIntel"

                                  Model:"94"

                                  Name:"Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz"

                                  Number of Cores:"2"

                                  Number of Cores Enabled:"Not Available"

                                  Number of Logical Processors:"4"

                                  Power Management Capabilities:"Not Available"

                                  Power Management Supported:"No"

                                  Processor ID:"BFEBFBFF000506E3"

                                  Revision:"24067"

                                  Service Name:"intelppm"

                                  Status:"OK"

                                  Stepping:"3"

                                  Version:"Not Available"

                        - "Storage"

                             - "WDC WD10EZEX-08WN4A0 ATA Device"

                                  Capablities:"Random Access, Supports Writing, SMART Notification"

                                  Caption:"WDC WD10EZEX-08WN4A0 ATA Device"

                                  Cylinder - Total:"121601"

                                  Description:"Disk drive"

                                  Driver:"Not Available"

                                  Driver Date:"06/21/2006 12:00 AM"

                                  Driver Version:"6.1.7601.19133"

                                  Error Code:"Device is working properly"

                                  Firmware Revision:"01.01A01"

                                  Heads - Total:"255"

                                  Index:"0"

                                  INF:"disk.inf"

                                  Install Date:"Not Available"

                                  Interface Type:"IDE"

                                  Manufacturer:"(Standard disk drives)"

                                  Model:"WDC WD10EZEX-08WN4A0 ATA Device"

                                  Name:"\\.\PHYSICALDRIVE0"

                                  Partitions:"3"

                                  PNP Device ID:"IDE\DISKWDC_WD10EZEX-08WN4A0____________________01.01A01\5&142F6B75&0&2.0.0"

                                  Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                  Sectors - Per Track:"63"

                                  Sectors - Total:"1953520065"

                                  Serial Number:"2020202057202d444357364332594a4a4136544c"

                                  Size:"931.51 GB"

                                  Size – Available:"805.87 GB"

                                  SMART Attributes:"Self-Test: 119 minutes, OK, Short Self-Test: 2 minutes, OK"

                                  Status:"OK"

                                  Tracks - Per Cylinder:"255"

                                  Tracks - Total:"31008255"

                                  - "C:"

                                       Availability:"Not Available"

                                       Caption:"C:"

                                       Compression Method:"Not Compressed"

                                       Description:"Local Fixed Disk"

                                       File System:"NTFS"

                                       Name:"Not Available"

                                       Serial Number:"F88EFF94"

                                       Size:"249.90 GB"

                                       Size – Available:"185.10 GB"

                                       Status:"Not Available"

                                       Volume Dirty:"No"

                                  - "D:"

                                       Availability:"Not Available"

                                       Caption:"D:"

                                       Compression Method:"Not Compressed"

                                       Description:"Local Fixed Disk"

                                       File System:"NTFS"

                                       Name:"TLS_Main"

                                       Serial Number:"A2299BDF"

                                       Size:"681.51 GB"

                                       Size – Available:"620.77 GB"

                                       Status:"Not Available"

                                       Volume Dirty:"No"

                                  - "SMART"

                                       0x01  Raw Read Error Rate:0:"2"

                                       0x03  Spin Up Time:2308:"21"

                                       0x04  Start/Stop Count:1071:"0"

                                       0x05  Reallocated Sector Count:0:"140"

                                       0x07  Seek Error Rate:0:"0"

                                       0x09  Power-On Hours:1961:"0"

                                       0x0A  Spin Retry Count:0:"0"

                                       0x0B  Calibration Retry Count:0:"0"

                                       0x0C  Power Cycle Count:1068:"0"

                                       0xC0  Unsafe Shutdown Count:54:"0"

                                       0xC1  Load/Unload Cycle Count:1031:"0"

                                       0xC2  Internal Device Temperature:31° C:"0"

                                       0xC4  Reallocation Count:0:"0"

                                       0xC5  Current Pending Errors Count:0:"0"

                                       0xC6  Uncorrectable Sector Count:0:"0"

                                       0xC7  CRC Error Count:0:"0"

                                       0xC8  Write Error Rate:0:"0"

                             - "WDC WD2500AAKX-603CA0 ATA Device"

                                  Capablities:"Random Access, Supports Writing, SMART Notification"

                                  Caption:"WDC WD2500AAKX-603CA0 ATA Device"

                                  Cylinder - Total:"30401"

                                  Description:"Disk drive"

                                  Driver:"Not Available"

                                  Driver Date:"06/21/2006 12:00 AM"

                                  Driver Version:"6.1.7601.19133"

                                  Error Code:"Device is working properly"

                                  Firmware Revision:"18.01H18"

                                  Heads - Total:"255"

                                  Index:"1"

                                  INF:"disk.inf"

                                  Install Date:"Not Available"

                                  Interface Type:"IDE"

                                  Manufacturer:"(Standard disk drives)"

                                  Model:"WDC WD2500AAKX-603CA0 ATA Device"

                                  Name:"\\.\PHYSICALDRIVE1"

                                  Partitions:"1"

                                  PNP Device ID:"IDE\DISKWDC_WD2500AAKX-603CA0___________________18.01H18\5&39A2CCBF&0&4.0.0"

                                  Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                  Sectors - Per Track:"63"

                                  Sectors - Total:"488392065"

                                  Serial Number:"2020202057202d444d5759413256363635373037"

                                  Size:"232.88 GB"

                                  Size – Available:"93.92 GB"

                                  SMART Attributes:"Self-Test: 48 minutes, OK, Short Self-Test: 2 minutes, OK"

                                  Status:"OK"

                                  Tracks - Per Cylinder:"255"

                                  Tracks - Total:"7752255"

                                  - "E:"

                                       Availability:"Not Available"

                                       Caption:"E:"

                                       Compression Method:"Not Compressed"

                                       Description:"Local Fixed Disk"

                                       File System:"NTFS"

                                       Name:"BACK_UP"

                                       Serial Number:"18D7F28A"

                                       Size:"232.88 GB"

                                       Size – Available:"93.92 GB"

                                       Status:"Not Available"

                                       Volume Dirty:"No"

                                  - "SMART"

                                       0x01  Raw Read Error Rate:0:"2"

                                       0x03  Spin Up Time:4075:"21"

                                       0x04  Start/Stop Count:1258:"0"

                                       0x05  Reallocated Sector Count:0:"140"

                                       0x07  Seek Error Rate:0:"0"

                                       0x09  Power-On Hours:23678:"0"

                                       0x0A  Spin Retry Count:0:"0"

                                       0x0B  Calibration Retry Count:0:"0"

                                       0x0C  Power Cycle Count:931:"0"

                                       0xB8  End-to-End Error Detection Count:0:"0"

                                       0xBB  Uncorrectable Error Count:0:"0"

                                       0xBC  Reported Command Timeouts:0:"0"

                                       0xBE  Temperature - Current:32° C:"0"

                                       0xBE  Temperature - Highest:32° C:"0"

                                       0xBE  Temperature - Lowest:28° C:"0"

                                       0xC0  Unsafe Shutdown Count:76:"0"

                                       0xC1  Load/Unload Cycle Count:1181:"0"

                                       0xC4  Reallocation Count:0:"0"

                                       0xC5  Current Pending Errors Count:0:"0"

                                       0xC6  Uncorrectable Sector Count:0:"0"

                                       0xC7  CRC Error Count:0:"0"

                                       0xC8  Write Error Rate:0:"0"

              ...#SSU#...

              I hope this does help?

              • 4. Re: what to do if the DSA does not install the driver it finds?
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello bobtls 

                Thank you for the information provided, I see that you are using a ASRock* board, let me tell you that the Intel® DSA tool has been mainly designed for Intel® systems.

                Would be able to tell us what is the issue you are having that is making you update drivers?

                What is the driver you are looking for?

                Regards,         
                Leonardo C.
                 

                • 5. Re: what to do if the DSA does not install the driver it finds?
                  bobtls

                  I was just doing routine maintenance and tried to use DSA app and the before mention problem arose.

                   

                  When I point to the DSA icon it states 1 driver but how can I get that driver to install? When I run DSA this is the response I get what does this mean? How can I find out what went wrong?

                   

                  "Oops, something went wrong while trying to scan. Please try again, or see our FAQs for help."

                   

                  I have uninstalled the DSA and then reinstalled the DSA and this respone is all I get. With the icon state showing i driver to beinstalled.

                   

                  Thanks,

                  bobtls

                  • 6. Re: what to do if the DSA does not install the driver it finds?
                    N.Scott.Pearson

                    You likely will have to wait for the IDSA team to be back in the office (Pacific TZ) before getting any specific help with this issue. In the meantime, I will repeat the standard response they have been providing the part few weeks: Before running, try clearing the cache on your browser.

                     

                    Hope this helps,

                    ...S