3 Replies Latest reply on Jan 29, 2018 2:08 PM by Intel Corporation

    graphics brightness control still not fixed

    donsondead

      I am currently stuck with my full brightness settings, this is a brand new laptop that just arrived (from Origin PC), using the Intel(R) HD 630 Graphics Driver, I have tried updating but it just isn't doing the job (even the most updated version doesn't really seem to be fixing the problem). Could it be that the issue has yet been patched?

        • 1. Re: graphics brightness control still not fixed
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello donsondead

          Thank you for joining the community

          I wondering if you are referring to the function keys feature on your laptop, if that is the case it is recommended to use the graphics diver form the manufacturer due to features will be included on that version of drivers, the drivers on Intel website do not include those features  

          Regards,
          Leonardo C.
           

          • 2. Re: graphics brightness control still not fixed
            donsondead

            Apparently I still can't change the brightness even within the system, instead of using hotkeys and stuff, it appears to be the graphics driver issue or maybe something deep within, I still can't figure out how can I change the brightness no matter what method I try, been trying to get in touch with the manufacturer and they originally thought it was a hotkey driver issue, but even after reinstalling it doesn't seem to work, could be either intel or them.

            • 3. Re: graphics brightness control still not fixed
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello donsondead 

              Since the issue appears to be happening with the OEM drivers, the problem could be OS related or hardware related, the OEM drivers have been tested and validated to work fine on your specific model, you may try to contact them again for them to replicate your situation in their lab.

              Regards,        
              Leonardo C.