11 Replies Latest reply on Feb 6, 2018 8:27 AM by Intel Corporation

    Intel SSD 520 Series unresponsive in Windows 10

    elarry

      I recently upgraded my Lenovo ThinkPad T61p (Type 6457-BF5) with an Intel SSD 520 Series (180 GB), and installed Windows 10 Professional 64-bit (Build 16299) on it. The SSD provided great performance improvement, but I also noticed something strange - the system would freeze every a few minutes, with no or light access to the SSD. During the incident, the laptop's HDD indicator was constantly on for up to a minute, and the mouse cursor could sometimes be moved, but clicking on objects was unresponsive.

       

      I searched online and found a relevant article entitled "Task Manager might show 100% disk utilization on Windows 10 devices with Message Signaled Interrupt (MSI) mode enabled" on Microsoft Windows 10 Support (https://support.microsoft.com/en-us/help/3083595/task-manager-might-show-100-disk-utilization-on-windows-10-devices-wit). The described symptoms seemed exactly the same as mine, so I followed the instructions to disable the MSI mode in the registry, and rebooted my laptop.

       

      However, the problem persisted. I installed the Intel SSD Toolbox and my SSD is in perfect condition, with the firmware version of LE1i. I guess it might need a more suitable driver than the default one provided by Windows 10, but I did not find it on Intel's website. There might also be some other settings needing tweaking. Could you please advise how to resolve this problem? Many thanks in advance.

        • 1. Re: Intel SSD 520 Series unresponsive in Windows 10
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi elarry, 


          Thank you for contacting our support community. We understand your situation regarding the Intel® SSD 520 Series. 

          We would like to inform you that there are no drivers available for this SSD since it is a SATA drive. Based on the Firmware for the SSD it seems that this is a Lenovo* version of the drive.

          We recommend you to contact Lenovo* and make sure you are running the latest firmware available for this SSD.  

          Note: Our tools do not work when the SSD is an OEM version. Only the tools from the manufacturer are able to update it. 

          Regards, 
          Junior M.  

          • 2. Re: Intel SSD 520 Series unresponsive in Windows 10
            elarry

            Hi there,

             

            Thanks very much for getting back to me - your advice is very helpful.

             

            Before I contact Lenovo, may I clarify with you for the following:

             

            1) Intel does not provide a driver for the SSD in question, as it is an SATA drive.

            2) You think the problem described here may be attributed to an outdated firmware, instead of settings in Windows 10.

             

            Many thanks for your time again.

            • 3. Re: Intel SSD 520 Series unresponsive in Windows 10
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi elarry, 

              Thanks for the reply. 

              In order to clarify your concerns, please check the info below: 

              1-We do not have drivers for SATA drives because they are embedded in the OS since Windows* Vista. 
              2-We need to make sure you are using the latest Firmware for the SSD in order to discard that as a possibility for your issue. However, we can not confirm that because due to the drive been an OEM version so we don't know the latest firmware provided by them.  

              Regards, 
              Junior M. 

              • 4. Re: Intel SSD 520 Series unresponsive in Windows 10
                Snoopy123

                My SSD 520's firmware is 400i but I find that it's an oem product through ISN. Which one is wrong´╝č

                • 5. Re: Intel SSD 520 Series unresponsive in Windows 10
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi Snoopy123,

                  Based on your Firmware version 400i, we would like to inform you that the SSD is a retail version as per this article

                  The reason why the Warranty Website shows the OEM information is because your drive was in a box that usually is assigned to OEMs. You can check the information here, you just need to click the "Ordering and Compliance" tab and you will be able to see the information. 

                  Please let us know if there is something else we can assist you with. 

                  Regards, 
                  Junior M. 
                   

                  • 6. Re: Intel SSD 520 Series unresponsive in Windows 10
                    elarry

                    Hi Junior M.,

                     

                    Thanks for your clarification.

                     

                    I have contacted Lenovo Support and they did provide me with a tool, with which I successfully updated the firmware of my Intel SSD 520 Series in question from Version LE1i to LF1i.

                     

                    I have also disabled the scheduled optimisation of the SSD in Windows 10's Disk Defragmenter, as well as Windows 10's Superfetch (via Services) and Prefetch (via Registry Editor), based on information I found online. These measures did seem to reduce the occurrence of the unresponsiveness, but did not completely eliminate it.

                     

                    Another explanation I found online for this problem points to Windows 10's default driver for the SATA AHCI controller. The solution was therefore to update it with Intel's corresponding driver. I found and downloaded Intel's Rapid Storage Technology driver (Download Intel® Rapid Storage Technology (Intel® RST) ). However, when I tried to install it using the SetupRST.exe, I encountered the following error message (I translated it from Chinese to English, so it may appear slightly differently from the original English version):

                     

                        Failure

                        Due to the error below, the Setup programme has terminated prematurely:

                        The platform is not supported.

                     

                    I do not understand, as Intel SSD 520 Series is in the supported product list, and my Lenovo ThinkPad T61p uses Intel PM965 chipset - they should be supported, right? I tried to look into the log file, but was confused by the overwhelming information in it - it appeared to me that it was due to the lack of a certain version of .NET, but I am not 100% sure. Could you please advise on the system requirement of this driver? I can certainly provide you with the log file if it helps.

                     

                    I look forward to your help, and many thanks again.

                    • 7. Re: Intel SSD 520 Series unresponsive in Windows 10
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hi elarry

                      Thanks for the reply.

                      It seems that the error you got is not related to compatibility, most likely it is related to an installation issue. 

                      We recommend you to contact the Intel(R) Rapid Storage Technology in order to get assistance with the installation issue. 

                      Regards, 
                      Junior M. 

                      • 8. Re: Intel SSD 520 Series unresponsive in Windows 10
                        elarry

                        Hi intel_corp,

                         

                        Thanks very much for your timely advice. Before I post on the Rapid Storage Technology board, could you please confirm the following:

                         

                        1. Intel's driver for the "standard SATA AHCI controller" is preferred over Windows 10's default driver by Microsoft, and I should install it via the Rapid Storage Technology package.
                        2. The changes I made to Windows 10 settings (disabling the scheduled disk optimization, Superfetch and Prefetch) according to some recommendations I found on the Internet are correct and necessary for using SSD in Windows 10. Is there any other settings I need to change in order to improve the performance of my SSD?

                         

                        By the way, I looked into the System section of the Windows Log in the Event Viewer. I found the following two warnings occurring every a few minutes (messages are my translation from Chinese, so may be different from their original English version):

                         

                        • Warning (Event 129 from storahci): Requested reset to device \Device\RaidPort0.
                        • Warning (Event 153 from Disk): IO operation has been re-attempted at logical block address 0x2b5dc92 on Disk 0 (PDO name: \Device\00000029).

                         

                        Many thanks again.

                        • 9. Re: Intel SSD 520 Series unresponsive in Windows 10
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hi elarry

                          You can use the inbox SATA driver or the Intel (R) RST driver. This is not a SATA driver. 

                          We don't have recommendations for this, Windows(R) 10 will detect that this is an SSD and it will make the changes it needs. 

                          It is normal to find this kind of errors. The reason you don't see a pop-up message on regards of them is that your system already addressed them. 

                          We recommend you to check the following article because it has really accurate information.

                          NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.


                          Regards, 
                          Junior M.

                          • 10. Re: Intel SSD 520 Series unresponsive in Windows 10
                            elarry

                            Hi intel_corp,

                             

                            Thanks very much for your answers to all my questions - they are really helpful.

                             

                            I came across the article you mentioned (as well as some opposite opinions) before. I understand that you or Intel will not "endorse" the content, but am very glad to learn what is considered accurate.

                             

                            I am going to the Intel RST board to ask about the Intel RST driver installation issue. Once again, thank you very much for all your guidance.

                             

                            Best wishes.

                            • 11. Re: Intel SSD 520 Series unresponsive in Windows 10
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hi elarry

                              Thanks for the reply. 

                              We are glad to hear that the article was really helpful.

                              Please let us know if there is something else we can assist you with. 

                              Regards, 
                              Junior M.