5 Replies Latest reply on Aug 28, 2018 1:04 PM by Intel Corporation

    英特尔快速存储技术,使用SDD加速时报错0xa005004e

    Hezi

      请问是什么问题导致的呢?。

        • 1. Re: 英特尔快速存储技术,使用SDD加速时报错0xa005004e
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Hezi

          Thank you for joining the community
          After translating your post I understand you are having errors with Intel® rapid storage technology, in order to assist you better could you provide following intimation?
           
          -The RST report, Please follow the instructions below:

          1. Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology).
          2. Click the Help icon.
          3. Click the System Report icon.
          4. Click Save.
          5. Open the report, copy all the information (Ctrl+C) and paste it here (Ctrl+V) so I can take a look.  
           
          Regards,
           
          Leonardo C.
          • 2. Re: 英特尔快速存储技术,使用SDD加速时报错0xa005004e
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello, Hezi.

            I would like to know if you still need assistance with the issue you are facing.


            Antony S.

            • 3. Re: 英特尔快速存储技术,使用SDD加速时报错0xa005004e
              Fortis

              The case where the new driver does not work correctly on old hardware.

              Install Intel® RST v.15.2.xx.xxxx

              Everything will be fine.

              • 4. Re: 英特尔快速存储技术,使用SDD加速时报错0xa005004e
                scc003

                您好,

                我也出现了同样的问题,下面是我的系统报告

                系统报告

                 

                 

                系统信息

                操作系统名称:Microsoft Windows 10 家庭版

                操作系统版本:10.0.17134

                系统名称:DESKTOP-QD4QAU3

                系统生产商:Dell Inc.

                系统型号:XPS 15 9570

                处理器:GenuineIntel Intel64 Family 6 Model 158 Stepping 10 2.304  GHz

                BIOS:Dell Inc., 1.3.1

                PCH: 0xA30E

                 

                 

                英特尔(R) 快速存储技术企业版信息

                安装的软件包:16.5.4.1032

                用户界面版本:16.5.4.1032

                语言:中文(简体,中国)

                RAID option ROM 版本: 16.0.1.3397

                驱动程序版本:16.5.4.1032

                ISDI 版本:16.5.4.1032

                 

                 

                存储系统信息

                RAID 配置

                 

                 

                硬件信息

                 

                 

                控制器名称: Intel(R) Chipset SATA/PCIe RST Premium Controller \\Scsi0

                类型: SATA

                模式: RAID

                SATA 端口数目: 2

                卷数目:0

                备用磁盘数目: 0

                可用磁盘数目:  2

                热插拔重建:  已禁用

                制造商: Intel Corporation

                型号: 0x282A

                产品修订版本: 16

                直接挂接的磁盘: ZDE8XD19

                直接挂接的磁盘: PHBT7160021H032E    _00000001.

                 

                 

                磁盘打开控制器 0, 端口 2

                状态:正常

                类型: SATA 磁盘

                位置类型: 内部

                用途:可用

                大小:932 GB

                系统磁盘:是

                磁盘数据高速缓存: 已启用

                命令排队: NCQ

                传输速率:6 Gb/秒

                型号:ST1000LM035-1RK172                     

                序列号: ZDE8XD19

                SCSI 设备 ID: 0

                固件:SDM2   

                物理扇区大小:4096 字节

                逻辑扇区大小:512 字节

                 

                 

                磁盘打开控制器 1, 端口 0

                状态:正常

                类型: PCIe 固态硬盘

                位置类型: 内部

                用途:可用

                大小:27 GB

                系统磁盘:否

                端口接口:NVMe

                PCIe 链接速度 2000 MB/秒

                PCIe 链接宽度:x2

                型号:INTEL MEMPEK1W032GA                    

                序列号: PHBT7160021H032E    _00000001.

                SCSI 设备 ID: 1

                固件:K3110310

                物理扇区大小:512 字节

                逻辑扇区大小:512 字节

                 

                 

                -------------------------------------------------

                System Report

                 

                 

                System Information

                OS name:  Microsoft Windows 10 家庭版

                OS version:  10.0.17134

                System name:  DESKTOP-QD4QAU3

                System manufacturer:  Dell Inc.

                System model:  XPS 15 9570

                Processor:  GenuineIntel Intel64 Family 6 Model 158 Stepping 10 2.304  GHz

                BIOS:  Dell Inc., 1.3.1

                PCH: 0xA30E

                 

                 

                Intel® Rapid Storage Technology enterprise Information

                Kit installed:  16.5.4.1032

                User interface version:  16.5.4.1032

                Language:  English (United States)

                RAID option ROM version:  16.0.1.3397

                Driver version:  16.5.4.1032

                ISDI version:  16.5.4.1032

                 

                 

                Storage System Information

                RAID Configuration

                 

                 

                Hardware Information

                 

                 

                Controller name:  Intel(R) Chipset SATA/PCIe RST Premium Controller \\Scsi0

                Type:  SATA

                Mode:  RAID

                Number of SATA ports:  2

                Number of volumes:  0

                Number of spares:  0

                Number of available disks:  2

                Rebuild on Hot Plug:  Disabled

                Manufacturer:  Intel Corporation

                Model number:  0x282A

                Product revision:  16

                Direct attached disk:  ZDE8XD19

                Direct attached disk:  PHBT7160021H032E    _00000001.

                 

                 

                Disk on Controller 0, Port 2

                Status:  Normal

                Type:  SATA disk

                Location type:  Internal

                Usage:  Available

                Size:  932 GB

                System disk:  Yes 

                Disk data cache:  Enabled

                Command queuing:  NCQ

                Transfer rate: 6 Gb/s

                Model:  ST1000LM035-1RK172                     

                Serial number:  ZDE8XD19

                SCSI device ID:  0

                Firmware:  SDM2   

                Physical sector size:  4096 Bytes

                Logical sector size:  512 Bytes

                 

                 

                Disk on Controller 1, Port 0

                Status:  Normal

                Type:  PCIe SSD

                Location type:  Internal

                Usage:  Available

                Size:  27 GB

                System disk:  No

                Port interface: NVMe

                PCIe link speed: 2000 MB/s

                PCIe link width: x2

                Model:  INTEL MEMPEK1W032GA                    

                Serial number:  PHBT7160021H032E    _00000001.

                SCSI device ID:  1

                Firmware:  K3110310

                Physical sector size:  512 Bytes

                Logical sector size:  512 Bytes

                • 5. Re: 英特尔快速存储技术,使用SDD加速时报错0xa005004e
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello scc003,

                  Thank you for your response.

                  We apologize for any inconvenience. Please submit a new thread since we handle every case individually and every scenario is different even if the same product is being used. The next agent will be able to further assist you on this matter.


                  Regards,
                  David V