5 Replies Latest reply on Jan 29, 2018 11:14 AM by Intel Corporation

    DSA 3.1.2.2 will not install.

    TD5898

      Tried to install the most recent version of DSA.  Received the error "The specified account already exists" and "0x80070643 - Fatal error during installation".  I also uninstalled the previous version.  Ran the Microsoft Fixit troubleshooter that corrects install issues, looked for registry keys listed in the log, verified the registry items were deleted when the previous version was uninstalled, ect..... None of these act ivies corrected the problem.  I am running the latest version of Windows 10, with all current updates applied. 

       

      The contents of the log file iis listed below......

       

      [3BB8:3674][2018-01-20T19:08:01]i001: Burn v3.11.0.1701, Windows v10.0 (Build 16299: Service Pack 0), path: C:\Users\mkatz\AppData\Local\Temp\{08938200-8B50-4F92-9AAD-29130B8735A3}\.cr\Intel Driver and Support Assistant Installer (1).exe

      [3BB8:3674][2018-01-20T19:08:01]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\Intel Driver and Support Assistant\DSAServiceHelper.exe'

      [3BB8:3674][2018-01-20T19:08:01]i000: Initializing string variable 'LaunchArguments' to value 'installstartup'

      [3BB8:3674][2018-01-20T19:08:01]i009: Command Line: '"-burn.clean.room=C:\Users\mkatz\Mike's Stuff\Downloads\Intel Driver and Support Assistant Installer (1).exe" -burn.filehandle.attached=576 -burn.filehandle.self=584'

      [3BB8:3674][2018-01-20T19:08:01]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\mkatz\Mike's Stuff\Downloads\Intel Driver and Support Assistant Installer (1).exe'

      [3BB8:3674][2018-01-20T19:08:01]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\mkatz\Mike's Stuff\Downloads\'

      [3BB8:3674][2018-01-20T19:08:01]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\mkatz\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20180120190801.log'

      [3BB8:3674][2018-01-20T19:08:01]i000: Setting string variable 'WixBundleName' to value 'Intel® Driver & Support Assistant'

      [3BB8:3674][2018-01-20T19:08:01]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel'

      [3BB8:3050][2018-01-20T19:08:01]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033

      [3BB8:3050][2018-01-20T19:08:01]i000: Setting version variable 'WixBundleFileVersion' to value '3.1.2.2'

      [3BB8:3674][2018-01-20T19:08:01]i100: Detect begin, 4 packages

      [3BB8:3674][2018-01-20T19:08:01]i000: Setting string variable 'NETFRAMEWORK45' to value '461308'

      [3BB8:3674][2018-01-20T19:08:01]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.

      [3BB8:3674][2018-01-20T19:08:01]i103: Detected related package: {7DD6E919-08EA-42F5-87D7-7F86CDB2E745}, scope: PerMachine, version: 2.1.3392.0, language: 0 operation: MajorUpgrade

      [3BB8:3674][2018-01-20T19:08:01]i103: Detected related package: {46267326-17DC-4A08-94BB-0FB32E31ACC2}, scope: PerMachine, version: 3.1.1.2, language: 0 operation: MajorUpgrade

      [3BB8:3674][2018-01-20T19:08:01]i101: Detected package: NetFx45Web, state: Present, cached: None

      [3BB8:3674][2018-01-20T19:08:01]i101: Detected package: IPIPInstallerX64, state: Absent, cached: None

      [3BB8:3674][2018-01-20T19:08:01]i101: Detected package: DCAInstaller, state: Absent, cached: None

      [3BB8:3674][2018-01-20T19:08:01]i101: Detected package: DriverUpdateUtilityInstaller, state: Absent, cached: Complete

      [3BB8:3674][2018-01-20T19:08:01]i199: Detect complete, result: 0x0

      [3BB8:3050][2018-01-20T19:08:08]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

      [3BB8:3674][2018-01-20T19:08:08]i200: Plan begin, 4 packages, action: Install

      [3BB8:3674][2018-01-20T19:08:08]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web

      [3BB8:3674][2018-01-20T19:08:08]i052: Condition 'VersionNT64' evaluates to true.

      [3BB8:3674][2018-01-20T19:08:08]i000: Setting string variable 'WixBundleRollbackLog_IPIPInstallerX64' to value 'C:\Users\mkatz\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20180120190801_000_IPIPInstallerX64_rollback.log'

      [3BB8:3674][2018-01-20T19:08:08]i000: Setting string variable 'WixBundleLog_IPIPInstallerX64' to value 'C:\Users\mkatz\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20180120190801_000_IPIPInstallerX64.log'

      [3BB8:3674][2018-01-20T19:08:08]i052: Condition 'VersionNT64' evaluates to true.

      [3BB8:3674][2018-01-20T19:08:08]i000: Setting string variable 'WixBundleLog_DCAInstaller' to value 'C:\Users\mkatz\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20180120190801_001_DCAInstaller.log'

      [3BB8:3674][2018-01-20T19:08:08]i000: Setting string variable 'WixBundleRollbackLog_DriverUpdateUtilityInstaller' to value 'C:\Users\mkatz\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20180120190801_002_DriverUpdateUtilityInstaller_rollback.log'

      [3BB8:3674][2018-01-20T19:08:08]i000: Setting string variable 'WixBundleLog_DriverUpdateUtilityInstaller' to value 'C:\Users\mkatz\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20180120190801_002_DriverUpdateUtilityInstaller.log'

      [3BB8:3674][2018-01-20T19:08:08]i201: Planned package: NetFx45Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [3BB8:3674][2018-01-20T19:08:08]i201: Planned package: IPIPInstallerX64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [3BB8:3674][2018-01-20T19:08:08]i201: Planned package: DCAInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: Register

      [3BB8:3674][2018-01-20T19:08:08]i201: Planned package: DriverUpdateUtilityInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register

      [3BB8:3674][2018-01-20T19:08:08]i299: Plan complete, result: 0x0

      [3BB8:3674][2018-01-20T19:08:08]i300: Apply begin

      [3BB8:3674][2018-01-20T19:08:08]i010: Launching elevated engine process.

      [3BB8:3674][2018-01-20T19:08:08]i011: Launched elevated engine process.

      [3BB8:3674][2018-01-20T19:08:08]i012: Connected to elevated engine.

      [2920:2BA0][2018-01-20T19:08:08]i358: Pausing automatic updates.

      [2920:2BA0][2018-01-20T19:08:08]i359: Paused automatic updates.

      [2920:2BA0][2018-01-20T19:08:08]i360: Creating a system restore point.

      [2920:2BA0][2018-01-20T19:08:27]i361: Created a system restore point.

      [2920:2BA0][2018-01-20T19:08:27]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{e7adbf16-34ad-490a-a4e8-feb60fb99973}, options: 0x7, disable resume: No

      [2920:2BA0][2018-01-20T19:08:27]i000: Caching bundle from: 'C:\Users\mkatz\AppData\Local\Temp\{60F1DA0B-9947-4543-926F-B0FF42253D9F}\.be\Intel Driver and Support Assistant Installer.exe' to: 'C:\ProgramData\Package Cache\{e7adbf16-34ad-490a-a4e8-feb60fb99973}\Intel Driver and Support Assistant Installer.exe'

      [2920:2BA0][2018-01-20T19:08:27]i320: Registering bundle dependency provider: {e7adbf16-34ad-490a-a4e8-feb60fb99973}, version: 3.1.2.2

      [2920:2BA0][2018-01-20T19:08:27]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{e7adbf16-34ad-490a-a4e8-feb60fb99973}, resume: Active, restart initiated: No, disable resume: No

      [2920:3B94][2018-01-20T19:08:27]i305: Verified acquired payload: IPIPInstallerX64 at path: C:\ProgramData\Package Cache\.unverified\IPIPInstallerX64, moving to: C:\ProgramData\Package Cache\{569F29BA-2D46-439B-8B7C-01D999B9201D}v7.1\IntelProductImprovementProgramInstaller.msi.

      [2920:3B94][2018-01-20T19:08:28]i305: Verified acquired payload: DCAInstaller at path: C:\ProgramData\Package Cache\.unverified\DCAInstaller, moving to: C:\ProgramData\Package Cache\{699E6891-25C3-443A-9B8E-80C74F0172C8}v2.1.03413\w_sur_p_2.1.0.03413_sursvc_qh.msi.

      [2920:3B94][2018-01-20T19:08:28]i304: Verified existing payload: DriverUpdateUtilityInstaller at path: C:\ProgramData\Package Cache\{9F460796-0348-4B11-BCA0-714C4B85E3D7}v3.1.2.2\Intel Driver and Support Assistant Installer.msi.

      [2920:2BA0][2018-01-20T19:08:28]i323: Registering package dependency provider: {569F29BA-2D46-439B-8B7C-01D999B9201D}, version: 7.1, package: IPIPInstallerX64

      [2920:2BA0][2018-01-20T19:08:28]i301: Applying execute package: IPIPInstallerX64, action: Install, path: C:\ProgramData\Package Cache\{569F29BA-2D46-439B-8B7C-01D999B9201D}v7.1\IntelProductImprovementProgramInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [3BB8:3674][2018-01-20T19:08:28]i319: Applied execute package: IPIPInstallerX64, result: 0x0, restart: None

      [2920:2BA0][2018-01-20T19:08:28]i325: Registering dependency: {e7adbf16-34ad-490a-a4e8-feb60fb99973} on package provider: {569F29BA-2D46-439B-8B7C-01D999B9201D}, package: IPIPInstallerX64

      [2920:2BA0][2018-01-20T19:08:28]i323: Registering package dependency provider: {699E6891-25C3-443A-9B8E-80C74F0172C8}, version: 2.1.03413, package: DCAInstaller

      [2920:2BA0][2018-01-20T19:08:28]i301: Applying execute package: DCAInstaller, action: Install, path: C:\ProgramData\Package Cache\{699E6891-25C3-443A-9B8E-80C74F0172C8}v2.1.03413\w_sur_p_2.1.0.03413_sursvc_qh.msi, arguments: ' MSIFASTINSTALL="7"'

      [2920:2BA0][2018-01-20T19:19:37]e000: Error 0x80070643: Failed to install MSI package.

      [2920:2BA0][2018-01-20T19:19:37]e000: Error 0x80070643: Failed to execute MSI package.

      [3BB8:3674][2018-01-20T19:19:37]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [3BB8:3674][2018-01-20T19:19:37]w348: Application requested retry of package: DCAInstaller, encountered error: 0x80070643. Retrying...

      [2920:2BA0][2018-01-20T19:19:40]i301: Applying execute package: DCAInstaller, action: Install, path: C:\ProgramData\Package Cache\{699E6891-25C3-443A-9B8E-80C74F0172C8}v2.1.03413\w_sur_p_2.1.0.03413_sursvc_qh.msi, arguments: ' MSIFASTINSTALL="7"'

      [2920:2BA0][2018-01-20T19:19:43]e000: Error 0x80070643: Failed to install MSI package.

      [2920:2BA0][2018-01-20T19:19:43]e000: Error 0x80070643: Failed to execute MSI package.

      [3BB8:3674][2018-01-20T19:19:43]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [3BB8:3674][2018-01-20T19:19:43]w348: Application requested retry of package: DCAInstaller, encountered error: 0x80070643. Retrying...

      [2920:2BA0][2018-01-20T19:19:46]i301: Applying execute package: DCAInstaller, action: Install, path: C:\ProgramData\Package Cache\{699E6891-25C3-443A-9B8E-80C74F0172C8}v2.1.03413\w_sur_p_2.1.0.03413_sursvc_qh.msi, arguments: ' MSIFASTINSTALL="7"'

      [2920:2BA0][2018-01-20T19:19:49]e000: Error 0x80070643: Failed to install MSI package.

      [2920:2BA0][2018-01-20T19:19:49]e000: Error 0x80070643: Failed to execute MSI package.

      [3BB8:3674][2018-01-20T19:19:49]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [3BB8:3674][2018-01-20T19:19:49]w348: Application requested retry of package: DCAInstaller, encountered error: 0x80070643. Retrying...

      [2920:2BA0][2018-01-20T19:19:52]i301: Applying execute package: DCAInstaller, action: Install, path: C:\ProgramData\Package Cache\{699E6891-25C3-443A-9B8E-80C74F0172C8}v2.1.03413\w_sur_p_2.1.0.03413_sursvc_qh.msi, arguments: ' MSIFASTINSTALL="7"'

      [2920:2BA0][2018-01-20T19:19:54]e000: Error 0x80070643: Failed to install MSI package.

      [2920:2BA0][2018-01-20T19:19:54]e000: Error 0x80070643: Failed to execute MSI package.

      [3BB8:3674][2018-01-20T19:19:54]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [3BB8:3674][2018-01-20T19:19:54]i319: Applied execute package: DCAInstaller, result: 0x80070643, restart: None

      [3BB8:3674][2018-01-20T19:19:54]e000: Error 0x80070643: Failed to execute MSI package.

      [2920:2BA0][2018-01-20T19:19:54]i329: Removed package dependency provider: {699E6891-25C3-443A-9B8E-80C74F0172C8}, package: DCAInstaller

      [2920:2BA0][2018-01-20T19:19:54]i351: Removing cached package: DCAInstaller, from path: C:\ProgramData\Package Cache\{699E6891-25C3-443A-9B8E-80C74F0172C8}v2.1.03413\

      [2920:2BA0][2018-01-20T19:19:54]i326: Removed dependency: {e7adbf16-34ad-490a-a4e8-feb60fb99973} on package provider: {569F29BA-2D46-439B-8B7C-01D999B9201D}, package IPIPInstallerX64

      [2920:2BA0][2018-01-20T19:19:54]i301: Applying rollback package: IPIPInstallerX64, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [3BB8:3674][2018-01-20T19:19:55]i319: Applied rollback package: IPIPInstallerX64, result: 0x0, restart: None

      [2920:2BA0][2018-01-20T19:19:55]i329: Removed package dependency provider: {569F29BA-2D46-439B-8B7C-01D999B9201D}, package: IPIPInstallerX64

      [2920:2BA0][2018-01-20T19:19:55]i351: Removing cached package: IPIPInstallerX64, from path: C:\ProgramData\Package Cache\{569F29BA-2D46-439B-8B7C-01D999B9201D}v7.1\

      [2920:2BA0][2018-01-20T19:19:55]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{e7adbf16-34ad-490a-a4e8-feb60fb99973}, resume: None, restart: None, disable resume: No

      [2920:2BA0][2018-01-20T19:19:55]i330: Removed bundle dependency provider: {e7adbf16-34ad-490a-a4e8-feb60fb99973}

      [2920:2BA0][2018-01-20T19:19:55]i352: Removing cached bundle: {e7adbf16-34ad-490a-a4e8-feb60fb99973}, from path: C:\ProgramData\Package Cache\{e7adbf16-34ad-490a-a4e8-feb60fb99973}\

      [2920:2BA0][2018-01-20T19:19:55]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{e7adbf16-34ad-490a-a4e8-feb60fb99973}, resume: None, restart initiated: No, disable resume: No

      [3BB8:3674][2018-01-20T19:19:55]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No