Plug in a monitor in VGA and another in HMDI on HD Graphics 4000

Theoretically your processor supports 3 monitors according to Intel® Core™ i5-3230M Processor (3M Cache, up to 3.20 GHz) rPGA Product Specifications

At first check out Frequently Asked Questions About Configuring Three Displays

Try drivers from this list Downloads for Intel® HD Graphics 4000

Select OS from right pull-down menu. Hit "show more".

To bypass message "best driver is already installed", "customized computer manufacturer driver" or "computer is not validated" install driver via have disk method as described at:

https://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface

(ignore prolog about MS surface)

MSI does not offer Windows 10 support for your rig Support For GE60 0ND | Laptops - The best gaming laptop provider | MSI Global

Also NVIDIA Optimus technology can make things more complicated.

Try to find a setting in BIOS where you can control monitors.

Otherwise search for further help at MSI FORUM | MSI Global

Hello pmlssp,

I understand that you are having problems with connecting 2 extra monitors to the laptop.

Regarding this, To better assist you with your request, I will need to check some information about your computer. Please follow these steps: 

1. In the keyboard, press WinLogo key + R. 
2. In the Run box please type dxdiag and hit Enter.
3. Click on Save All Information (save it in your desktop). 
4. Attach the report to this thread. 


Regards,
David V

Hello pmlssp,

Thank you for your response,

Upon review of the information everything seems to be OK. Now, regarding the connection that you are making. Have you tried using a different HDMI cable? Or perhaps connecting the HDMI first and then the VGA? 

Make sure to open "Graphics Properties" and select how you would like to configure the multiple displays from there, refer to the screenshot attached for more information.


Regards,
David V

Hello pmlssp,

Thank you for your response,

Here are a few steps that I would like you to follow in order to attempt and fix the problem you are currently experiencing: 

https://www.intel.com/content/www/us/en/support/articles/000025671/graphics-drivers.html

These steps must be followed in order to activate a three-display setup.


Regards,
David V

Hello pmlssp,

I am following up with your case and see that we have not heard back from you.

If you need more assistance do not hesitate to reply.


Regards,
David V

Hello pmlssp,

Thank you for your response,

Regarding the issue that you are currently experiencing it could be due to the way you have the monitors configured. For example, here are different configurations that are supported for multi-monitor:

https://www.intel.com/content/www/us/en/support/articles/000025673/graphics-drivers.html

In order to be able to use the current configuration the built-in display must be connected with an embedded display port. I would advise you to check with the computer manufacturer to see if the built-in display is using it or not. The graphics controller supports it but the computer does not seem to have the minimum requirements for a 3-monitor configuration.

For further help, please contact your manufacturer:

https://www.msi.com/support

Please be aware that the content on that site is not controlled by Intel*. This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there.


Regards,
David V

Wow, does it take this long a conversation to say that this particular laptop does not support the VGA and HDMI connectors being used simultaneously?

...S

Hello pmlssp,

Thank you for your response,

I apologize for any inconvenience and thank you for your understanding.

If there is anything else you may need do not hesitate to reply for further help.


Regards,
David V