Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20492 Discussions

Acer Intel HD Graphics 620 Driver Update Problem

SG14
Beginner
10,178 Views

Hi

I try update my graphic driver in my new Acer laptop but i see this message in intel-driver-support-assistant

"A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer."

In producent site, last driver is from september

Intel HD Graphic 620

Driver version 22.20.16.4815

Driver Date 9/26/2017

Any option update to actual ?

0 Kudos
1 Solution
Stefan3D
Honored Contributor II
8,535 Views

Try drivers from this list https://downloadcenter.intel.com/product/96551/Intel-HD-Graphics-620 Downloads for Intel® HD Graphics 620

Select OS from right pull-down menu. Hit "show more".

To bypass message "best driver is already installed" or "computer is not validated" install driver via have disk method as described at:

https://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface

(ignore prolog about MS surface)

NB: current drivers for Windows 10 require anniversary update or newer.

View solution in original post

0 Kudos
2 Replies
Stefan3D
Honored Contributor II
8,536 Views

Try drivers from this list https://downloadcenter.intel.com/product/96551/Intel-HD-Graphics-620 Downloads for Intel® HD Graphics 620

Select OS from right pull-down menu. Hit "show more".

To bypass message "best driver is already installed" or "computer is not validated" install driver via have disk method as described at:

https://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface

(ignore prolog about MS surface)

NB: current drivers for Windows 10 require anniversary update or newer.

0 Kudos
SG14
Beginner
8,534 Views
0 Kudos
Reply