Thanks for contacting Intel customer support.
I am sorry to hear you are having issues with the RGB driver, please try some or all of these steps to get your Windows 10 PC to recognize the Intel® RealSense™ Depth Camera D415 or D435.
1. Reboot the system
2. Plug in the camera to a different USB 3.0 port
3. Connect the camera to a different Windows 10 system.
Please let me know if still have the same issue after trying all this troubleshooting steps.
I tried everything. Still the same issue. Also tried in a new windows 10 PC. Same issue. Looks like some driver issue.
In Device Manager it is showing only Depth Camera (No RGB Camera).
Thanks for your feedback.
Can you please send me a screenshot of the driver details of the depth node in device manager?
Please go to Device Manager-> Imaging Device-> Right Click on depth node-> properties ->driver tab.
We are investigating on your issue and need this information in order to proceed.
For future reference, the customer was able to fix the issue by using a different USB 3.0 port. The issue could be related to a power issue in the USB port.