alanturk: Thank you very much for contacting the Intel® communities. We will do our best to assist you with this scenario.
In order to try to find a possible solution, we just need to verify a few details about your system, please provide the SSU report:
To attach a file, you must click on "attach" option that will appear in the bottom right corner of the response box,
Any further questions, please let me know.
Yes, thank you very much for the information. Since I posted my query I have had a series of other problems with my laptop, which have culminated in reinstalling Windows 10, so I am pleased to report that the problem no longer exists.