4 Replies Latest reply on Jan 24, 2018 3:48 PM by Intel Corporation

    HELP!!! RAID 0 Drive has been removed

    arcadioantrez

      A few weeks back I installed the RST driver from my motherboard manufacturer. My motherboard is about 3-4 years old and the newest RST driver didn't seem to work with my system. I gotsni an error message from the RST stating that my "system detected one or more errors, and data may be lost," however the drive showed up OK and everything was accessible (I did try to understand the errors by checking the RST desktop application but it didn't provide any additional information, and didn't even list the RAID). A short time ago, I received a new message from the RST to the effect that my RAID 0 drive had errors and has been removed. I can no longer access the drive, nor does it even show up. Any ideas why I may have been experiencing errors and how I can recover my data or get my PC to recognize the drive again?

       

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        • 1. Re: HELP!!! RAID 0 Drive has been removed
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello arcadioantrez

          Thank you for joining the community

          Looking into the information provided and in order to assist you better with your request, I will need to check some information on your computer.  Please follow the instructions below:
           
          1. Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology).
          2. Click the Help icon.
          3. Click the System Report icon.
          4. Click Save.
          5. Open the report, copy all the information (Ctrl+C) and paste it here (Ctrl+V) so I can take a look.
           
          Regards,
           
          Leonardo C.
           

          • 2. Re: HELP!!! RAID 0 Drive has been removed
            arcadioantrez

            Fantastic, THANK YOU!!!! See below...

             

            System Report

             

             

            System Information

            OS name:  Microsoft Windows 10 Pro

            OS version:  10.0.16299  9200

            System name:  DESKTOP-UENGTS6

            System manufacturer:  System manufacturer

            System model:  System Product Name

            Processor:  GenuineIntel Intel64 Family 6 Model 42 Stepping 7 3.401  GHz

            BIOS:  American Megatrends Inc., 3802

             

             

            Intel® Rapid Storage Technology enterprise Information

            Kit installed:  12.8.0.1016

            User interface version:  12.8.0.1016

            Language:  English (United States)

            Driver version:  12.8.0.1016

            ISDI version:  12.8.0.1016

             

             

            Storage System Information

            Controller name:  Intel(R) Desktop/Workstation/Server Express Chipset SATA AHCI Controller

            Type:  SATA

            Mode:  AHCI

            Number of SATA ports:  6

            Number of volumes:  1

            Volume:  Data

            Number of spares:  0

            Number of available disks:  1

            Rebuild on Hot Plug:  Disabled

            Manufacturer:  32902

            Model number:  7170

            Product revision:  5

            Direct attached disk:  000000001247091DD419

            Direct attached disk:  WD-WCAZAE770154

            Direct attached disk:  WD-WCAZAE784850

            Direct attached disk:  WD-WCAZA5779162

            Direct attached disk:  WD-WCAZA6064546

             

             

            Disk on Controller 0, Port 0

            Status:  Normal

            Type:  SATA SSD

            Location type:  Internal

            Size:  238 GB

            System disk:  Yes 

            Disk data cache:  Enabled

            Command queuing:  NCQ

            SATA transfer rate: 6 Gb/s

            Model:  M4-CT256M4SSD2                         

            Serial number:  000000001247091DD419

            SCSI device ID:  0

            Firmware:  040H   

            Physical sector size:  512 Bytes

            Logical sector size:  512 Bytes

             

             

            Disk on Controller 0, Port 2

            Status:  Normal

            Type:  SATA disk

            Location type:  Internal

            Size:  1,863 GB

            System disk:  No

            Disk data cache:  Enabled

            Command queuing:  NCQ

            SATA transfer rate: 3 Gb/s

            Model:  WDC WD20EARX-008FB0                    

            Serial number:  WD-WCAZAE770154

            SCSI device ID:  2

            Firmware:  51.0AB51

            Physical sector size:  4096 Bytes

            Logical sector size:  512 Bytes

             

             

            Disk on Controller 0, Port 3

            Status:  Normal

            Type:  SATA disk

            Location type:  Internal

            Size:  1,863 GB

            System disk:  No

            Disk data cache:  Enabled

            Command queuing:  NCQ

            SATA transfer rate: 3 Gb/s

            Model:  WDC WD20EARX-008FB0                    

            Serial number:  WD-WCAZAE784850

            SCSI device ID:  3

            Firmware:  51.0AB51

            Physical sector size:  4096 Bytes

            Logical sector size:  512 Bytes

             

             

            Disk on Controller 0, Port 4

            Status:  Normal

            Type:  SATA disk

            Location type:  Internal

            Size:  1,863 GB

            System disk:  No

            Disk data cache:  Enabled

            Command queuing:  NCQ

            SATA transfer rate: 3 Gb/s

            Model:  WDC WD20EARS-00MVWB0                   

            Serial number:  WD-WCAZA5779162

            SCSI device ID:  4

            Firmware:  51.0AB51

            Physical sector size:  512 Bytes

            Logical sector size:  512 Bytes

             

             

            Disk on Controller 0, Port 5

            Status:  Normal

            Type:  SATA disk

            Location type:  Internal

            Size:  1,863 GB

            System disk:  No

            Disk data cache:  Enabled

            Command queuing:  NCQ

            SATA transfer rate: 3 Gb/s

            Model:  WDC WD20EARS-00MVWB0                   

            Serial number:  WD-WCAZA6064546

            SCSI device ID:  5

            Firmware:  51.0AB51

            Physical sector size:  512 Bytes

            Logical sector size:  512 Bytes

             

             

            ATAPI device on Controller 0, Port 1

            Location type:  Internal

            SATA transfer rate: 1.5 Gb/s

            Model:  HL-DT-ST BD-RE  WH10LS30               

            Serial number:  K9ZA8AH3119

            Firmware:  1.01   

            • 3. Re: HELP!!! RAID 0 Drive has been removed
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              You are welcome. Thank you very much for providing that information. We will do further research on this matter, as soon as I get any updates I will post them on this thread.
               
              Any questions, please let me know.
               
              Regards,
              Leonardo C.
               

              • 4. Re: HELP!!! RAID 0 Drive has been removed
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                I just received an update in this matter, based on the report you gave us, the SATA mode is set to AHCI, and for the Intel® RST and for a RAID configuration to work, it needs to be set to RAID.
                Also, the version of Intel® RST that supports Windows® 10 does not support the chipset installed on your computer.

                The best thing to do in this case will be to set the SATA mode to RAID, then  re-install Windows® 8.1 or an older operating system and create the RAID from scratch.

                Any questions, please let me know.

                Regards,
                Alberto R