6 Replies Latest reply on Jan 22, 2018 12:26 PM by Intel Corporation

    How do I fix my speedstep problem?

    SOHO11

      Hi all.  New here, so apologies in advance regarding posting tech and etiquette.

       

      I have a 3 year old Dell Inspiron 7559 and have recently applied updates to drivers and the BIOS.  Somewhere along the way, my CPU experience rating (as Windows 7 Pro sees it, about cut in half. Performance is terrible on the computer now.  I am assuming this is not an Intel conspiracy but is a problem with SpeedStep.  My benchmark is considerably slower than it used to be both by Windows and by PASSMARK.  In fact, the CPU is now worse than my 6 year old Portege(i5-2467M @1.6 GHz) which was replaced by this this Dell Inspiron (i5-6300HQ @ 2.3 GHz).  The old Windows 7.8 experince rating is now 4.8 !!!  All sorts of applications (vid conf, gaming, etc.) now perform terribly!

       

      Extensive web searching suggests this is likely to be a SpeedStep problem.

       

      - I have tried reverting the BIOS to older versions, but that did not solve the problem.

      - I have tried turning OFF speedstep - no help; tried turning it ON and playing with the POWER settings - no help

      - I have tried running the Intel Processor Identification Utility which is complaining that is expects 2.3 GHz but is seeing a reported 2.19 GHz.

      (even that, whatever it's about, should not cut the CPU performance in half.)

      - I have tried running the Intel Processor Diagnostic Tool 64-bit, but it launches and says "...has stoped working" with no results.

       

      It's out of warranty, but I've worked with Dell support and all they have are the released BIOS and drivers. All combinations now seem to fail to return to my previous out of the box performance. How can I get this fixed?

       

      Thank you in advance.

        • 1. Re: How do I fix my speedstep problem?
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello SOHO11,

           

          Thank you for joining the Intel® Community. I am sorry to hear you are having issues with this matter. 

           

          Have you tried with a system restore? 

           

          I noticed that this model comes with Windows® 10 installed, did you change it to Windows 7? See here Inspiron 15 Inch 7559 Multi-Media Laptop | Dell India 

           

          Regards,

          Amy C.

          • 2. Re: How do I fix my speedstep problem?
            SOHO11

            Hi Amy.

            1) Yes, I've tried a system restore; no improvement

            2) Notice this laptop is about 3 years old. After about 9 months of putting up with Windows 10 design flaws, I purchased Windows 7 Pro from Dell, installed, and the PC had been running great UNTIL THESE RECENT BIOS and DRIVER UPDATES!

             

            I would recommend Windows 7 Professional "Microsoft Windows 7 Professional w/SP1 - License - 1 PC - OEM - DVD - 64-bit, LCP - English" to anyone, but not the Dell updates from the last  few months.  I see some downloads fixing and re-fixing Intel issues on the Dell support page.

            • 3. Re: How do I fix my speedstep problem?
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Thank you for that information.

               

              Can you please let us know which specific drivers are you referring to? Let us know the driver versions. 

               

              Regards,

              Amy C.

              • 4. Re: How do I fix my speedstep problem?
                SOHO11

                I have updated the Inspiron from these:

                 

                 

                And in particular:

                 

                Dell Inspiron 7559 System BIOS

                 

                 

                This package provide the BIOS for Dell Inspiron 7559 System.

                 

                 

                Fixes & Enhancements

                Fixes:
                - Updated Intel ME Firmware to address security advisory INTEL-SA-00086 (CVE-2017-5705 & CVE-2017-5708)
                - Update to the latest CPU microcode to address CVE-2017-5715.

                 

                Enhancements:
                None

                 

                 

                Version

                Version 1.2.7, 1.2.7

                 

                 

                Category

                BIOS

                 

                 

                Release date

                27 Dec 2017

                 

                 

                Last Updated

                09 Jan 2018

                 

                 

                Importance

                 

                Available formats

                File Format:Windows/DOS

                 

                File Name:Inspiron_7559_1.2.7.EXE

                Download Type:HTTP

                File Size:8 MB

                Format Description:This file format consists of a BIOS executable file. The Universal (Windows/MS DOS) format can be used to install from any Windows or MS DOS environment.

                 

                 

                To ensure the integrity of your download, please verify the checksum value.

                 

                 

                MD5:

                 

                bf3a3f8c140f1e99ddba689d601b185d

                 

                SHA1:

                 

                e36b294ab1d66cac0d0c36e9a56dd175151e7d4e

                 

                SHA-256:

                 

                45b97309961ffad81672fbb815fcbc89557f5c477d95e4c4006f071d25068c37

                 

                and also, but of unlikely consequence:

                Intel HD Graphics 510 515 520 530 540 550 Driver

                28 Jun 2017

                Importance: Recommended

                Version: 21.20.16.4590 ,A11

                Release Date: 25 Apr 2017

                File Name: Intel-HD-Graphics-510-515-520-530-540-550-Driver_40Y1J_WIN_21.20.16.4590_A11.EXE

                File size: 249.98 MB

                Description: This package provides Intel HD Graphics Driver for 6th Gen and 7th Gen Intel Core processors: Inspiron 3153/3158/3169/3459/3559/5368/5568/5457/5557/5459/5559/5759/7353/7359/7368/7559/7568/7569/7778 Vostro 3459/3559/5459 Alienware 13 R2 / 15 R2 / 17 R3 Support 64-bit OS: Windows 7, Windows 8.1, Windows10

                and

                Intel 3160 7260 3165 7265 Wi-Fi Driver

                17 Jan 2018

                Importance: Recommended

                Version: 20.10.1.1190 ,A00

                Release Date: 01 Dec 2017

                File Name: Intel-3160-7260-3165-7265-Wi-Fi-Driver_5TJF1_WIN_20.10.1.1190_A00.EXE

                File size: 150.07 MB

                Description: This package provides the driver for the Intel 7265/3165/7260/3160 WiFi and is supported on the Inspiron, Vostro, XPS and Alienware series that are running the following Windows Operating System: Windows 7/8.1/10 64-bit.

                • 5. Re: How do I fix my speedstep problem?
                  SOHO11

                  I see the problem now....

                  Intel’s processors have a security bug and the fix could slow down PCs

                  So, when will a fix be out? How can I revert meanwhile?  The old BIOS download is not solving the problem.
                  I am happy with the security risk and mad as hell about the performance drop!

                  • 6. Re: How do I fix my speedstep problem?
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Thank you for this information.

                     

                    In this case since the BIOS is provided by your computer manufacturer my recommendation is to contact them directly for more information. Their support should be able to advise regarding new BIOS updated an if it possible to use a different BIOS version. From my end you will find all the details on this topic here: Side-Channel Analysis Facts and Intel® Products 

                     

                    Regards,

                    Amy C.