We received your inquiry and I understand that you are getting BSOD with the latest graphics driver. Please accept our apologies for any inconvenience this may be causing. We will be more than happy looking for a solution.
I order to assist you better could you provide the following information?
- The Intel® System Support Utility for Windows* report, here is the link to download it
Please attach the report file to the thread
- The version of driver that causes the BSOD
- Where was the version downloaded from (windows, OEM or Intel)
The report is in the attachment. I'm not sure if the driver was automatically downloaded through windows update, or through the Dell support and assist software though.
I also noticed that the new January version of the driver isn't available for download on this website anymore
System Info.txt.zip 5.5 K
OK, so now I am having the same issue even with the old driver:
After wakeup from sleep blue screen with the message: Your PC ran into a problem and needs to restart.....
Thank you for sharing the information, just to confirm with you the BSOD started happening when the OS updated the graphics driver?
Looking into the system file information I see that you have the latest graphics version 22.214.171.12436 form DELL™ you can verify that on the following link http://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=F63TC, we can try the Intel® drive version for your graphics controller you can find them on the following link:
download the .zip file and follow these steps:
on the keyboard press WinLogo key + r, then type in devmgmt.msc, double-click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the checkbox Delete the driver software for this device -> OK, restart the computer, and then reinstall the driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY
Please let me know the outcome.