Thank you for joining the Graphics Community. I am sorry to hear you are having issues playing 4K content.
I would like to check on this since it could be related to the driver. Just to confirm, is this the version you tested Download Intel® Graphics Driver for Windows* [15.60]?
Can you please provide your Download Intel® System Support Utility for Windows* report?
Hi yes I installed the latest intel driver 18.104.22.16801 and it would not let me play 4k blu-rays It crashed my system with BSOD. This was downloaded directly from Intel Website.
I also tried the 22.214.171.12449 driver which was the latest VGA driver released by ASUS for my Mobo (ROG - Z270E), this also crashed my system when playing 4k bluray.
I uninstalled all drivers and used windows update utility and it automatically installed 126.96.36.19936. This now allows me to play the blu-rays but it does glitch sometimes at the beginning so I am confused. Why do some drivers start with '15' and the others '22/23'?
This is my report attached
System Report.txt.zip 31.8 K
Thank you for the information alikzair.
That is just for internal reference, the 15 from our site indicated the baseline. You can get all the information about that there: Understanding the Intel® Graphics Driver Version Number.
I believe this could be related to the Windows re-installation you did, I would like to recommend some steps in order to clean any records of the Intel® HD Graphics that can be interfering. Please see below for this and other suggestions:
Install the latest chipset driver from ASUS: http://dlcdnet.asus.com/pub/ASUS/mb/03CHIPSET/MEI_Consumer_188.8.131.525_20171122.zip?_ga=2.121455816.1764575567.1516199153-1591972974.1464359624
Uninstall current Intel® HD Graphics driver:
- Open the Device Manager.
- Expand the Display Adapters section.
- Find the Intel Graphics Driver.
- Right-click the Intel Graphics Driver and select Uninstall.
- Select the check box Delete the driver software for this device.
- Reboot the computer after uninstall process has finished.
- Install one more time driver Download Intel® Graphics Driver for Windows* [15.60] with these steps: Manually Install an Intel® Graphics Driver in Windows® 10 and...
Have you tried using a different video player?
Let me know how it goes.
Hi I did all the steps and even disabled my 1080ti gpu.
I can get the blu-ray to play but upon startup it still glitches and the screen goes pink and sometimes blue with vertical lines on it.
When the movie actually begins playing its fine unless I move the mouse or press a key on the keyboard ot glitches again.
What could be the issue? Faulty hardware perhaps?
It could be possible, but since it worked before it can be software related.
For testing purposes, can you run the blu-rays without the graphics card? Use only the Intel® HD Graphics 630.