2 Replies Latest reply on Jan 16, 2018 5:52 PM by ajungmann

    Intel 4600 at i7-4712HQ CPU will not work with Hyper-V (a lot of new drivers will not work together)




      Answers (N/A if not applicable)


      Provide a detailed description of the issue

      When activating Hyper-V on a Win10 1607 OS, i get a lot of new generic- and normal PnP Displaydrivers installed, but i cannot use it and the Intel Tray Icon hides / is not usable anymore.


      This is, why i cannot work with my new LG 24MB56-B monitor, cause when i try to activate the Desktop-Expansion, or Duplicatng (Win+P) i get black monitors no matters if i try with display1, 2, 3, 4, 5 or 6, i get no option to set the resolution, i only can try to use the Win-P features, but it really works buggy, also the taskbar looses her tray-icons and i couldn´t see the windows if i click on any task, only the preview is showing...looks like the windows get lost in one of these crazy ghost-drivers wich are unaccessible for me...crazy!


      When i disable Hyper-V, i directly get the intel tray back and all works /looks fine.


      I ve already try to install the latest driver from Ronald_Intel

      https://communities.intel.com/external-link.jspa?url=https%3A%2F%2Fdownloadcenter.intel.com%2Fdownload%2F27267 but i always recieve the message, that this driver isnt validated for this system. The crazy thing is, that i only can install the driver from Microsoft Update Server, all other drivers (including the two newer version frm Dell Support page of this model) are not installable, cause they are not for this system...pleae help me, i need to use Hyper-V to creating a testlab.


      I also try to disable the drivers cause uninstalling doest work, then i try to install the original monitor driver from LG, it comes u, but it doesnt work...


      It´s urgend, thanks a lot!

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%): X

      Hardware (HW)

      Brand and Model of the system.

      Dell XPS 15 9530

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      I7-4712HQ with i4600 + nVidia 750M graphics (Cuda?)

      Make and model of any Displays that are used to see the issue (see note2 below).
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      LFP = IPS 15.6" Standardmonitor

      EFP = LG 24MB56-B

      How much memory [RAM] in the system (see note2 below).

      16GB DDR RAM, please see intel-ssu_i7-4212hq_4600_gt750m.txt attached (Created with SSU Tool)!

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      1,5m HDMI cable, with or without Dell D3000 DockingStation (Drivers every time copletely cleared/reinstalled)

      Hardware Stepping (see note1 below).

      Please find the dxdiag u requested attached!

      Software (SW)

      Operating System version (see note2 below).

      Windows10 (10.0.14393) Build 1607

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.


      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      Intel 4600:

      nVidia GT 750M: 390.65 (also tried with some older versions, without success)

      SW or Apps version used to replicate the issue.

      Well, all the apps i try to start will not open, they didnt comes up, i can only see the task preview of each windows but the windows itself hides in of of these shadow-drivers i think... (mouse is able to go out of the screen area...)


      Single display, clone, or extended (see note2 below).

      Single-Display only on the external flat makes the same problem and if you try to go back, you really get a problem cause u only can see a black monitor...i had a lot of luck during insert the password correctly without seeing what happens...


      Clone make both monitors viewable one time, but it was not possible to open a widows, they get lost in any other of this ghost-drivers...


      Extended makes the most chaos, no matters what you try to configure, it will not work (Black screen, wrong adjusting, 1 is 3, 3 is 6, 4 and 5 or 1 and 3 and so on...), apps are not accessable, only the task preview,  when you unplug the cable and disable the extended feature, i can work normal after uninstalling the Hyper-V feature...otherwise no option...

      Display resolution & refresh rate setting of each display (see note2 below).

      Laptop 1920x1080 or 3200x1800

      external Monitor: 1920x1080

      AC or DC mode, i.e. is power cable plugged in or not?

      Power cable is plugged in

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. I activate Hyper-V
      2. Intels Tray Icon get lost, im wondering
      3. I get a lot of monitor drivers, im wondering
      4. I am not able to adjust the display with the options i get, only the real monitors are able to adjust the resolution, the rest comes without...i get some problems what i describe already on the top
      5. I invest a lot of time to fix this problem, as example i donwload nearly all the available graphics driver from your Homepage and also from Dell´s homepage, i think i tried with 7-10 driver packages...they are not vaidated or prerequesites are not fullfilled...Please see the screenshots and help, thanks! @Ronald_Intel


        • 1. Re: Intel 4600 at i7-4712HQ CPU will not work with Hyper-V (a lot of new drivers will not work together)
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello, ajungmann.
          Thank you very much for contacting the Intel® Communities Team.
          I understand you are having an issue with your laptop which every time you turn on the Hyper-V will make the Intel® Tray Icon to hide. Allow me to help you regarding this problem you are facing.
          In this case, I would like to try to install the same drivers that Ronald_Intel sent you but manually. Please download the .zip file of these drivers by clicking here.
          In order to complete a clean installation of them please follow these steps listed below:

          1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
          2. Expand "Display Adapter", right-click the Intel Graphics entry, and click Uninstall.
          3. On Confirm Device Removal dialog box, click Delete the driver software for this device option to delete the Intel HD Graphics driver then click OK to start the uninstall process.
          4. When the uninstall process is complete, disconnect your computer from the internet and make sure it will not auto connect when reboot. Restart your system.
          5. Unzip the file to a designated location or folder.
          6. Open Device Manager
          7. Expand the Display adapters section.
          8. Right-click the Intel® graphics entry and select Update Driver Software. (Note: The graphics entry may be "Microsoft Basic Display Adapter")
          9. Click Browse my computer for driver software.
          10. Click Browse and select the directory where the driver files are found.
          11. Click Next. Drivers are now being installed.
          12. Reboot your computer when prompted.

          Please let me know the results.

          Antony S.
          1 of 1 people found this helpful
          • 2. Re: Intel 4600 at i7-4712HQ CPU will not work with Hyper-V (a lot of new drivers will not work together)

            Dear Intel Cororation, i have a new driver now, i can work with Hyper-V, all works fine here, great, thank you very much!