8 Replies Latest reply on Feb 14, 2018 8:42 AM by Intel Corporation

    "The Intel Management Engine is unable to utilize the PECI over DMI facility"

    MarcusOliphant

      So, I have been circling the drain with Dell for several weeks now, as my servers are randomly rebooting. I have narrowed it down to my servers with the Broadwell proc.  Also this was happening prior to the current to 2.7 bios, I was on 2.4.3 then updated to Dell bios 2.6.

       

      Was the reboot issue known, prior to the security issue?  Is anyone else seeing this?  Any insight would be highly appreciated.

        • 1. Re: "The Intel Management Engine is unable to utilize the PECI over DMI facility"
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello MarcusOliphant 

          We received your inquiry and I understand that you are looking for information on the security issue. Please accept our apologies for any inconvenience this may be causing. We will be more than happy looking for a solution.
           
          In order to start looking into the information could you provide us with the model of the processor and model of the del server?
           
          Regards,
           
          Leonardo C.
           

          • 2. Re: "The Intel Management Engine is unable to utilize the PECI over DMI facility"
            MarcusOliphant

            To be clear, this is not the security issue.  We were experiencing this prior to the CVE.  I have a Dell case open, and am trying all possible avenues.  The processor is Broadwell.

             

            • CPU0000:   Internal error has occurred
            • PWR2262:   The Intel Management Engine has reported an internal system error
            • RAC0703:   Requested system hardreset
            • SYS1003:   System CPU Resetting
            • SYS1001:   System is turning off
            • SYS1000:   System is turning on
            • SYS1003:   System CPU Resetting

             

             

            Intel(R) Xeon(R) CPU E5-2680 v4 @ 2.40GHz

            • 3. Re: "The Intel Management Engine is unable to utilize the PECI over DMI facility"
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello MarcusOliphant

              Thank you for the information provided

              Investigating the information you have provided it seems that we are facing a processor error, for troubleshooting proposes:

              • Does the dell system works with 2 processors? If so, have you try booting the system with one processor at the time to identify which of the processors is presenting the problem?  
              • Did the processor come preinstalled when you got the DELL™ system?
              Regards,
                                 
              Leonardo C.
              • 4. Re: "The Intel Management Engine is unable to utilize the PECI over DMI facility"
                Chris9300

                Hello,

                 

                This is very interesting. We have a Dell PowerEdge R630 Server with Intel Xeon E5-2640 v4 CPUs and we are getting exactly the same error after updating from BIOS 2.3.4 to 2.6.0:

                Sometimes (it can be 2-3 weeks uptime) we get a intel management engine error followed by a hardreset.

                 

                2018-01-20T07:53:32+0100SYS1003

                System CPU Resetting.

                2018-01-20T07:53:30+0100SYS1000

                System is turning on.

                2018-01-20T07:53:22+0100SYS1003

                System CPU Resetting.

                2018-01-20T07:53:22+0100SYS1001

                System is turning off.

                2018-01-20T07:53:06+0100RAC0703

                Requested system hardreset.

                2018-01-20T07:53:05+0100PWR2262

                The Intel Management Engine has reported an internal system error.

                2018-01-20T07:53:05+0100CPU0000

                Internal error has occurred check for additional logs.

                 

                @Intel

                 

                Any ideas? Is it a microcode bug? (because there are some microcode updates between BIOS 2.3.4 and 2.6.0)

                Or is one of the CPUs broken?

                 

                @Marcus

                 

                Do you get this error only on one server or on several servers?

                • 5. Re: "The Intel Management Engine is unable to utilize the PECI over DMI facility"
                  MarcusOliphant

                  We have a systemic issue we have experienced this over 100 times.  Dell is engaged but we have not made much process.  We were told to move from 2.4.3 to 2.6.0 by Dell, the condition still persisted.  We are at the point, we are seeing this 3-6 times daily, across multiple nodes, rarely the same node.

                  Processor: Intel(R) Xeon(R) CPU E5-2680 v4, both 2.4.3 and 2.6.0 bios

                   

                   

                  • 6. Re: "The Intel Management Engine is unable to utilize the PECI over DMI facility"
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello all

                    Thank you for your reply and the information provided,

                    It’s very unlikely that this a hardware issue since this situation has started after the BIOS update, you can try to present the information to dell see if they are able to replicate your situation for incites and possible troubleshooting on this particular case

                    Regards,        
                    Leonardo C.
                     

                    • 7. Re: "The Intel Management Engine is unable to utilize the PECI over DMI facility"
                      ColinTHart

                      We're also experiencing the same problem, on a Dell PowerEdge R530, with 3 spontaneous reboots so far in a 6 month period.

                       

                      Like others with the same problem we're using E5 v4 (Broadwell) CPUs, in our case two E5-2603 v4.

                       

                      Our iDRAC lifecycle logs also show the same sequence of log messages:

                      2018-02-09T14:09:45+0000LOG007

                      The previous log entry was repeated 1 times.

                      2018-02-09T14:01:59+0000SYS1003

                      System CPU Resetting.

                      2018-02-09T14:01:57+0000SYS1000

                      System is turning on.

                      2018-02-09T14:01:49+0000SYS1003

                      System CPU Resetting.

                      2018-02-09T14:01:49+0000SYS1001

                      System is turning off.

                      2018-02-09T14:01:42+0000PWR2262

                      The Intel Management Engine has reported an internal system error.

                      2018-02-09T14:01:41+0000RAC0703

                      Requested system hardreset.

                      2018-02-09T14:01:40+0000CPU0000

                      Internal error has occurred check for additional logs.

                      2018-02-09T14:01:40+0000PWR2262

                      The Intel Management Engine has reported an internal system error.

                       

                      Right now we're on BIOS 2.4.2, but the first time it occurred was before this BIOS was released according to the Dell BIOS update history at Dell Server BIOS PowerEdge R430/R530/T430 Version 2.6.0 Driver Details | Dell US . I guess we were probably on 2.2.5 then.

                       

                      Please Intel and Dell, do something about this problem!

                       

                       

                      Right now we're seriously considering exchanging our Broadwell processors for Haswell versions; I'm curious if anyone else here has gone down this route and if it solved the problem?

                       

                      Thanks,

                       

                      Colin

                      • 8. Re: "The Intel Management Engine is unable to utilize the PECI over DMI facility"
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello ColinTHart

                        Thank you for joining the community.

                        As we have shared in the previous post here everything pointing to a BIOS update from DELL™, we recommend to also present this situation for them to replicate the situation, in addition,  please check your private inbox   

                        Regards,        
                        Leonardo C.