6 Replies Latest reply on Jan 29, 2018 12:11 PM by Intel Corporation

    Random Flickering pixels HD 520

    Chico3d

      Hello all, I have an issue with my laptop, a Lenovo Ideapad 510S, the problem is that on low battery, lets say 27% it starts to show random pixels all over the screen, like snow, its more noticeable when I play a video, It has been very frustrating in fact, I've search every possible solution, the only way to remove them is by either disable the Intel driver or plug the computer to the AC, I think its a driver issue because as I said, if I disable the driver it works fine but the performance is decreased obviously.

       

      I noticed also that I have to use maximum performance on the intel energy settings software, otherwise the problem gets worst and much earlier, for the video I'm attaching I had to set it to Maximum battery  life and the random pixels appeared even with 70% of battery.

       

      I've updated windows 10, updated drivers, changed them for previous versions, Updated the BIOS etc...and nothing seems to work. I'm going to leave this information here, I hope someone can help me with this. Thanks!

       

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

       

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%):X

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Ideapad 510S-14ISK

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      NO

      NO

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      LFP

      How much memory [RAM] in the system (see note2 below).

      8

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      N/A

      Hardware Stepping (see note1 below).

      PCI\VEN_8086&DEV_1916&SUBSYS_381B17AA&REV_07

      Software (SW)

      Operating System version (see note2 below).

      Microsoft Windows 10 Home Single Language

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      \_SB.PCI0.GFX0

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      23.20.16.4901

      SW or Apps version used to replicate the issue.

      N/A

      Configurations

      Single display, clone, or extended (see note2 below).

       

      Display resolution & refresh rate setting of each display (see note2 below).

      60HZ 1366 X 768

      AC or DC mode, i.e. is power cable plugged in or not?

      NOT PLUGGED

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. UNPLUG AC
      2. Work as usual
      3. When the Battery drops below 30%-20% random pixels appear on moving windows or videos. (energy set to maximum performance)
      4. Or set the energy settings to Maximum battery life, the random pixels appear even with 70% battery life.

       

      ...

      Note1: