This message was posted on behalf of Intel Corporation
Thank you for contacting Intel Intel® RealSense™ Technology support.
Seems to be that the camera is faulty and needs to be replaced.
The warranty, Returns or refunds for Intel® RealSense™-based peripherals (including those products purchased from third parties), Intel® RealSense™ modules purchased from Intel Authorized Distributors, or PCs with embedded Intel® RealSense™ Cameras, must be processed by the point of purchase or manufacturer.
1. If you purchase your Intel® RealSense™ Camera SR300 on click.intel.com please follow the instructions below:
You don't need a stocking ID. All returns must go through Click.Intel.com -> My Account -> My Orders -> Return or Replace Items.
Or email firstname.lastname@example.org. Customer needs order number and email used to create Click account.
2. If you purchase your Intel® product trough one of our distributors please visit the place of purchase or get in contact with them in order to try to get a replacement.
I hope you find this information useful.
Please do not hesitate to contact us again if you need further assistance.
Intel Customer Support