11 Replies Latest reply on Jan 15, 2018 4:59 PM by Intel Corporation

    Installing 7260 on Asus X99-A II: bluetooth not recognized

    Paula_V

      Bluetooth won't show on my desktop computer, and on Device Manager there's an unknown USB device with (device descriptor request failed) on it.

       

      I was able to install this same card on my x99-a about a year ago, and it worked fine, but I can't remember whether I did anything special at the time. I keep taking it off and putting it back in, and inverting and reverting the connector, to no avail. It might be something extremely simple, but after so many attempts, I feel like I need a fresh brain to come into this and help me figure things out from the top.

       

      Here's a link to the X99-a II motherboard manual: http://dlcdnet.asus.com/pub/ASUS/mb/LGA2011/X99-A_II/E11090_X99-A_II_UM_WEB.pdf It might be I have it connected to the wrong USB connector, but in that case... i don't know what the right one would be. Help?