8 Replies Latest reply on Jan 18, 2018 2:30 PM by Intel Corporation

    Adjustment or 620HD failure

    IntelRadeon

      Hello and nice day,

       

      As soon as i found a little time I'm gonna do a little research and ask a question.

       

      My system: Dell Vostro 3568 with dual graphics: Intel 620HD and Radeon R5M420X.

      Specs: http://laptopmedia.com/laptop-specs/dell-vostro-15-3568/

       

      I never thought i had this issue but i founded out when fail 15.60.2.4901 drivers was released and i had to uninstall the display driver of Intel 620HD. And it looks like game graphics/looks has changed from night to day.

      As for example see images below:

      1. (Intel HD620)

      2017-12-19_1.png

      2. (Radeon R5420X)

      2018-01-11.png

       

      As you can observe, the game just started be alive!

        • 1. Re: Adjustment or 620HD failure
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello, IntelRadeon
           
          Thank you for sharing your issue with the Intel® Communities. I understand you are having an issue with the drivers for the Intel® HD Graphics 620. Allow me to help you with this issue you are facing.
           
          You can perform a manual installation for the graphics drivers. In order to achieve so, please download the latest graphics version using the following link:  https://downloadmirror.intel.com/27412/a08/win64_15.60.2.4901.zip
           
          Then, in order to complete the installation please follow these steps:

          1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
          2. Expand "Display Adapter", right-click the Intel Graphics entry, and click Uninstall.
          3. On Confirm Device Removal dialog box, click Delete the driver software for this device option to delete the Intel HD Graphics driver then click OK to start the uninstall process.
          4. When the uninstall process is complete, disconnect your computer from the internet and make sure it will not auto connect when reboot. Restart your system.
          5. Unzip the file to a designated location or folder.
          6. Open Device Manager
          7. Expand the Display adapters section.
          8. Right-click the Intel® graphics entry and select Update Driver Software. (Note: The graphics entry may be "Microsoft Basic Display Adapter")
          9. Click Browse my computer for driver software.
          10. Click Browse and select the directory where the driver files are found.
          11. Click Next. Drivers are now being installed.
          12. Reboot your computer when prompted.

          Please be aware that the driver I am sharing with you is a generic driver from Intel® and some features of it might not be available for your machine, we always recommend verifying if there is any update with the manufacturer of the computer. Nevertheless, we can try to perform this troubleshooting step.
           
          Please let me know the results
           

          Antony S.
           

          • 2. Re: Adjustment or 620HD failure
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello, IntelRadeon.

            I would like to double check if you were able to perform the troubleshooting steps that I attached to you in the last post and the results.


            Antony S.

            • 3. Re: Adjustment or 620HD failure
              IntelRadeon

              Hey there Antony S.,

               

              I am sorry to inform you that after completing the steps steps of driver install nothing has changed. Counter-strike 1.6 is failing to start (opens and closes). I've made the SSU report after. 15.60.2.4901 is a fail driver.

              • 4. Re: Adjustment or 620HD failure
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello, IntelRadeon.

                I am sorry that your problem persists after those troubleshooting steps.

                As previously mentioned this is a generic driver from Intel®. Your system might require using drivers provided directly by DELL™. You can uninstall the drivers that you recently installed and download and install the latest DELL™ drivers by clicking here.


                Antony S.

                • 5. Re: Adjustment or 620HD failure
                  IntelRadeon

                  Hm,

                   

                  Is that means that intel HD 620 is made modified diferently by diferent manufacturer????????

                  • 6. Re: Adjustment or 620HD failure
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello, IntelRadeon.

                    Sometimes, the manufacturer will modify the drivers at its convenience depending on the model of the device.

                    Antony S.

                    • 7. Re: Adjustment or 620HD failure
                      IntelRadeon

                      Well the driver you've provided is allready 4 months old. and previous version of the drivers was't failing like 4901 version. I guess i have to wait for a fix.

                      • 8. Re: Adjustment or 620HD failure
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello, IntelRadeon.

                        Thank you for your reply.

                        It seems that this will be the latest drivers that DELL™ is providing for your machine. As previously mentioned, the manufacturer of the system might change some features of the graphics drivers at its convenience. I will highly recommend using the DELL™ drivers. In addition, you can double check with DELL™ Support to verify if they have any other troubleshooting step for your system.


                        Antony S.