1 Reply Latest reply on Jan 11, 2018 11:10 AM by Intel Corporation

    How to get refund or upgrade under UK Consumer Laws

    UiRChris

      Hi,

       

      Haswell and therefore one of the more impacted users.

       

      Like everyone, I have seen the news regarding the security flaws in Intels CPUs (others too, but I am an Intel user, so the focus is on Intel). What I havent seen is any acknowledgement as yet, for how UK consumers, who are protected by laws which mean any defective product sold, regardless of time frame, will be subject to a refund of the full cost. The onus is on me, the consumer to prove the defect was present at the point of sale, which I think is a given at this point....

       

       

       

      Six months or more

      If a fault develops after the first six months, the burden is on you to prove that the product was faulty at the time of delivery.

      In practice, this may require some form of expert report, opinion or evidence of similar problems across the product range.

      Find out more about how to return a faulty item and claim a refund, repair or replacement from a retailer.

      You have six years to take a claim to the small claims court for faulty goods in England, Wales and Northern Ireland, and five years in Scotland.

      This doesn't mean that a product has to last six years - just that you have this length of time in which to make a claim if a retailer refuses to repair or replace a faulty product.

       

       

       

       

      Obviously it may involve a trip to the small claims court, but under UK law, its basically a given I and everyone else would win. So are we aware of any streamlined options at this point to save everyone a lot of hassle?solved

       

      I hope this can be resolved in good time, I am still under warranty on my CPU also, not that it would matter under these circumstances as the UK laws apply for 6 years.

       

      Kind regards,

       

      Chris