4 Replies Latest reply on Jan 15, 2018 5:18 AM by fysh

    VCA 1283LVV one of the nodes in link_down status

    fysh

      Hi unfortunately i didn't find information about VCA and troubleshooting for that type of devices.

      I'll try to explain what issues we have.

      Our company have remote server with two this card, not so long time ago one of the nodes changed status to link_down.

      I tried update BIOS and even update EPROM for this card but it didn't help.

      in log vcactld.log find nothing even in debug mode.

       

       

      Also i've been tried update to latest version, OS Centos 7.3 with latest VCA software and images, but it didn't help too.

       

       

      Could you answer how we can boot/reset/update for turn on this node.

       

       

      Thnx.

        • 1. Re: VCA 1283LVV one of the nodes in link_down status
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello fysh,
           
                      Regarding your inquiry with problem on VCA 1283LVV one of the nodes in link_down status.
          Please check the PDF with information on the device: https://www.intel.com/content/dam/support/us/en/documents/server-products/server-accessories/VCA_SoftwareUserGuide.pdf
          Also, this version will only work on CentOS 7.2 only.
           
          Could you please provide us with some additional information, for example:

          • Motherboard been use.
          • Memory
          •  
           
          Also, will recommend to try to reseat the module.
          Please try the following command:
          • Sudo vcactl reset
           
          https://downloadcenter.intel.com/product/87380/Intel-Visual-Compute-Accelerator
          On page 16 section 5.3.1 for commands.
           
          If there is anything else we can help please feel free to ask.

          Best regards,
                        
          Henry A.
          • 2. Re: VCA 1283LVV one of the nodes in link_down status
            fysh

            Hi thnx for your answer.

             

            Additional information:

            Server Based

            CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz

            MB: Intel S2600WTTR (Version G92187-371)

            Memory DDR4 24gb. (sorry i can't detect brand).

             

            #Software.

            Linux setrixvca 3.10.0-327.el7.centos.1.3.9.VCA.x86_64 #1 SMP Thu Aug 4 06:40:11 CEST 2016 x86_64 x86_64 x86_64 GNU/Linux

            LSB Version: :core-4.1-amd64:core-4.1-noarch

            Distributor ID: CentOS

            Description: CentOS Linux release 7.3.1611 (Core)

            Release: 7.3.1611

            Codename: Core

             

            "Also, this version will only work on CentOS 7.2 only." - seems not only, cuz other Nodes work fine.

            "Also, will recommend to try to reseat the module." - Do you mean pull out board from pci slot?

            Also about "Sudo vcactl reset", yeah i did it a lot of times. I tried update EPROM, BIOS, reset and do wait-BIOS.

             

            nothing helps

            • 3. Re: VCA 1283LVV one of the nodes in link_down status
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello fysh,
               
                          Thank you for all the information. 
              I understand you have CentOS 7.3 and working on other nodes but for the troubleshooting purposes we will need 7.2. 
              Please run the vca_elog.py -d nvram_log15.bin
              vca_elog.py -a -i nvram_log15-2.bin
              and attach the log.
               
              Also, you can contact your local distributor to request for a RMA.
               
              If there is anything else we can help please feel free to ask.

              Best regards,
                            
              Henry A.

              • 4. Re: VCA 1283LVV one of the nodes in link_down status
                fysh

                Hi Henry, thnx for your answer.

                 

                 

                I tried to search any nvram_log*.bin but no luck, seems this logs disabled in our servers.

                 

                 

                Also i tried to find logs in our second one server, same situation, logs not found.

                 

                 

                Maybe you can help me, how we can enable this logs in future?.

                 

                 

                P.S. Thnx we will try contact with local distributor.