9 Replies Latest reply on Feb 1, 2018 9:39 AM by Intel Corporation

    intel 7265n dosnt reconnect after pc on sleep

    sasi20

      I have a dell 9020 aio optiflex with intel 7265n wireless card and after pc wake from a sleep the pc doesn't reconnect to the internet

      my driver is up to date 18.33.11.2

        • 1. Re: intel 7265n dosnt reconnect after pc on sleep
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello sasi20,

          Thanks for posting. We understand that you're experiencing problems to reconnect to wireless networks once your system resumes from sleep mode.

          Please make sure the wireless adapter power options are set to maximum performance. Here's how to do it on Windows 10*:

          1- Right click on the battery icon at the taskbar and select Power Options (laptop) or open the Start Menu and search for "Power Options" (desktop).
          2- Click on Change plan settings for the current power plan.
          3- Select Change advanced power settings.
          4- Set the power saving mode on the Wireless Adapter Settings to "Maximum Performance" on both "On battery" and "Plugged in" options and click Apply. On Desktops, you'll have a single setting instead of "On battery" and "Plugged in".

          Please let us know if the issue persists after applying these changes.

          Best regards,
          Eugenio F.

          • 2. Re: intel 7265n dosnt reconnect after pc on sleep
            sasi20

            thanks for the quick answer but its on maximum performance already

            there is another option to solve this issue?

             

            • 3. Re: intel 7265n dosnt reconnect after pc on sleep
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello sasi20,
               
              Thanks for checking the power options for the adapter.
               
              In order to better assist you, please provide us with the following details:
               
              - Please download and run the Intel® System Support Utility and share the resulting report with us. This will allow us to check you system and wireless adapter settings.
              - What's exact problem you get when the system resumes from sleep mode? Are you able to see the network but can't connect to it, or is not visible at all?
              - On Device Manager, what's the status of your Intel® Wireless-N 7265?
               
              Best regards,
              Eugenio F.

              • 4. Re: intel 7265n dosnt reconnect after pc on sleep
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello sasi20,

                We haven't heard from you in the last few days. Please let us know if you still require assistance.

                Best regards,
                Eugenio F.

                • 5. Re: intel 7265n dosnt reconnect after pc on sleep
                  sasi20

                  yes I'm still having this issue

                  now its even worse after I'm shutting down the pc and turn it on the Wi-Fi doesn't reconnect automatically

                  also after wake from sleep

                   

                  the network is visible but doesn't reconnect

                  • 6. Re: intel 7265n dosnt reconnect after pc on sleep
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello sasi20,

                    Thanks for your reply.

                    We recommend uninstalling Intel generic drivers and installing the drivers provided by your OEM (Original Equipment Manufacturer). Here's how:

                    1. Download and save the driver provided by your OEM here. Change the Category to Network and download Intel 8260 7265 3165 7260 WiFi Driver.
                    2. Uninstall the Intel® PROSet/Wireless Software. 
                      1. Open Programs and Features (Uninstall a program) from the Control Panel.
                      2. Select Uninstall or Change and then Remove.
                      3. When prompted, choose to discard settings.
                    3. Uninstall your wireless driver. Windows* with an inbox driver may natively support some wireless adapters. You cannot uninstall an inbox driver. Proceed to the next step if you start seeing the same version of the driver installed automatically after it’s uninstalled. 
                      1. Go to Device Manager.
                      2. Expand the Network Adapters category.
                      3. Right-click your Intel Wireless Adapter and choose to uninstall it.
                      4. Make sure to select the option to Delete the driver software for this device.
                    4. Clear out your temporary files. 
                      1. Press the Windows* key and R key simultaneously to open the run box.
                      2. Type in: cleanmgr.exe and press the Enter key or OK.
                      3. Place a check mark next to Temporary Files. You can leave everything else checked or unchecked.
                      4. Press OK and wait.
                    5. Reboot your computer.
                    6. Locate the driver you downloaded back in Step 1. Run as administrator and follow the wizard to completion.
                    7. (Optional Step) Apply the Recommended Settings for Wireless Connectivity.

                     

                    NOTE: Links to third party sites are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.


                    Please let us know the results.

                     

                    Best regards,
                    Eugenio F.

                    • 7. Re: intel 7265n dosnt reconnect after pc on sleep
                      sasi20

                      First of all thanks a lot for your fast answer.

                      I did what you said, so far everything looks good but give it a few more days and will update here.

                      • 8. Re: intel 7265n dosnt reconnect after pc on sleep
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello sasi20,
                         
                        Thanks for your reply. It is good to know the driver provided by the system OEM seems to be working fine.
                         
                        We'll be waiting for your next update, this might be useful for other users with the same PC model.
                         
                        Best regards,
                        Eugenio F.

                        • 9. Re: intel 7265n dosnt reconnect after pc on sleep
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello sasi20,
                           
                          We're just checking on this thread. Have you experienced wireless reconnection issues after installing the driver provided by the OEM?

                          Best regards,
                          Eugenio F.