This message was posted on behalf of Intel Corporation
Please provide us the following information to check your system configuration:
Also please run the Intel® System Support Utility for Windows* you can download here.
Send us the SSU report, to attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.
I hope to hear from you soon.