1 Reply Latest reply on Jan 9, 2018 12:08 PM by Intel Corporation

    unable to install any linux distribution on NUC5CPYH

    chrpinedo

      Hello,

       

      I recently purchased one NUC5CPYH and I tried to install several times Linux distributions with different options without success. I am an experienced Linux user and I begin thinking that there is a hardware problem with the device.

       

      My current hardware setup is:

      - Intel NUC5CPYH with latest BIOS Version PYBSWCEL.86A.0064.2017.0815.1055

      - RAM Kingston KCP3L16SS8/4 4GB (1600 MHz SODIMM, DDR3L, 1.35 V, CL11, 204 pins): bought new for this device

      - SSD Patriot Torqx 2 32GB SSD: previouly used for another PC but working without error

       

      Tests I performed:

       

      1. I tested RAM for 10 hours with memtest56+, no error appeared.

       

      2. Attempts to install Linux in Legacy mode with BIOS setting of OpenELEC defined in BIOS Changes Required Before Operating System Installation ()

      - Arch Linux 2017.11.01 with kernel 4.13.9

      - Result: Failed to boot

      - Output:

      ...

      intel_pstate: Intel P-state driver intializing

      ledtrig-cpu: registered to indicate activity on CPUs

      coprocessor segment overrun: 000

      <hang>

       

      - Arch Linux 2017.12.01 with Kernel 4.13.12

      - Result: Failed to boot

      - Output:

      ...

      intel_pstate: Intel P-state driver intializing

      ledtrig-cpu: registered to indicate activity on CPUs

      vlv2_plat_clk vlv2_plat_clk: vlv2_plat_clk initialized

      ----[ cut here ]----

      WARNING: CPU: 0 PID: 0 at kernel/sched/clock.c:391 sched_clock_tick+0x4e/0x60

      <hang>

       

      - Arch Linux 2018.01.01 with Kernel 4.14.9

      - Result: Failed to boot

      ...

      intel_pstate: Intel P-state driver initializing

      copreocessor segment overun: 0000 [#1] PREEMPT SMP

      <strange characters & hang>

       

      3. Attempts to install Linux in UEFI mode with BIOS setting of Windows/Ubuntu defined in BIOS Changes Required Before Operating System Installation ()

      - Lubuntu 16.04.03 LTS 64-bit

      - Result: Failed to boot

      - Output:

      ...

      RIP: 0033:0x7fde38bc0499

      RSP: 002b:00007ffd38be28e8 EFLAGS: 00000246 ORIG_RAX: 0000000000000139

      RAX ... RBX: ... RCX: ...

      ...

      Code: 25 28 00 00 00 75 70 48 83 c4 ....

      <hang>

       

      - Arch Linux 2017.11.01 with kernel 4.13.9

      - Result: Failed to boot

      - Output:

      ...

      intel_pstate: Intel P-state driver intializing

      ledtrig-cpu: registered to indicate activity on CPUs

      vlv2_plat_clk vlv2_plat_clk: vlv2_plat_clk initialized

      <hang>

       

      - Arch Linux 2017.12.01 with Kernel 4.13.12

      - Result: Failed to boot

      - Output:

      ...

      ...

      intel_pstate: Intel P-state driver intializing

      ledtrig-cpu: registered to indicate activity on CPUs

      vlv2_plat_clk vlv2_plat_clk: vlv2_plat_clk initialized

      Uhhuh. NMI receved for unk

      Do you have a strange power savi

      Dazed and confused, but trying to continue

      <hang>

       

      - Arch Linux 2017.12.01 with Kernel 4.13.12 with BIOS's Intel Dynamic Power Technology to OFF

      - Result: Failed to boot

      - Output:

      ...

      ---[ end trace 70b1f1a6a5192163 ]---

      kernel panic - not syncing: Attempted to kill the idle task!

      Kernel Offset: 0x3a000000 from 0xffffffff81000000 (relocation range: ...)

      ---[ end kernel panic - not syncing: Attempted to kill the idle task!

      <hang>

       

      - Arch Linux 2018.01.01 with Kernel 4.14.9

      ...

      intel_pstate: Intel P-state driver intializing

      <blank screen and hang>

       

      Please, could you tell me how I could proceed to install Linux in the device or if I should return the device??

      Thanks in advance,

       

      Christian