5 Replies Latest reply on Jan 24, 2018 4:48 PM by Intel Corporation

    NUC 7i3BNH Freezes

    jcrowley

      NUC 7i3BNH / 16GB RAM / 250 GB SSD (SanDisk Ultra II SATA 2.5")

      Ubuntu 16.04

       

      During each period of inactivity, system freezes. Started with BIOS 52: screen would scramble and freeze. Upgraded to BIOS 61, screen now freezes in place. NUC also froze once I was typing in bash. Unresponsive to remote ssh login (times out). Requires hard reboot to escape.

       

      If this an underlying graphics card issue, the following may be related:

      USB-C -> MDP/DP cable looses image intermittently. HDMI -> Displayport cable fixed that problem (stable image).

       

      Please advise if I should RMA this unit for a graphics card issue or if these issues are related to the ongoing freezes in the 7th generation series.

       

      Behavior also noted with Ubuntu 17 Server with 4.13 kernel.

        • 1. Re: NUC 7i3BNH Freezes
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello jcrowley,

          Thank you for contacting Intel Support,

          I can see that you are having issues with an Intel® NUC7i3BNH since it is freezing during each period of inactivity, I apologize for any inconveniences this may be causing. 

          Regarding the problem, I was researching to find a solution for you, however I came across an article which shows the supported Operating Systems for the different Nuc units, please refer to the following link: 

          https://www.intel.com/content/www/us/en/support/articles/000005628/mini-pcs.html

          As you can see, the only Operating System supported by the NUC7i3BNH is Windows 10 64-bit. I apologize for the problem, however the Operating System showing the problem is not supported. If you can, please try to install Windows 10 and test the system to see if it still freezes or not. 

          If you have to use Ubuntu then I would recommend you to direct the question to the Ubuntu/Linux forums so that they can attempt to help you with the problem.


          Regards,
          David V

          • 2. Re: NUC 7i3BNH Freezes
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello jcrowley

            I am following-up with your case and I see that we have not heard back from you,

            Is there anything else I can help you with?

            Were you able to solve your issue?


            Do not hesitate to reply to this for further help! 


            Regards,
            David V

            • 3. Re: NUC 7i3BNH Freezes
              jcrowley

              David,

               

              It appears that Crucial ValueSelect SO-DDR4 4GB 2133MHz (1x, 4GB, DDR4-2133, SO-DIMM 260 pin, CMSO4GX4M1A2133C15) works fine if and only if one and only one SO-DIMM is installed. When you install two SO-DIMMS, the unit freezes after 4-7 hours consistently. With one, it has not gone down in 2 days and counting.

              • 4. Re: NUC 7i3BNH Freezes
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello jcrowley,

                Thank you for your response,

                I understand that you mention only one RAM at a time fixes the issue as it is not going down so far. Nevertheless I would like you to give it a try with a different memory module if possible. Trying a different pair and see if it shows the same results, of course if it is not possible then I understand.

                Here is a list of the tested memory modules and peripherals that are known to work with your NUC7i3BNH: 

                http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC&productType=Kits&productName=Intel%C2%AE%20NUC%20Kit%20NUC7i3BNH

                If possible try a pair of modules from the ones listed in the tested peripherals. If this shows the same symptoms then let us know please.


                Regards,
                David V

                 

                • 5. Re: NUC 7i3BNH Freezes
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello jcrowley


                  I am following-up with your case and I see that we have not heard back from you,

                  Is there anything else I can help you with?

                  Were you able to solve your issue?


                  Do not hesitate to reply for further help! 


                  Regards,
                  David V