Answers (N/A if not applicable)
Provide a detailed description of the issue
watching twitch.tv streams at 1080p@60fps, fullscreen freezes chrome and windows in a matter of seconds
watching task manager, the frequency of the CPU goes to 3.1GHZ (maximum turbo) and CPU usage seems a bit higher: ~25-30% compared to ~20-25% with the OEM driver
watching chrome's chrome://gpu page, hardware decoding seems to be ok:
Graphics Feature Status
this issue was NOT present with the OEM driver that came preinstalled (18.104.22.16850). Also, the version 22.214.171.12427 which is the latest found by Windows Update is behaving normally.
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Often (51-99%): X
Very Sporadic (<20%):
Brand and Model of the system.
Hybrid or switchable graphics system?
Make and model of any Displays that are used to see the issue (see note2 below).
How much memory [RAM] in the system (see note2 below).
Physical Memory (Installed): 8 GB
Provide any other hardware needed to replicate the issue.
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Version 10.0.16299 Build 16299
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
Driver Version 126.96.36.19901
SW or Apps version used to replicate the issue.
Google Chrome Version 63.0.3239.132 (Official Build) (64-bit)
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
Resolution 1920 X 1080
Refresh Rate - Current 60 Hz
AC or DC mode, i.e. is power cable plugged in or not?
AC - plugged in
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
Thank you for contacting Intel Support,
I understand that you are having freezing problems when streaming twitch at 1080p 60fps, I apologize for any inconvenience this may be causing.
Regarding this problem, we believe it could be an incompatibility between the computer which is an Asus computer and the generic Intel® Driver. If well our drivers are made for the integrated graphics it is best to use the ones that have already been customized by the different OEMs, Asus for example.
We supply generic versions of graphics drivers for general purposes. Computer manufacturers can change the features, incorporate customization, or make other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you first check with your computer manufacturer and use the driver software provided.
We suggest you use the driver provided by Asus in order to avoid problems.
I have rolled back to the old driver provided by windows update, since that seems to be the only solution.
I am pretty upset about using a (very) outdated driver, but at least it is a working one..
I still haven't managed to get the new driver to work, and I was waiting and hoping that a new version would fix it.. I would love to benefit from the improvements of the new drivers.
Thank you for the follow-up!
Thank you for your response,
I apologize for any inconvenience, you can refer to the following link to download the latest drivers for your system. With the information provided I was able to find it:
It should contain the latest driver for your system provided by the manufacturer, please attempt to download and install it.
Please let us know the outcome, I hope you find this helpful.